Post on 13-Dec-2015
The Context for the Conversation• Raising the visibility of the osteopathic
medical school in the context of NYIT will benefit the whole and each of its parts
• Branding NYIT and NYCOM separately is expensive and counterproductive
• We need to find a way to develop NYCOM as a highly visible sub-brand of NYIT
The Committee• Why improve visibility?”• Define audiences• Develop, administer, analyze survey • Brainstorm visibility initiatives• Evaluate initiatives in view of the survey
results • Set priorities for action
Improving visibility would improve…
• Student and faculty quality• Donations• Pride• Prestige• Research support
“Visibility” is not the whole story
• “Pride” is critical (students, alumni, faculty), as is
• “Reputation” (external audiences)
Goals
• Determine baseline awareness, image, and perception of NYCOM in the context of NYIT
• Establish key potential messages that reflect audience interests and institutional strengths
Key constituencies for the survey
• Current students• Alumni• Faculty (Old Westbury)• Faculty (Clinical)• Faculty (who are alumni as a sub-category)
Survey Samplen= 1,011
Number Response Rate
Current Students 430 37%
Alumni 469 20%
Faculty (alumni) 45 n/a
Faculty (clinical) 29 8%
Faculty (Old Westbury) 38 63%
• What is your overall opinion of NYCOM today?
• Would you recommend NYCOM to a friend or relative considering osteopathic medicine?
• Looking back, how would you rate your decision to attend (work at) NYCOM?
NYCOM Overall
“Good/Very Good”
Recommend to friend/relative
Good decision/place to work
Current Students 64% 90% 84%
Alumni 59% 89% 78%
Faculty (alumni) 71% 93% 98%/94%
Faculty (clinical) 83% 100% 85%
Faculty (OW) 92% 61% 92%
Observations
• Perceptions of NYCOM are generally favorable
• “Recommend” and “good decision” scores are very high
Elements in Medical School’s Reputation• Student quality• Name recognition• Cutting-edge• Pride• Accomplishments of graduates• Innovative curriculum• Residencies at best hospitals• Research/ other newsworthy output
NYCOM’s Reputational Strengths
• Use of technology in teaching and learning
• Attractive Long Island location
• Clinical experiences and residency placements
Respondents feel separate from NYIT
“I know NYCOM is part of NYIT but we function almost completely independently.
We might as well be separate.”
But NYIT is better known in the wider community and some make use of the
association
“Nobody knows what you are talking about when you say NYCOM…I just say I go to
medical school at NYIT.”
We must build visibility and reputation to deal with high cost
• Students can’t keep paying higher tuition and NYCOM’s cost is its biggest weakness
• Visibility, pride, and reputation can help support establishment of new revenue sources
Education isn’t sexy
• Medical school visibility is ordinarily linked to its hospital affiliation
• Can the high opinion of NYCOM’s clinical experiences and residencies work in a similar fashion?
Many constituents are neutral or negative about the name “NYCOM”• Of total respondents, those who are positive
are fewer but have stronger feelings (*p<.05)
Attitude towards the name “NYCOM”
Positive Neutral Negative
Current Students 56% 35% 8%
Alumni 48% 43% 9%
Faculty (alumni) 62% 38% 0%
Faculty (clinical) 48% 48% 3%
Faculty (OW) 68% 32% 0%
More than half of students and alumni are pro or neutral about a change (*p<.01)
• Campus-based faculty are most opposedAttitude toward
name change
In favor Neutral Opposed
Current Students 16% 37% 47%
Alumni 16% 47% 37%
Faculty (alumni) 0% 44% 56%
Faculty (clinical) 7% 72% 21%
Faculty (OW) 8% 35% 57%
The committee’s view
• Building quality and reputation are critical and are the most important things.
• If the name is going to change, just go ahead and do it.
• A name change should be part of something bigger that will build the visibility and reputation of the school
The consultant’s view• There is much support for a more organized
and effective brand strategy • Care must be taken to develop a brand
architecture that aligns the NYIT super brand and the NYCOM sub-brand
• This architecture must also include a graphic identity that clearly establishes the relationship between NYIT and NYCOM