Post on 06-Apr-2018
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Nonverbal Communication
y Communication that does not
involves speech or words
y Process of communicating
through sending and receivingwordless message thatincludes overall body language.
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Video
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Functions of Nonverbal Communication
Complementing
Contradicting
Repeating
Regulating
Substituting
Accenting
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Kinesics Language
y Consists of gestures, facialexpressions, posture andeye contact.
y Examples: the way people
walk, how they stand, andtheir facial features.
y The color of people's skinmay even show how theyfeel.
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GESTURES
Deliberate movements or signalsmade to convey something to anotherperson.
Allow individuals to communicate a varietyof feelings and thoughts, from contemptand hostility to approval and affection.
Examples : thumbs up sign, handshakes,waving, waving of hands and pointing
fingers to the object we want as well asraising certain fingers to say something.
Okay sign
The ILY sign,
"I Love You
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Examples
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What does this symbol means to you?
y In the United States it is asymbol for good job
y
InG
ermany the number oney In Japan the number five
y In Ghana an insult
y In Malaysia the thumb is
used to point rather than afinger
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BodyPostures
y Used to determine a participants degreeof attention or involvement, thedifference in status betweencommunicators, and the level of
fondness a person has for the othercommunicator.
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FACIAL EXPRESSIONS
y One or more motions or positions of the muscles of the face.
y Facial expressions are used to depict happiness, sadness fearor anger .
y Example: frowning, smiling, arching of eyebrows andgiggling
y smiling reveals happiness, in some cultures it also is used tomask sadness or to hide embarrassment.
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Eye Contact
o A person's eyes reveal muchabout how they are feeling, or
what they are thinking.
o Important in maintaining theflow of conversation and forgauging the other personsresponse.
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o Staring indicates emotions such as interest orhostility.
o Blink rate can reveal how nervous or at ease a
person may be.
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Eye contact Interpretation
Glancing sideways Shows romantic interest, flirting in a subtleway
Glancing for a prolonged period of time,intermittently but repetitively
Sexual attraction, lust if in the distanceinterest in the conversation if face to facewhile one of you is talking
Staring hard without interruption at all invasive and threatening (usuallyaccompanied by small pupils)
Avoiding gaze could be lying, or feeling guilty oruncomfortable about the subject discussed
Gazing regularly open to communicate with you
Prolonged blinking (as if blinking in slowmotion)
losing interest (or feeling very sleepy )- oftenaccompanied by a raised eyebrow.
Excessive blinking showing romantic interest (if their pupilsare dilated) sign of stresscould be lying
Rolling the eyes upwards disagreement (or exasperation if very obvious)
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Video
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APPEARANCE
y Clothes, makeup, accessories, hairstyle, choice ofcolors, uniforms and personal grooming usuallyoffer signals relating to persons individuality,status, wealth, occupation and even attractiveness.
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y Clothing also symbolizes ones cultural background.
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People we find attractive areperceived as more credible,
sociable, successful, interesting,sensitive, kind and popular.
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Different colors of clothing can evokedifferent moods.
21
Yellow cheersandelevates moods
Red excitesandstimulates
Blue comfortsandsoothes
In someculturesblack suggestsmourning
In somecultures
white suggestspurity
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HAPTICS LANGUAGE
y Use of "Touch" Language
y Basic message of touch is toaffect or control protect,support, disapprove (i.e. hug,
kiss, hit, kick).
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yA symbol of status andcontrol.
y Example: handshake.
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PARALANGUAGE
Volume
Pitch
Voicequality
Intonation
Rate
Stress
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Stress Examples: How does meaning change in thefollowing sentence by stressing different words?
yIlike him very much.y Meaning: You like him, not the other person.
y
I like himvery much.y Meaning: It is that guy you like, not someone else.
y I like him very much.
y Meaning: You have very strong feelings.
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Chart of Feelings.
Feeling Volume Pace Pitch
Anger Loud Fast High
Joy Loud Fast High
Sadness Soft Slow Low
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Paralanguage
Vocal characterizers
Laugh
Cry
Yell
Moan
Whine Belch
Whisper
Snoring
Groan
Yawn
Sucking
Sneezing
Sigh
Hiccups
Vocal segregatesun-huhShh
Uh
Ooh
Mmmh
HummEh
Mah
Lah
Silent pauses
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Paralanguage
Voice Qualities
Pitch
Vocal lip control
Articulation control
Tempo
Rhythm control
Resonance
yVocal qualifiers
Volume(intensity)
PitchRhythm
Tempo
Tone
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PROXEMICS LANGUAGE
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Intimate space (0-18 inches)
y Embracing, touching or whispering
y If a stranger comes into this space,we feel invaded.
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Personal space (18 inches to 4 feet)
y Interactions among good friends orfamily members
y Personal Space at Work:Your office,
your desk or a table in the cafeteria thatyou sit at regularly
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Social space(4-12 feet)32
Mostly for formal interactionpurposes
Examples: Interactions among
business partners, talking withcustomers and small groupdiscussion
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Public space (beyond 12 feet)
This distance is rarely used by most people.
Generally only used by people such as teachers, ministers,politicians, public speakers, etc
Examples: Public speaking & teaching a class
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Which space does this action occurs?
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TIME LANGUAGE(Chronemics)
y Time language- How we givemeaning to time communication withothers.
y Examples:
How do you manage your time?
y Monochronic people tend to viewtime as linear and always movingahead.
y Polychronic people have a moreindefinite view of time.
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The POSITIVE IMPACTS of non-verbal communication are:
You can communicate withsomeone who is hard in
hearing or deaf.
You can communicate at placewhere you are supposed to
maintain silence.
You can communicatesomething which you don't
want others to hear or listento.
You can communicate if youare far away from a person.The person can see but not
hear you.
Non-verbal communicationmakes conversation short and
brief.
You can save on time and useit as a tool to communicate
with people who don'tunderstand your language.
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Bibliography
y http://www.ehow.com/info_8791437_human-language-vs-animal-communication.html
y http://en.wikipedia.org/wiki/Animal_communication
y
http://en.wikipedia.org/wiki/Human_languagey http://en.wikipedia.org/wiki/Natural_language
y http://en.wikipedia.org/wiki/Constructed_language
y http://en.wikipedia.org/wiki/Animal_communication#F
orms_of_communicationy http://clas.mq.edu.au/animal_communication/index.ht
ml
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The NEGATIVE IMPACTS of non-verbal communication are:
Can notcreate animpression
upon people/listeners.
Not everybodyprefers tocommunicatethrough non-verbalcommunication.
Lessinfluential
and can notbe used
everywhere.
You can nothave long
conversation.
Can not discuss
the particularsofyour
message
Can not beused as a
public tool forcommunication
Difficult tounderstand andrequires a lot of
repetitions.