17 Novembre 2010 Thomas Choppy, ECM business manager @Smile

Alain Escaffre, Presales Manager @Nuxeo

Successful Deployment of Nuxeo

DM HEC - Educational content

distribution with Smile

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The customer: HEC

• World class business school - 4 times in a row the 1st European business school

• 44,000 students in the world

• International students

• Top requirements!

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The System Integrator: Smile

• A strong connection with the vendor, common analysis starting from the presales period

• A dual team with technical and functional experts

• An experienced team with many successful projects.

• A real expertise in information management (learning management for ex.)

• Good knowledge of document management, not only «application development»

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The project: educational content distribution

• Training content, forum, homework deposit, grading system

• Get the right content at the right moment

• Capitalize learning content

• Seamless integration with corporate permissions management

• Dynamic and responsive user interface

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The project’s constraints

• Important requirements for the UINice and highly customized user interface required

• Must fit strong business specifications (not just document management)

• Deep integration with the existing IT ecosystem

• Thousands of users (hundreds for regular contribution)

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The schedule of the project and the agile approach

• From May to November

• Iterative cycles with pauses - 5 cycles

• Initial zoning and story-boarding

• Ongoing specifications

• Now in production

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IT platform

• Initial validation of the technical platform

• Linux, Oracle, Jboss

• Bipro quadcore, 16Go RAM

• IT synchronization (users, ACL, course lists, sessions…)

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Role of Connect subscription

• Accelerate SI team’s work

• Focus on «generic problems» that can be met, the SI integrator concentrates on «customer requirements».

• 20 tickets created during the length of the project

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Role of Connect subscription• Backport of some bug fixes

• Bug-fixing (minor bugs on tag management)

• Development design advice: JSF validation, Restlet API use

• Technical solutions proposal (Frequent ACL update, portlet authentication)

• Platform configuration help (max size of a field, ...)

• Workaround on blocking bugs

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Best practices

• Use of story boarding

• Define the initial scope at the beginning of the project, for agile managment

• Be concerned by deployment issues at the begining of the project: technical requirements, architecture and required service level

• Testing the various deliveries

• Focus on business value

• Manage each process one by one (user story)

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Best practicesUse of storyboard

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Usual pitfallsWorkshops are critical

• Too many people in the workshop sessions --> limit to 3-4 end users

• No awarness of the product capabilities by the workshop attendees

• No clear and measurable goals to achieve with the project: lost of the main stream

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Usual pitfallsCustomer team is key

• No implication of the customer admin sys team: source of many problems and delay

• No team leader able of decision taking: risk of big delays strategic missorientation

Start of a great story

• HEC is going to capitalise on Nuxeo (as ECM platform) andon content value (findability, reuse, sharging…)

• An global approch of content: everything in one « thing »

• A user friendly interface: more website than ERP

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Thank you !

Any questions ?