Net Promoters ScoreAction Steps towards AIESEC

India’s 2015

AIESEC India’s Local Committee Commitments towards Increasing the quality of Experiences Delivered and their action steps.

AIESEC In Bangalore

Standardized Prematch Documents Ensuring Right Preparations & Expectations.

Standardized Matching Template to be used during EP selection.

Two phased induction one to Organization & one to Bangalore & India

EP News Letter (including Discover India)

Preparation

Learning Environments

Opening & Closing Conferences.

Learning Partners to give issue based learning to interns & learning circles.

Interns inducted int TMP & TLP and treated as members.

JD Evolution to ensure professional & personal Growth.

Analysis & Evaluation of existing clients & JDs.

Standardization of minimum Quality Requirements.

Feedback Mechanism Specially from previous Interns regarding the job role and ways to improve that.

Logistics member included in internal QTF for better accountability of logistics & also looking into logistics partner.

Better IM of logistics.

Delivery of Promised Logistics

AIESEC In Baroda

Hosting Entity

Expectation setting.Cultural, Logistical & Project PreparationsCultural IntegrationEP Buddy System.

Sending Entity

Expectation Setting & Cultural Presentation.Alignment with AIESEC Values.Issue & Project preparations.Crisis Management & Soft Skill Preparations.

Preparation

Learning Environment.

Opening & Closing conference.

Trainee Events.

Issue based & AIESEC relevance based conversations.

TMP+X, TLP+X

Covered in preparations (Previous Slide)

Delivery of Promised Logistics

Purpose & Objective based.

Must have predefined goals.

Entrepreneurial Job Role

JD Contribution to Personal & Professional Growth

AIESEC In Chandigarh

Preparation

Induction Conference (EPIC).

Expectation setting.

Documentation.

EP Buddy System.

Learning Environment

Conferences.

Virtual Spaces.

Learning Circles.

Membership.

TMP+X, TLP+X

Self-Introspection & Discovery.

AIESEC In Delhi

Send XPP, MQPD, Welcome Kit

Webinar for induction

Preparation

TMP/TLP on exchange

EPICS

External Collaboration

Learning Environment

1:6 Ratio with NGOs

Nationalized JD

JD Contribution to Personal & Professional Growth

Full MQPD

Hard copy of reception kit.

Trainee Interaction Event.

Delivery of Promised Logistics

JD Contribution to Personal & Professional Growth

Involvement of EwA

Nationalized JD

Feedback

NGO Team

AIESEC In Hyderabad

PreparationRight Expectation Setting

Discover India Wiki

Induction Conference (EPIC)/ Webinars, etc

Proper Documentation

Defined OS Structure

Education about NPS

Cultural, Logistical & Project Preparations

Cultural Integration

EP Buddy System.

TMP/TLP on exchange.

Sharing sessions every weekend where they share their thoughts and experience with each other and also introspection.

Virtual Spaces-Sessions from LSG,Discussion on blog spaces.

Organizing conferences,seminars and making them participate in events and LC forums.

Mentorship and LEAD sessions by LSGs.

Learning Environment

GEP & GIP Job role

Having proper measurable results.

Having defined & descriptive JD

JD Contribution to Personal & Professional Growth

Full MQPD

Hard copy of reception kit.

Trainee Interaction Event.

Delivery of Promised Logistics

Delivery of Promised Logistics

HOTLINE

AIESEC In Indore

Project Webinars

Expectation Setting

Induction (City, LC, Project Agenda)

Buddy Introduction

NPS Introduction

Discover India Website registration.

Preparation (Hosting & Sending Entity)

Integration to LC

TMP/TLP

Lead & Other personal growth sessions

Learning Environment

GEP & GIP Job role

Having proper measurable results.

Having defined & descriptive JD

JD Contribution to Personal & Professional Growth

OS Structure on the basis of realization

Hotline & Weekly feedback

Mandatory pickups

Home Stays

Cultural Visits

Having Proper Channel of Communication.

Delivery of Promised Logistics

AIESEC In Jalandhar

PreparationRight Expectation Setting

Discover India Wiki

Induction Conference (EPIC)/ Webinars, etc

Proper Documentation

Defined OS Structure

Education about NPS

Cultural, Logistical & Project Preparations

Cultural Integration

EP Buddy System.

Learning Environment

EP Conference.

Virtual Spaces.

Mentorship.

Engagement (LC Forum, Events, etc)

Standardized Documentation.

TMP+X, TLP+X

JD Contribution to Personal & Professional Growth

NATIONALIZEDJOB

ROLE

Delivery of Promised Logistics

Effective Synergy with QTF

Review Sheet

Google Groups

Hotline

Clear Expectation with the client.

Standardized Planning & Agenda of the project.

AIESEC In Kolkata

Education through skype/webinars, Reception Booklets, Speaking to the EP Managers & ensuring that they do proper Expectation Setting.

Standardized preparation documents to be sent post matching.

Education About NPS, Newsletters and contacts of previous EPs.

Preparation

Learning Environment

Opportunities to participate in LC forums, orientation/ Induction/ Information session by clients & knowledge partners, opportunities to attend external Forum.

JD Contribution to Personal & Professional Growth

Feedback after every weekly buddies to ensure proper JD.

Clear Expectation with the client.

Standardized Planning & Agenda of the project.

Maintaining ideal EP : Client ratio.

Delivery of Promised Logistics

Proper Tracking to ensure timely delivery.

EP Buddies

LC Helpline

Clear expectation at the time of matching.

Background Check while purchasing accommodation.

Reception booklet and other documents to be given.

AIESEC in Lucknow

Webinars after match about lucknow , culture , accommodation, service provided , expectation settings , communication flow, project details etc.

Preparation package - Travel guide , city map , trainee document , contact sheet, FAQs,workshops , flow of project.

Discover India.

Preparation

TMP/TLP on exchange.

Sharing sessions every weekend where they share their thoughts and experience with each other and also introspection.

Virtual Spaces-Sessions from LSG,Discussion on blog spaces.

Organizing conferences,seminars and making them participate in events and LC forums.

Mentorship and LEAD sessions by LSGs.

Learning Environment

JD Contribution to personal and professional growth.

Structured intensive job roles cross checked by LSG.

Clear explanation of the job roles at the time of match itself.JD training for better output.

JD Contribution to Personal & Professional Growth

Logistic package which consist of basic & essentials needed.

LC hotline

Proper OS setup according to the realization.

Revamping the QTF and redefining job roles.

Weekly EP meets & Epics & Having a separate complaint forum.

Opening & Closing Conferences for the events.

Delivery of Promised Logistics

AIESEC Manipal University

Survival Package

Cultural Presentations

EPIC Flow ppts.

MQP of AIESEC India

Project Concept note.

Details of team members.

Intern interview.

EP buddy in old LC.

Preparation

Team Experiences (put on TMP/TLP) have a project TL.Virtual Spaces ( Facebook group for matched EPs, Google group per project, Project media blogs).Conferences & Seminars (Induction Conference, One weekly seminar on projects per country)Mentorship (NGO Training & Induction)EP BuddySelf reflection plus discovery (Trainee accommodation to have adequate space, Weekly impact report by interns, Lead Sessions)Learning Circles (sessions by NGO, Lead, Project event & LC events, seminars by interns at LCMs)

Learning Environment

Offering list of short courses under University for professional growth.

Mix of seminars & Sessions for personal Growth.

JD Contribution to Personal & Professional Growth

Tracking of logistics of deliverable materials.

Expectation Setting of deliverable Logistics

Delivery of Promised Logistics