Post on 13-Oct-2015
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What emotions do these facial expressions
portray?
http://images.google.com/imgres?imgurl=http://www.spacemunchkin.com/images/angry-face-pete.jpg&imgrefurl=http://www.spacemunchkin.com/images/?M=D&h=567&w=756&sz=25&hl=en&start=18&um=1&usg=__EfAPpkQV5mJvb69Hk9M18KmJAj8=&tbnid=UOAzX1938a7MZM:&tbnh=107&tbnw=142&prev=/images?q=angry+face&um=1&hl=en&rls=com.microsoft:en-gb:IE-SearchBox&rlz=1I7GGLRhttp://images.google.com/imgres?imgurl=http://superweeds.com/images/e_3half_surprised.jpg&imgrefurl=http://superweeds.com/the_kid_photos.html&h=450&w=300&sz=32&hl=en&start=10&um=1&usg=__JWFY4VSf0P6Sx9lAx-jn7BV-xpk=&tbnid=UaFXFevlC4bn1M:&tbnh=127&tbnw=85&prev=/images?q=surprised+face&um=1&hl=en&rls=com.microsoft:en-gb:IE-SearchBox&rlz=1I7GGLRhttp://images.google.com/imgres?imgurl=http://www.bbc.co.uk/science/humanbody/images/mind/disgust/morescience_disgust/expression.jpg&imgrefurl=http://www.bbc.co.uk/science/humanbody/mind/articles/emotions/disgust.shtml&h=152&w=211&sz=4&hl=en&start=2&um=1&usg=__KrMAbrs0zw4Z_c4rZDr9o0zZcjo=&tbnid=Jj-1QHvSFZ78MM:&tbnh=76&tbnw=106&prev=/images?q=disgusted+face&um=1&hl=en&rls=com.microsoft:en-gb:IE-SearchBox&rlz=1I7GGLRhttp://images.google.com/imgres?imgurl=http://images.beijing2008.cn/20070905/Img214148317.jpg&imgrefurl=http://en.paralympic.beijing2008.cn/news/bulletin/official/n214343257.shtml&h=448&w=400&sz=47&hl=en&start=3&um=1&usg=__xugJ3NXPW8Pig5nzWBasry4GpGs=&tbnid=SfXWqtghuS7_UM:&tbnh=127&tbnw=113&prev=/images?q=smiling+face&um=1&hl=en&rls=com.microsoft:en-gb:IE-SearchBox&rlz=1I7GGLRhttp://images.google.com/imgres?imgurl=http://www.theage.com.au/ffximage/2005/05/06/grimance_narrowweb__200x225.jpg&imgrefurl=http://www.theage.com.au/news/Reviews/Fear-a-cultural-history/2005/05/06/1115092634475.html&h=225&w=200&sz=8&hl=en&start=3&um=1&usg=__r2oaCvZFsQloGf8Ym9nlUGkA39c=&tbnid=0J5KvWNkjxJ3VM:&tbnh=108&tbnw=96&prev=/images?q=fear+face&um=1&hl=en&rls=com.microsoft:en-gb:IE-SearchBox&rlz=1I7GGLR&sa=N5/22/2018 Non Verbal Communication
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Nonverbal Communication
Before someone processes our verbal messages,
He/She has taken in our appearance
Registered our enthusiasm and sincerety
Noted our tone of voice and processed all intononverbal message.
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NON VERBAL COMMUNICATION
Non -Verbal Communication is the message or
response not expressed or sent in words orsuggestions.
There is a distinction between the meanings we
give in words and the meanings we give off inNV signals.
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our non-verbal behaviour is mostly subconscious
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Functions ofNonverbalCommunication
To regulate interaction
To express or hide emotion and affect
To present an image
To express power and control
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Communication researchers found that only 7% of a
messages effect are carried by words ; listeners receivethe other 93% through non -verbal means.
Birdwhistell suggested that spoken words account for
not more than 30-35% of all our social interactions.
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TYPES OF NON-VERBAL
COMMUNICATION
Kinesics
ParalanguageProxemicChronemicsHapticsClothing or Artifactual
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Kinesics
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"Thebodily gestures, postures, andfacial expressions by which a person
communicates nonverbally withothers
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Maintain attention
Add emphasis to speech
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Basic Types of Body Language postures
1.OPEN / CLOSED: People with arms folded and legs crossedand bodies turned away are signaling that they are rejectingmessages. People showing open hands, fully facing you and bothfeet planted on the ground are accepting them.
2.FORWARD/ BACK :When people are leaning forward andpointing towards you they are actively accepting or rejecting themessage. When they are leaning back, looking up at the ceiling,
doodling on a pad, cleaning their glasses they are either passivelyabsorbing or ignoring
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Spains Prime Minister Jos Zapatero
clearly looks uncomfortable, despite thesmile on his face, when compared withJacques Chiracs open, comfortable bodylanguage.
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The secondway is to use a prop of some sort byholding something in front of them as a defensive
shield. This could be a handbag, briefcase, folder orglass. Queen Elizabeth, for example is rarely seenwithout a prop of some sort.
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What should we
do????????????
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Stand erect with your shoulders back.
Use open body language, holding your hands to
the side of your body. Stand with your legs slightly wider than normal.
Avoid fiddling withjewellery, ties or jacketbuttons.
Dont stand behind any thing/object.
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Kinesics
Eye Contact
Facial expressions Gesture
Posture
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. Facial ExpressionForeheadEyebrows
Nose
Wrinkles
Outer edges up
Upward
Anger
Anger
Contempt
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Eyes
Centered
Gazing Up
Gazing Down
Gaze on the Side
Wandering
Focused
Thinking
Shame
Guilty
Disinterested, Bored
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ARMSArms Crossed Angry, Disapproving
Open Honest, Accepting
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HANDSOn Top of the Head Amazement
Scratching Head Puzzled , Confused
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Common Gesture Clusters
Readiness Readiness is related to the goal-oriented high achiever
with a concern for getting things done.
It communicates dedication to a goal and is usuallycommunicated by sitting forward at the edge of a chair.
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C G t C t
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Clearing onesthroat
Covering the mouthwith hand
Tapping fingers
Whistling,
Jingling pocket
changeFidgeting
Common Gesture C ustersNervousness
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Common Gesture Clusters
Boredom or ImpatienceThese unproductive feelings are usually conveyed by
the
Drumming of fingers Cupping the head in the palm of the hand,
Foot swinging
Looking at your watch or the exit.
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Common Gesture Clusters
EnthusiasmIt is conveyed by
A small upper or inward smile
Hands open and arms extended outward
Eyes wide an alert
A lively and bouncy walk
A lively and well-modulated voice.
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What does this symbol mean to
you?
In the United States it is asymbol for good job
In Germany the number one In Japan the number five
In Malaysia the thumb is used
to point rather than a finger
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Body language Mirroringbuilding rapport with others by
mimicking their nonverbal cues
Mirroring body language facilitatescompliance
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How to Use Body Language Effectively
USE: Mirroring
assume posture and movements of other personOBSERVE:
When movement is synchronous mirroring one anothers movements
When movement is complementary: harmonious movements
When movement is dissynchronous differing movements that might show conflict
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Notice Body Language relaxed or tense body and how it changes with
discussion
open or closed posture and how
it changes with discussion
body language that is incongruent with words
intensity of movement as an indicator ofmood, personality, or outlook on an issue
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Proxemic
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Space
Status
Culture
Age & Gender
Regard
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Different cultures have different comfortlevels of distance
People of equal status maintain a shorter distance
than people of unequal status.Women stand more closely together than do men.
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Edward T. Halls 4 levels of distance Intimate
personal
social
public
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Four Space Zones
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Four Space Zones for Social Interaction
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CHRONEMICS (Time)
How do we manage andreact to othersmanagement of time
duration
activity
punctuality
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The way we perceive time, structure our time and reactto time is a powerful communication tool, and helpsset the stage for the communication process.
Time can also be used as an indicator of status.
The way different cultures perceive time can influencecommunication
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Monochroniv VS Polychromic
Do one thing at a time
Take time commitments(deadlines, schedules)seriously
Are committed to the job
Do many things at once
Consider time commitmentsan objective to be achieved, ifpossible
Are committed to people andhuman relationships
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HAPTICS The sense of touch
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ARTIFACTS (Dress, Belongings, etc.) Material objects as an extension of oneself
Clothing has the power to influence
The situation governs appropriate dress
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Studies have found that people who talklouder, faster, and more fluently are morepersuasive
Paralanguage
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Pace /rate
Pitch
Quality of voice Stress
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Functions of Silence
Time to Think
Hurt Others
Response to Anxiety
Communicate Emotional Responses
Achieve Specific Effects
Nothing to Say
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ATTENDINGSKILLS
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THE WAY WE CONVEY TO THE OTHER
PERSON THAT WE ARE ENGAGED IN
COMMUNICATION WITH HIM/HER.
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WHY ARE ATTENDING SKILLS
IMPORTANT????????
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Demonstrate respect
Build rapport
Encourage talk, openness
Foster cooperation
Lessen intensity of confrontation, conflict
Allow you to fall back when you arelost
GENERAL ATTENDING
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GENERAL ATTENDING
SKILLSVISUAL / EYE CONTACT
DO:
While talking look at people in their eyes show empathy with your eyes
DONT:
stare off or avoid eye contact
shift your gaze continuously
break eye contact abruptly
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VOCAL QUALITIES
DO convey genuine interest with your
speech tone
rate
volume
pauses
DONT:
sound bored, hurried, sleepy, overexcited
forget to allow for silence
allow for too much silence
talk too loudly or softly (not matching volume)
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ENCOURAGERS
Encourage communication without saying a word byusing
nodding welcoming hand gestures
smiling and other positive facial expressions
empathic expression open posture
leaning in at interesting points