Post on 30-Jan-2016
description
ABOUT US
•ConcordantOne Tech Pvt Ltd is a global technical consulting and support company.
•Our competencies in domains like IT Infrastructure Management, Outsourcing Services, IT Infrastructure Implementation, Value-added Support has helped us to scale up as IT support partner of choice for international and multi-national companies in India and around the world.
•We employ a unique blend of expertise, experience and client empathy to devise and deploy cutting edge IT support systems meant exclusively for your enterprise needs.
http://www.concordantonetech.com/
Why Outsource NOC Services?
24x7 US-based NOC Engineers:
Quick Deployment:
Quick ROI:
Faster, Better, Less Expensive:
http://www.concordantonetech.com/
• Running a Network Operations Center (NOC) requires technical expertise. However, there’s a lot more to it than that. It’s one of the reasons many companies are finding that outsourcing their NOC is easier and more cost-effective.
http://www.concordantonetech.com/
1.Organization- The high volume of calls can be overwhelming without a
system allowing easy access to problem-solving resources. Phone numbers, web pages, email, etc. must be carefully organized for quick access. Hold time is like dog years to a customer – 30 seconds seems like 10 minutes.
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2. Solid Internal Communications- No single NOC team member has all the answers. The
ability to reach out to another teammate to problem solve is vital. You, the customer, are expecting an answer, and it shouldn’t matter who in the NOC solved your problem.
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3. High Team Morale- Dealing with frustrated user all day is a challenge we
love to meet. We keep an upbeat attitude throughout our NOC team. Nothing helps resolve your problem faster than a smiling voice on the other end of the phone.
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4. The Obvious and Not-So-Obvious- Simply put, the easiest answer is often the correct one,
and we have all overlooked the obvious at some point. We help you step back and look at the technical problem with a fresh set of eyes.
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5.Efficiency- This is really a byproduct of the previous four items. An
organized, collaborative, happy, and humble team will result in customers whose issues – whatever those may be – are resolved quickly and professionally
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Types of NOC services we offer
Fully integrated NOCSemi-integrated NOC
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Contact Us
CONCORDANT ONE TECH PVT. LTD.OUR INDIA OFFICE:Office no 193, Janwadi Near Mafco Company Senapati Bapat Road; PUNE
OUR US OFFICE:20 California St. 7th FLSan Francisco, CA 94111
http://www.concordantonetech.com/
THANK YOU!!!http://www.concordantonetech.com/