by Ryan Jenkinsrj@ryan-jenkins.com

www.ryan-jenkins.com/KPH

NEXT GENERATION

leadershipOpportunities for engaging a multi-generational workforce

to engage generations Q&A and

today’s agendaBuckle up and buckle down

recapwho are theygenerations 4 opportunities

Age Numbers

GenERATION Z < 19 50+ millionMillennials 20-36 76 million

Generation X 37-52 51 millionbaby Boomers 53-71 75 million

Builders 72-89 56 million*G.I. Generation 90+ 60 million*

THE Generations

who are the generationsbuilders boomers gen X millennials

Great Depression & world wars

woodstock & civil rights

watergate, layoffs & Divorce

9/11, Columbine, Internet, Great

recession, & Tech

veterans, structured, loyal, follows rules,

individual

question authority, driven, optimistic,

efficient, team player

latch-key kids, do it my way, self-relient,

independent

Ask why, creative, collaborative,

entrepreneurial

a dream a birthright A way to get there worth it?

“Your experience is respected & valued”

“You’re crucial for our success”

“Do it your way”“You can make a

difference”

Shap

ed

BYtr

aits

impa

ct

mes

sage

educ

atio

n

2017 workplace5 generations representin’

27%

33%38%

31%

42%26%

National average KPH

25%

75%

Millennials & Gen Z Other Generations

2025 workplaceOh the places they’ll go

WHY GENERATIONS MATTER

52%of workers say they’re least likely to get along with someone from another generation.

so much is at stake

Millennials are a criticalmass of change agents

technology

millennials

internet

exponentialtimes

why Is today different?a bigger story

technology

millennials

internet

exponentialtimes

elevated expectationsseamless & effortless

to engage generations Q&A and

today’s agendaBuckle up and buckle down

recapwho are theygenerations 4 opportunities

builders boomers gen X millennials

formal, respectful

formal, directinformal, flexible

informal, authentic

phone & Email email & Textemail, Text &

Facebook

text, instagram, Group Me, Snapchat,

Slack, etc.

Need background info & details

Keep professional

Need options & zero meetings

Want brevity, real time & quick responses

sum

mar

yvi

ewat

titu

de

communicationShifting perspectives

the communication dividejust 1 example

99+

what’s up?

ok…what’s up?

just left u a vm

communicationopportunity #1

to deferAdjusting your communications is the new norm.

prefer

builders boomers gen X millennials

no tech some tech high tech all tech

hinderance enhancer balancer amplifier

hope to outlive it

want to master it

want to enjoy it

need to employ it

sum

mar

yvi

ewat

titu

de

technologyshifting perspectives

technologythe “household CTO”

technologyopportunity #2

reverse mentoringCreates opportunities to develop communication skills.

implement

builders boomers gen X millennials

responsibility a placeA means to

an enda vehicle

lifer Defined by it a tool fulfilling

“You’re lucky to have a job”

loyalty is rewarded

Work hard, play hard

work smart

sum

mar

yvi

ewat

titu

de

WORKshifting perspectives

WORKwork continues to evolve

WORKopportunity #3

over the wayprioritize why“This is always the way we’ve done it,” is a

slippery slope to irrelevance.

builders boomers gen X millennials

endure it respect it ignore it choose it

honor respect autonomy equals

no news is good news

feedback once per year

routine Check-ins

Constant feedback

sum

mar

yvi

ewat

titu

de

leadershipshifting perspectives

leadershipproviding real-time feedback

leadershipopportunity #4

self reviewsconsider

#1 - Millennials are more critical#2 - Ownership is taken#3 - Managers turn into coaches

closing thoughtdon’t forget…

One Generation’s Status quo is another generation’s Challenge to improve.

4 opportunitiesto engage generations Q&A and

today’s agendaBuckle up and buckle down

recapwho are theygenerations

STAY CONNECTEDand much more

emailrj@ryan-jenkins.com

Bonus Materialwww.ryan-JENKINS.com/KPH(get today’s slides, free resources & more)

Presentation surveywww.ryan-jenkins.com/survey

Freechapter!How to Use Reverse Mentoring to

Retain and Engage Millennials

ignorance

5

4

32

1Denial

responsibility

resolve

Progress

5 phases of changestay overwhelmed

Thank youy’all rock!

references

The logos used in this presentation are the property of the respective third parties.

disclaimer

Ford, Trend Report 2015: http://www.at.ford.com/SiteCollectionImages/2014_NA/Dec/Ford-2015-TrendReportBook.pdf

Boston College Center for Work & Family, Creating Tomorrow’s Leaders: the Expanding Roles of Millennials in the Workplace, Lauren Stiller Rikleen, 2011, http://www.bc.edu/content/dam/files/centers/cwf/pdf/BCCWF%20EBS-Millennials%20FINAL.pdf

Boston College Center for Work & Family, Millennial Careers: http://www.bc.edu/content/dam/files/centers/cwf/pdf/BCCWF%20Millennial%20Careers%20FINAL%20for%20web.pdf

UpWork, Millennial Majority Workforce Study: http://www.elance-odesk.com/millennial-majority-workforce-infographic

Jason Ryan Dorsey, Y-Size Your Business: How Gen Y Employees Can Save You Money and Grow Your Business (Wiley, 2009)

Jeff Fromm & Christie Garton, Marketing To Millennials: Reach the Largest and Most Influential Generation of Consumers Ever (New York: Barkley Inc, 2013)

Barkley, The Boston Consulting Group (BCG), and Service Management Group (SMG), 2011-2013

Deloitte: The 2014 Millennial Survey - https://www.deloitte.com/millennialsurvey

27 Stunning Millennial Stats About Our Future Employees, Leaders, Consumers, & Parents http://ryan-jenkins.com/2014/10/27/27-stunning-millennial-stats-about-our-future-employees-leaders-consumers-and-parents/

Forbes, 2014: Enough With The Free Food Already, Millennials Want Opportunity and Fair Pay:http://www.forbes.com/sites/datafreaks/2014/09/11/enough-with-the-free-food-already-millennials-want-opportunity-and-fair-pay/

22 Shocking Stats About Millennials To Help You Chart Tomorrow’s Changehttp://ryan-jenkins.com/2013/09/16/22-shocking-stats-about-millennials-to-help-you-chart-tomorrows-change/

YPulse: Youth Marketing and Millennial Marketing: https://www.ypulse.com/Harvard Business Review: https://hbr.org/2015/02/millennials-want-to-be-coached-at-workCenter for Generational Kinetics: http://genhq.com/wp-content/uploads/2015/06/Unlocking-Millennial-Talent-c-2015-The-Center-for-Generational-Kinetics.pdfPricewaterhouseCoopers: http://www.pwc.com/gx/en/issues/talent/future-of-work/millennials-survey.htmlEventbrite, Millennial Research: http://eventbrite-s3.s3.amazonaws.com/marketing/Millennials_Research/Gen_PR_Final.pdfDeloitte:,The 2015 Millennial Survey: http://www2.deloitte.com/content/dam/Deloitte/global/Documents/About-Deloitte/gx-wef-2015-millennial-survey-executivesummary.pdfAV Network: http://www.avnetwork.com/av-technology/0002/report-gen-y-executives-prefer-video/91604

Deloitte: The 2016 Millennial Survey: http://www2.deloitte.com/global/en/pages/about-deloitte/articles/gx-millennials-one-foot-out-the-door.html