Understanding Your New Managerial Role

Program Purpose

• Discover your role as a people manager

• Learn to manage yourselves as people manager

• Apply principles and practices for engaging, managing and developing your employees

Agenda

Day 1

Introduction

Green packet Values

New Roles

Managing Yourselves

Managing People Guan Xi

Listening

Trust and care

Day 2

Managing People No FearCommunication styleDelegationCoachingAppreciation Emotion

Managing People Saving FaceProvides FeedbackReceiving CriticismGuide them for Solutions

Managing People StrengthsProductivity

Personal Action Planning

Name Tent

Laurence Yap

Senior Manager, HR Development Department

6 Years

What is the key responsibility of people manager?

Consider This

• The Most Important Part of Your Job is to

deliver business results

through people you manage

Get to Know Your Colleagues

• 15 minutes - Your Partner First

Name Birthplace Hobbies Food Drink HP

Laurence Yap

Sabah Traveling,Reading

Spaghetti ChamomileTea

0162080096

PersonalPortfolio

Laurence Yap

[KL. PG. China. Sg. Ipoh]

16 Years (1993-2012)

Training & LearningOrganization Development

HRD Career

Training & Conferences

Employment

Management Experience

People Manager Managed a team of 100

3 Management Rules

Practitioner of 7 Habits, Zenger Miller

Business Manager Report to COO, HR Director

Improvement through Lean Manufacturing, leadership dev, training and learning

Get to Know Each Others

2 Minutes Introduction

Checking In Expectations

What is your expectation of this training?

Ground Rules基本规则

1.Be Present – turn off phones/email alerts/stay on track

2.Collaborate and fully participate in the activities

3.Confidentiality –anything discussed does not go beyond the room

• Start: 9:00 a.m.

• Break: ~ 15 minutes

• Lunch: ~ 45 minutes

• Break: ~ 15 minutes

• Close: 5:30 p.m.

Today’s Schedule

Team Cheers

• Service Excellence

• Team work

• Reliable

• Innovation

• Passion

Green Packet Values

1. Service Excellence

Service Excellence is ‘WOW’ experiences.

Wonderful, Outstanding, and Way Beyond

Expectation

2. Teamwork

Together Towards the Same Goal with Trust and Openness, Synergizing Our Individual Differences

Green Packet Values

3. Reliable

Dare to Commit and Consistently Deliver What We Promise to Our Customers and Company

Green Packet Values

4. Innovation

Keep Improving by Doing Things Differently to Deliver Remarkable Results

Green Packet Values

5. Passion

We will Rock the World by Making Things Possible…and Have Fun Along the Way

Green Packet Values

1. Defining Your Role as People Manager

1. New Role as Managers

Leadership Behaviors required for

effective management

Transition from individual contributor to manager

Sharing of Good Practices

•

Leadership Behaviors

• Complete the self assessment

• Be sure to write your name

• Submit the assessment to me

Leadership behaviours

• Model the Way

• Inspire a Shared Vision

• Challenge the Process

• Enable Others to Act

• Encourage the Heart

VIDEO: SUPPORT 0.25 & VIOLIN

The role of leader

Leadership Lessons from Your Supervisors

Transition

Your Achievement

• Your best career achievements in the past as Individual contributor

Key Changes for Successful Transition

• Time:New timeframes that govern how one works

• Skill:New capabilities to carry out new responsibilities

• Values:New beliefs in what tasks are important to focus on

Key Changes for Successful Transition

• Time:

Days/Weeks - Months/Years

• Skill:

Personal Skills - Team Skills/People Skills

• Values:

Personal Development - Developing teams

Key Changes for Successful Transition: Individual Contributor to People Manager

• Defining and assigning work to be done

• Enabling direct reports to do the work

• Building social contacts

Discussion

• Difference between Leaders and Managers

Management

• Management is a set of processes that keep people and technology running smoothly

• The most important aspects including

Planning, Budgeting, Organizing, Controlling

Leadership

• Leadership defines what the future should look like, align people, with that future and is inpire s them to make it happen despite the obstacles

Meaning

• We create opportunities for others

• We care because we know people depend on us

• We make a difference in the world

Good Practice Sharing

39

2. Managing Yourselves

2. Managing Yourselves

How to think positively and effectively

Managing Time and Projects

•

Managing Your Thought

• Adopt Effective Way – Lazyman wayWhat are the most effective way?

• Open Minded – PMI Let us look at different angle

• Ownership - Use their ways – what do you think?

Think Positively

• Choose positive reactions

Proactive – Freedom of choice – Victor FranklChoose positive respond – positive emotions

A to Z

Law of Attraction – Mind like a magnet

43

Tea Break20 Minutes

Manage Time and Priorities

• Allocate time for People – 1 on1 and team learning

• 6 Items

• Control Weekly Planning

• Do It Now

• Chunking

• Prioritizing Your Work

Goals

Your Dream – an hour per day -

write down now

Start small

Know Your Temperament

• 4 Type of Personalities

• Know your strengths

• How to deal with other types of personality

Work Extra Miles

• As new leaders

• Find out your gap – write them down now

• Work extra miles to learn it

• Learn – people, net, books, Projects

• Win - Win

Good Practices and Things to avoid

3. Managing Others

3. Managing Others: Guan Xi – Build Positive Relationship and Trust

Asian Concepts of relationship and leadership

Listening and Conversation

Trust and care -Sharing of Knowledge, Network & Compassion

Asian Concepts

• Leadership Concepts -

Use fear, fault finding, scolding , stingy in praises and seniority

• Relationship concepts -

Guan Xi, Face and Job Security

Effective Concepts

• Leadership Concepts -

Utilizing their strengths, coaching, appreciation, empowerment and bring joy to work

• Relationship concepts -

Be personal and build trust, save their face and job security

VIDEO: Monkey See Monkey Do

Leadership by Example

My Management Experience

• Three rules:

• No scolding, but feedback and coaching (Ros)

• Solving problems and shouldering blames –solve it together

• Use your strength and developing you (Michael)

Other Practices

• Care

• Praise

• Work life balance

• Network

• Treat everybody the same

• No mood swinging

Listening Skills

• Use listening skills to engage employees

Guidelines

1. Questions – 5W1H2. Body Language and Posture3. Sincerity

Avoid

1. Judgment2. Topper3. Advising

Acknowledging

• Raising an eyebrow (suggests you aren't sure or are unclear and you need the other person to tell you more)

• Smiling (shows you are in agreement)• Leaning a bit closer (demonstrates that you are

very interested in what the person is saying)• Nodding your head (shows agreement)• Maintaining eye contact (lets the person know

you are following her)• Putting your palms up, facing the speaker

Self-Disclosur

• communicating information about how he feels and what he is thinking. These are his true feeling and thoughts

Maintaining Congruence

Clarifying

Exercise

• Grouping: Hobbies, Best Friend and Traveling Experience

Trust

Trust

Knowldge

Network

Compassion

Compassion

the human ability to reach out with warmth

SUPPORT & LISTEN

Help

A. Help others unconditionally(share your experience)

• at work• at home• at social activities

VIDEO: Life VestHOW MUCH DO YOU REALLY CARE ABOUT THE PEOPLE YOU LEAD?

Why

• Build EBA

• Broaden your horizon

• Positive emotion

• Contribution

Listen

B. Intensive Listening with Compassion

How do you feel?Share your experience

How

• Interested in them

• Ask – 5W1H

•“Can u tell me more?”

Exercise

Network

your entire web of relationships

MATCH PEOPLE

Network

• Sharing our networks to others (build relationship and EBA)

Share your experience

Methods

• How do we share our network with others?

Knowledge

everything you have learned and everything you continue to learn

READ & SHARE

Knowledge

How can we use Knowledge to build care and trust?

Reading

Reading is the cheapest and fastest way

Our only survival tool: learn faster than your competitor

Techniques

• How do we increase our knowledge?

Conclusion

Three ways to build emotional

and trust:

Compassion

Network

Know

Summary

Checking Out Expectations

GOOD, NEW and APPLICABLEEXPECTATION