Supercharge Performance and LearningGamification and real-time feedback

AT-A-GLANCE• Supercharge performance and learning• Gamification• Real-time feedback

• Universal applications @work• Sales, customer service, learning, back-office

A New Way of Managing EmployeesGoals, real-time feedback and recognition

Personal GoalsPersonalized

targets & benchmarks understand

FeedbackA real-time

fitness tracker for work

GamificationEngagement, social proof

and fun

LearningIn-class and

on-the-job

FOCUS ON “MIDDLE” PERFORMERSNot on the “top of the leaderboard”

THE EMPLOYEE JOURNEY

Onboarding

Career Development

Social connectedness

PerformanceImprovement

PersonalGrowth

Learning

INTRINSIC MOTIVATION: A FITNESS TRACKER FOR WORK

Social proof, badges, leaderboards

Game Narrative

Personal KPIs, targets & benchmarks

Next best action: elearning, coaching

NARRATIVES THAT FIT BUSINESS NEEDS:

CITY Learning &

onboarding

SCAVENGER Knowledge &

training

ZOMBIESLearning

RACE Performance

CASE STUDIES

eLearning Completion

+10%

+10%

300 X

Sales KPIs

Contact Center Performance

Case Study: Orion Financial Focus on Performance

APPLICATION:• drive goals and productivity for back-office accounting work ROI• 33% decrease in time it takes to process – from one hour to 40 minutes• Better understanding of goals and work by new hires• Months later, users are still engagedNARRATIVE• RaceINTEGRATION• Salesforce

Case Study: Largest Credit Union in USFocus on LearningAPPLICATION:• Use gamification to drive onboarding and on-going learning for employees in

financial servicesROI• 85% learning completion rates compared to miniscule completion of learning

beforehandNARRATIVE• City BuildingINTEGRATION• SumTotal

Racer Rookie Newbie Employee Stage

Race Race City Narrative

Expertise Onboarding Training Focus

Performance + on-the-job training

Performance (factored) + on-the-job training

In class training Description

Unlimited 6 weeks 21 working days Duration

Gamification throughout the employee Journey: Large Telecom Provider example

A new way of managing people

A “WEARABLE” FOR WORK

HOME-GROWN SYSTEMS

MEASUREMENT & ANALYTICS

HOW GAMEFFECTIVE IS DIFFERENTField proven with huge customers

• Deep gamification • Performance management with rich KPIs• Strong on-the-job learning • Simple integrations• Self-service admin interface• Enterprise class

Thank you

Name of presenter, email