24 May 2010

Utilising Broadband for your Business

Marcus Moufarrige, Chief Information OfficerServcorp Limited

Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010

Who is Servcorp?

• Founded in 1978• 18 Countries• 80 Locations• Transformed from property to IT company• 5,000 network end points• 33,000 clients (3,000 in house 30,000 virtual)

Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010

Who is Servcorp?

• Forbes Asia Best Under a Billion• Deloitte Fast 50 Winner Award for I.T

Excellence• Australian Export Awards, Winner 2009• Premier’s NSW Export Awards, Winner

2008

WINNER 2009WINNER 2009

Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010

Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010

What do all businesses want?

• Speed • Value• Security (perceived or real)• Simplicity• Scalability• Content• Relevance• Growth

Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010

What do small businesses want

• Speed • Value• Security (perceived or real)• Simplicity• Scalability• Content• Relevance• Growth

Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010

Speed

• WYPFIWYG• Focus on what your business needs• Product delivery• Service delivery• Balance perception and reality• Balance cost vs. productivity

Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010

Value

• Spend money to make money• Size doesn’t matter (Really it doesn’t)

• Spend more• What else can I do with it?

Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010

Security

• It’s the internet...get over it• At what cost?• Don’t believe the scare mongers• Use your head!

Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010

Simplicity

• Maximise efficiency utilising technology• Build IT competency now• Centralise client provisioning billing and

management• Streamline sales processes• Streamline customer processes• Combine physical and virtual

Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010

www.servcorp.com.au

Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010

Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010

Scalability

• Think local and global• Cost per sale keeps dropping• Are you effectively utilising the platform?• Converge • Outsource/Insource

Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010

Content

• Help!• Inward vs. Outward• It is global• UGC

Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010

Relevance

• The marketing world has changed• You must change now!• Your connectivity (online and offline) is

going to determine your value

Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010

Growth

• Increase your bandwidth to fully utilise the platform

• Reduce costs as a proportion of income• Become relevant• Simplify processes • Access a bigger population pool• A growth guarantee

Utilising Broadband for your BusinessMarcus Moufarrige – Servcorp Limited24 May 2010

The Cloud

• The institutionalisation of the above points• The masses don’t yet get it• A services platform• Can be physical and virtual• Will grow and grow with better connectivity