Post on 18-Jan-2016
NASA Shared Services Center
National Aeronautics and Space Administration
www.nasa.gov
Overview
2NASA Shared Services Center
National Aeronautics and Space Administration
NSSC Vision & Mission
National Aeronautics and Space Administration
3NASA Shared Services Center
National Aeronautics and Space Administration
What Is the NASA Shared Services Center (NSSC)?
• Consolidates activities into a separate, independent NASA Service Center
• Performs a variety of transactional and administrative activities in four lines of business:
– Financial Management
– Human Resources
– Information Technology
– Procurement
National Aeronautics and Space Administration
4NASA Shared Services Center
National Aeronautics and Space Administration
• Reduces resources expended for support
– Provides better quality, more timely services at lower cost
– Improves data integrity, consistency, and accountability
– Standardizes core business processes
• Facilitates process re-engineering and automation
• Leverages consolidated spending with vendors to negotiate better terms and prices
• Saves money to funnel back into programs (Space Shuttle, Space Station, Exploration)
Why Shared Services for NASA?
National Aeronautics and Space Administration
5NASA Shared Services Center
National Aeronautics and Space Administration
Lines of Business
• Human Resources
– High volume, transactional activities
» Processing personnel actions
» Maintaining employees personnel records
» Employee benefits, advice, and services
» Processing training requests
» Processing awards
– Low volume, boutique-type activities
» Maintaining HR systems
» Employee drug testing
» SES case documentation
6NASA Shared Services Center
National Aeronautics and Space Administration
Lines of Business (continued)
• Procurement
– Consolidated Contract Management
– Grants processing
• Information Technology
– Enterprise licensing
– Oversight and management of desk top support contract
7NASA Shared Services Center
National Aeronautics and Space Administration
Lines of Business (continued)
• Financial Management
– Employee travel (foreign and domestic)
– Employee relocation services
– Accounts payable
– Accounts receivable
– Payroll
– Financial statements
8NASA Shared Services Center
National Aeronautics and Space Administration
How Were These Activities Selected?
• An implementation team made up of representatives from each functional area formed sub-teams (Human Resources, Procurement, Financial Management, Information Technology) and were tasked to
– Identify all functions performed at all Centers and facilities
– Establish a baseline of current and future costs and resource requirement
– Categorize current functions into “Services to be Consolidated,” “More Study Needed,” or “Services Remaining at Center"
– Identify phasing and interdependencies/qualifiers for implementation
• To view the full NSSC Implementation Plan click below:
NSSC Implementation Plan (2)
9NASA Shared Services Center
National Aeronautics and Space Administration
• Work force is a mix of Civil Service and Contractor employees
• CSC Team is referred to as “Service Providers”
• NSSC payroll is about $30 million per year -- an important local economic initiative
• Civil Servants: 160• Service Providers: 325
Approximately 470 employees by 10/31/08
Service Provider Contractor
(66%)
Service Provider Contractor
(66%)
NASA Civil Service (33%)
NASA Civil Service (33%)
Support Contractors (1%)
An Integrated Organization
10NASA Shared Services Center
National Aeronautics and Space Administration
When Do Activities Transfer to the NSSC?
11NASA Shared Services Center
National Aeronautics and Space Administration
When Do Activities Transfer to the NSSC?
12NASA Shared Services Center
National Aeronautics and Space Administration
Customer Contact
• The NSSC has three primary avenues for customers to contact us:
– Customer Service Website
– Customer Contact Center
– Center Liaisons
NASA Shared Services Center
National Aeronautics and Space Administration
NP-2006-08-00108-SSC