Report Manager 4.3 SP1Patch management just got easier

© 2015 N-able Technologies, Inc. All rights reserved.

Presented By

© 2015 N-able Technologies, Inc. All rights reserved.

Ali MahmoudProduct Marketing

@alimahmoud_

Karen RecoskieProduct Manager

The importance of reporting

© 2015 N-able Technologies, Inc. All rights reserved.

Improve Customer Satisfaction

• Show customers what you are doing and help them rationalize their IT spend

• Be your customer’s go-to IT relationship

• Increase repeat business

© 2015 N-able Technologies, Inc. All rights reserved.

Reporting is your foot in the door

• Learn about reactive customers network

• Build trust through free basic reporting

• Build Recurring Revenue by upselling Backup/AV/Patch for unprotected nodes

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Why isn’t everyone using reporting?

• Many IT providers do not provide their customer reports citing high cost and effort as the reason

• Others prefer in-person visits which is costly and hard to scale

© 2015 N-able Technologies, Inc. All rights reserved.

How Reporting Works

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N-central® provides diagnostic reports

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Diagnostic ReportsRemote Monitoring DataAsset data plus

AV, Patch, Backup, etc

Report manager provides diagnostic and business reports

© 2015 N-able Technologies, Inc. All rights reserved.

SQL Database Automatic ReportsRMM DataAsset, AV, Patch, Backup,

Mobile, Help Desk, etc

#1 – Executive Summary Report

Scorecard report showing the business value of the services you have delivered

© 2015 N-able Technologies, Inc. All rights reserved.

Study Your Own Performance And Improve

Help Desk & Ticketing

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Remote Desktop Support

Show Your Customers The Work You Do

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AV Status Patch Status

Backup Status and more…

The best way to send branded IT reports to your customers

© 2015 N-able Technologies, Inc. All rights reserved.

Report Manager

Report Manager 4.2AV & Storagecraft®

Asset Change report Historical reportingService Dashboard

Report Manager 4.3 Help Desk ManagerCustomer BrandingWindows 2012 R2

Report Manager 4.3 SP1Patch report updatesGoogle Chrome supportMS SQL Server 2014

Brief history on Report Manager

© 2015 N-able Technologies, Inc. All rights reserved.

Dec 2013 May 2014 Dec 20142006

What’s new in Report Manager?

© 2015 N-able Technologies, Inc. All rights reserved.

Report Manager 4.3 SP1Patch management just got easier

© 2015 N-able Technologies, Inc. All rights reserved.

Updates – Patch Status

New!! – Patch Approval & InstallUpdates – Executive Summary

New!! – Patch Details

Demo: New Report Filters

© 2015 N-able Technologies, Inc. All rights reserved.

Executive Summary Report

© 2015 N-able Technologies, Inc. All rights reserved.

© 2015 N-able Technologies, Inc. All rights reserved.

Patch Status

Patch Details

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Patch Approval & Installation Comparison

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Newly Supported Environments

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Google™ Chrome

SQL Server® 2014

Automation Manager

Help Desk Manager

ReportManager

Remote Control

Manager

SecurityManager

Backup Manager

Patch Manager

Audit Manager

Mobile Manager

N-central RMMAn MSP’s complete toolkit

© 2015 N-able Technologies, Inc. All rights reserved.

© 2014 N-able Technologies, Inc. All rights reserved.

Start your Free Trial

Report ManagerRemote Management Made Simple

sales@n-able.com

Legal Information

The N-able Technologies and N-central trademarks are the exclusive property of N-able Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark Office and the Canadian Intellectual Property Office, and may be registered or pending registration in other countries. All other N-able trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States, Canada, or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies.

© 2013 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.