MSME Citizen Clients Charter

Citizen's / Client's Charter

(Ministry of Micro, Small and Medium Enterprises)

(2011-2012)

AddressUdyog Bhawan, New Delhi-110107

Website ID http://msme.gov.in/Date Of Issue February 2011Next Review December 2012

Vision Mission

(2011-2012)Citizen's Charter Document for Ministry of Micro, Small and MediumEnterprises

To ensure an orderly and robust growth and development of Micro, Small andMedium Enterprises and through this, continue and strengthen the role ofMSMEs as an engine of growth for the Indian Economy.

Mission

Promote growth and development of Micro, small and Medium Enterprises,

including Khadi, Village and Coir industries, in cooperation with concerned

Ministries / Departments, State Governments and other stakeholders by

providing support to existing enterprises and encouraging creation of new

enterprises. To endeavor to achieve a cumulative growth of 40% in the

number of registered enterprises and enhance this sector’s

contribution to GDP from the present 8% to 10% by the end of 12th Plan..

Objective

Functions

Vision

page : 2 of 36

Main Services / Transactions

(2011-2012)Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises

Services / TransactionWeight % Responsible

Person(Designation)

S.No.Email

Mobile(Phone No.) Process

AmountModeCategoryDocumentRequired

Sh. P. SarkarNil N/AApproval of proposal under MSE-CDP 5 psarkar@dcmsme.

gov.in9868135798 Hard intervention viz.

Common Facility Centres.N/A1

(23062694)

N/AProposal fromStakeholders.

N/APreparation of DiagonisticStudy Report (DSR)

N/AApplication fromStakeholder withcopy of approvedDSR

N/AN/A

N/AApplication fromStakeholder withDPR, proof ofcommitmentregarding requiredfinancialcontribution,availability of land,commitment ofState Governmentconcerned etc. asper the SchemeGuidelines availableat o/o

N/AN/A

page : 3 of 36

Person(Designation)

S.No.Email

dcmsme website:http://www.dcmsme.gov.in

N/AN/A N/ASoft intervention in theCluster

(Director)

Shri Angshuman Dey,Diagnostic StudyReport

N/AApproval of new proposals from KVIC andCoir Board for development of traditionalindustries clusters under SFURTI

5 angshuman.dey@nic.in

Examination in theconcerned section

(23062745)

N/ACluster Action Plan N/AN/A

N/AConsent letter fromthe stateGovernment

N/AN/A

page : 4 of 36

Person(Designation)

S.No.Email

(Dy Director)

Sh. D.BaidyaApplication dulyrecommended bythe banksanctioning thelinked loan frotechnologyupgradation as perthe SchemeGuidelinesabailable at o/odcmsme website:www.dcmsme.gov.in

N/ACredit Linked Capital Subsidy for technologyupgradation of micro and small enterprises inselect sub-sectors / products approved underthe Credit Linked Capital SubsidyScheme(CLCSS)

5 9968012595 Examination of therequest by the concernedDivision, obtainingadministrative andfinancial approval by theCompetent Authority,Sanction and release offunds.

(23061198)

(Director)

Shri Angshuman Dey,Prescribed formatand documentationoutlined in thescheme, Check-list

N/AApproval of proposals from KVIC and MGIRIfor participation in international exhibitions.

1. Examination in theconcerned section

(23062745)

N/AFile withrecommendation ofAdmn. Wing

N/A2. Concurrence of the IFWing

page : 5 of 36

Person(Designation)

S.No.Email

N/AI F Wing'sconcurrence

N/A3. Approval by theCompetent Authority

N/AApproval of theCompetentAuthority

N/A4. Issue of order N/A

(Deputy Secretary)

Shri V K Wadhwa,Prescribed formatand documentationoutlined in thescheme, Check-list

N/AApproval of proposals from Coir Board forparticipation in international exhibitions.

2 dir.ari@nic.in 1. Examination in theconcerned section

(23062736)

N/AFile withrecommendation ofAdmn. Wing

N/A2. Concurrence of the IFWing

N/AI F Wing'sconcurrence

N/A3. Approval by theCompetent Authority

page : 6 of 36

Person(Designation)

S.No.Email

N/AApproval of theCompetentAuthority

N/A4. Issue of Order N/A

(Joint Director)

Sh. Jithesh JohnPrescribedapplication form

N/AApproval of proposal under Internationalcooperation scheme

1 jithesh@nic.in 1. Examination in thesection

(23063198)

N/AN/A N/A2. Approval of proposal bythe screening Committee

N/AN/A N/A3. Approval by Secretary(MSME)

(Deputy Secretary)

Sh. U. ViswanadhamProof of clear title ofland in the name ofapplicantorganisation

N/AApproval of Proposals received from StateGovernments / Others seeking financialassistance on matching basis for strengtheningthe training infrastructure of the existing /newEDIs under the scheme “Assistance toTraining Institutions”.

1 u.viswanadham@nic.in

1.Examination ofproposals in the section P-II

(23063142)

page : 7 of 36

Person(Designation)

S.No.Email

N/AProject cost/ costestimates dulyvetted byGovernmentOrganisation/authorised agency

N/AN/A

N/ACommitment ofapplicablecontribution by theapplicantorganisation.

N/AN/A

N/AClearrecommendation ofthe State /UTGovernmentregarding theamount of centralassistance afterexamining thepurpose, financialestimates for theproposals.

N/AN/A

page : 8 of 36

Person(Designation)

S.No.Email

N/ABuilding plan dulyapproved by theLocalBody/AuthorisedAgency

N/AN/A

N/AN/A N/A2. Placing the proposalBefore ScreeningCommittee for itsrecommendation

N/AN/A N/A3. Approval by theSecretary (MSME) of therecommendation ofScreening Committee

page : 9 of 36

Person(Designation)

S.No.Email

(Deputy Secretary)

Sh. U. ViswanadhamProposals withcomplete details ofthe trainingprogrammesincluding venue,duration, type ofprogramme,content.

N/AApproval of proposal of Training Programmesunder the scheme “Assistance to TrainingInstitutions”.

1. Examination ofproposals in the SectionP-II

(23063142)

N/AExamination andclearrecommendation ofthe ApexOrganisation

N/AN/A

N/AData entry of theprogrammes byApex Organisationsin the softwa

N/AN/A

N/AUC for earliergrants.

N/AN/A

page : 10 of 36

Person(Designation)

S.No.Email

N/AN/A N/A2. Placing the proposalBefore ScreeningCommittee for itsrecommendation.

N/AN/A N/A3. Approval by theSecretary (MSME) of therecommendation of theScreening Committee

N/AN/A N/A4. Online approval ofapproved programmesConvey administrativeapproval.

(Addl. EconomicAdvisor)

Shri Anupam MishraProposals in theprescribed formatwith summary of thebussiness proposalfrom Incubatees asper SchemeGuidelines availableat o/o dcmsmewebsite:www.dcmsme.gov.in

N/AApproval of proposals to Host Institutions asBusiness Incubators( BIs) and incubateesunder BIs for support of innovative businessideas which could be commercialize in a year.

1 anupammishraoffice@gmail.com

8527859835 Examination of theproposal by the concernedDivision. Obtainingadministrative andfinancial approvals of theCompetent Authority.Sanction and release offunds

(23062230)

page : 11 of 36

Person(Designation)

S.No.Email

Sh. Abhay BakreApplication in theprescribed formatalongwithdocumentation asper SchemeGuidelines availableat o/o dcmsmewebsite:www.dcmsme.gov.in

N/AApproval of proposals under NMCP schemes(Design Clinic, Lean Manufacturing, TEQUP,QMS/QTT, ICT)

10 abhaybakre@dcmsme.gov.in

(23061091)

(Deputy Secretary)

Sh. U. ViswanadhamRecommendation ofDirector/CommissionerIndustriesconcerned Stateand Apexorganisation

N/AEmpanelment of Udyami Mitra 1 u.viswanadham@nic.in

1. Examination ofproposals in RGUMY Cell

(23063142)

N/AFulfilment of theeligibility criterianas per schemeguidelines availableonwww.msme.gov.in& rgumy.nic.

N/AN/A

page : 12 of 36

Person(Designation)

S.No.Email

N/AN/A N/A2. Placing the proposalBefore ScreeningCommittee for itsrecommendation.

N/AN/A N/A3. Approval by theSecretary (MSME) of therecommendation of theScreening Committee

(Director)

Sh. S.K.SharmaProposal fromMSMEDIs as perguidelines of thescheme available ato/o dcmsmewebsite:www.dcmsme.gov.in

N/AApproval of proposals received from MSME-DIs for organising sensitization Workshops onWTO

2 sksharmawto@dcmsme.gov.in

(23062237)

page : 13 of 36

Person(Designation)

S.No.Email

Shri Pankaj GargApplication in theprescribed formatalongwithdocumentation asper SchemeGuidelines availableat o/o dcmsmewebsite:www.dcmsme.gov.in

N/AApproval of proposals under IPR (NMCPscheme)

1 pankaj.garg@nic.in

9868433515 Release of funds to theImplementing Agency

(23061726)

(Dy Dir)

Sh N.K.VermaApplication in theprescribed formatalongwithdocumentation asper SchemeGuidelines availableat o/o dcmsmewebsite:www.dcmsme.gov.in

N/AReimbursement of fee for registration of BarCode

2 madivision22@gmail.com

9810275240 Sanction of funds to theapplicant Enterprise.

(23063800)

(Deputy Secretary)

Sh. U. ViswanadhamProof ofContribution ofApplicantOrganisation

N/ATimely release of Funds for strengthening thetraining infrastructure of the existing /new EDIsunder the scheme “Assistance to TrainingInstitutions”.

1. Examination in thesection P-II as per termsand conditions of approvalconveyed.

(23063142)

page : 14 of 36

Person(Designation)

S.No.Email

N/AProof of opening ofsingle bank accountfor depositingapplicantcontribution & Govt.assistance.

N/AN/A

N/AN/A N/A2. Approval of JS (SME) N/A

N/AN/A N/A3. Concurrence to theproposals by InternalFinance Wing

N/AN/A N/A4. Approval by theSecretary (MSME)

page : 15 of 36

Person(Designation)

S.No.Email

N/APre-stampedReceipt from theGrantee institution

N/A5. Issue of sanction letter,preparation of Bills andsubmission to PAO

N/AUndertaking N/AN/A

N/ABond in case ofprivateorganisations

N/AN/A

N/AProof ofRegistration underCGA

N/AN/A

N/AN/A N/A6. Pay order by PAO withapproval of CCA, drawalof cheque and RTGStransfer to account ofGrantee institution

page : 16 of 36

Person(Designation)

S.No.Email

(Deputy Secretary)

Sh. U. ViswanadhamCertificate ofUtilization (UC) offunds releasedearlier as per GFRForm No 19A

N/ATimely release of grant – in – aid forconducting training programmes

1. Examination in thesection P-II as per termsand conditions of approvalconveyed.

(23063142)

N/ACommitment byApex Organisationsof trainingprogrammes to becompleted in thefinancial year.

N/AN/A

N/AN/A N/A2. Approval of JS (SME) N/A

N/AN/A N/A3. Concurrence to theproposals by InternalFinance Wing

page : 17 of 36

Person(Designation)

S.No.Email

N/AN/A N/A4. Approval by theSecretary (MSME)

N/A5. Issue of sanction letter,preparation of Bills andsubmission to PAO

N/AUndertaking N/AN/A

N/ABond in case ofprivateorganisations

N/AN/A

N/AProof ofRegistration underCGA

N/AN/A

page : 18 of 36

Person(Designation)

S.No.Email

N/AN/A N/A6. Pay order by PAO withapproval of CCA, drawalof cheque and RTGStransfer to account ofGrantee institution

(Director)

Shri Angshuman Dey,Certificate ofUtilization (UC) offunds releasedearlier as per GFRForm No 19A

N/ARelease of funds to KVIC and MGIRI underdifferent schemes

1. Examination ofproposals in theconcerned section

(23062745)

N/AProgress Reportshowing physicaland financialachievement inclear terms,adequatelyexplaining shortfallif any and how willthe shortfall bemade up.

N/AN/A

page : 19 of 36

Person(Designation)

S.No.Email

N/AAction Plan (withtimeline) for theproposed utilizationof the funds sought

N/AN/A

N/ARecommendation ofthe AdmnistrativeMinistry on file.

N/A2. Concurrence to theproposals by InternalFinance Wing

N/AConcurrence of IFWing on file.

N/A3. Approval by theSecretary (MSME)

N/A4. Issue of sanction letter,raising of Bills andsubmission to PAO

N/ABills from theD.D.O.

N/A5. Pay order by PAO withapproval of CCA, drawalof cheque and RTGStransfer to account ofGrantee institution

page : 20 of 36

Person(Designation)

S.No.Email

(Deputy Secretary)

Shri V K Wadhwa,Certificate ofUtilization (UC) offunds releasedearlier as per GFRForm No 19A

N/ARelease of funds to Coir Board under differentschemes

10 dir.ari@nic.in 1. Examination ofproposals in theconcerned section

(23062736)

N/AProgress Reportshowing physicaland financialachievement inclear terms,adequatelyexplaining shortfallif any and how willthe shortfall bemade up.

N/AN/A

N/AAction Plan (withtimeline) for theproposed utilizationof the funds sought

N/AN/A

page : 21 of 36

Person(Designation)

S.No.Email

N/ARecommendation ofthe AdmnistrativeMinistry on file.

N/A2. Concurrence to theproposals by InternalFinance Wing

N/AConcurrence of IFWing on file.

N/A3. Approval by theSecretary (MSME)

N/A4. Issue of sanction letter,raising of Bills andsubmission to PAO

N/ABills from theD.D.O.

N/A5. Pay order by PAO withapproval of CCA, drawalof cheque and RTGStransfer to account ofGrantee institution

Sh. Anupam MishraRequest fromCGTMSE withconfirmation fromSIDBI about releaseof their propotionateshare to the

N/ARelease of funds to Credit Guarantee FundTrust for Micro, Small Enterprises (CGTMSE)

8527859835 Release of GovernmentContribution to the CorpusFund.

(23062230)

page : 22 of 36

Person(Designation)

S.No.Email

Corpus as perScheme Guidelinesavailable at o/odcmsme website:www.dcmsme.gov.in

(Director)

Sh. R.K.RaiProposal in theprescribed formaton items as perapproved actionplan as per theScheme Guidelinesavailable at o/odcmsme website:www.dcmsme.gov.in

N/ARelease of funds (Grant-in-Aid) by O/oDC(MSME) to MSME-Tool Rooms/TechnologyDevelopment Centres

5 k.rai@nic.in 9818117168 Release of funds to theautonomous bodyconcerned with theapproval of CompetentAuthority.

(23062561)

Sh. Anupam MishraApplication in theprescribed formatas per SchemeGuidelines availableat o/o dcmsmewebsite:www.dcmsme.gov.in

N/ARelease of fund to SIDBI towards PortfolioRisk Fund under Micro Finance Programme

8527859835 Release of funds to SIDBI. N/A21

(23062230)

page : 23 of 36

Person(Designation)

S.No.Email

(Joint Director)

Sh. Jithesh JohnProposal andrelevent documents

N/ARelease of funds under marketting assistancescheme to implementing agency i.e. NationalSmall Industries Corporation (NSIC), a PSU ofGoI

1 jithesh@nic.in 1. Examination of proposalrecived from NSIC in thesection

(23063198)

N/AN/A N/A2. Examination andconcurrence of Integratedfinance wing(IFW) of theministry

N/AN/A N/A3. Issue of sanction orderand release of funds

(Joint Director)

Sh. Jithesh JohnProposal andrelevent documents

N/ARelease of funds under performance andcredit rating scheme to implementing agencyi.e. National Small Industries Corporation(NSIC), a PSU of GoI

1 jithesh@nic.in Examination of proposalrecived from NSIC in thesection

(23063198)

(Director)

Shri Angshuman Dey,Relevantdocuments

N/AProviding policy support and guidance to KVICand MGIRI as and when required

Examination in theconcerned section

(23062745)

page : 24 of 36

Person(Designation)

S.No.Email

(Deputy Secretary)

Shri V K Wadhwa,Relevantdocuments

N/AProviding policy support and guidance to CoirBoard as and when required

3 dir.ari@nic.in Examination in theconcerned section

(23062736)

(EA, Dy Secy,Director)

Shri M.P. Singh, ShriP.P. Murlidharan,Shri.Angshuman Dey,

Upscalationprotocol as per thenature of thecomplaint.

N/APrompt Grievance Redressal 10 singhmps@gmail.com;ds.sme@nic.in;angshumandey@nic.in

Grievance relating to thejurisdiction of the Ministry,O/o DC (MSME) can besubmitted bothelectronically (viahttp://pgportal.gov.in) orby making call to UdyamiHelpline 1800-180-6763 orin writing via registeredpost

(23061277)

page : 25 of 36

Service Standards

Services / Transaction Weight Success Indicators Unit Service Weight Data SourceStandar

S. No.

Maximum time taken from thedate of receipt of the fullycompleted proposal in allrespects

Ministry RecordsApproval of proposal under MSE-CDP 5.0 55 Days 5.001

Ministry RecordsApproval of new proposals from KVICand Coir Board for development oftraditional industries clusters underSFURTI

5.0 55 Days 5.002

Ministry RecordsCredit Linked Capital Subsidy fortechnology upgradation of micro andsmall enterprises in select sub-sectors /products approved under the CreditLinked Capital SubsidyScheme(CLCSS)

5.0 30 Days 5.003

Ministry RecordsApproval of proposals from KVIC andMGIRI for participation in internationalexhibitions.

2.0 55 Days 2.004

Ministry RecordsApproval of proposals from Coir Boardfor participation in internationalexhibitions.

2.0 55 Days 2.005

Ministry RecordsApproval of proposal under Internationalcooperation scheme

1.0 75 Days 1.006

Ministry RecordsApproval of Proposals received fromState Governments / Others seekingfinancial assistance on matching basisfor strengthening the traininginfrastructure of the existing /new EDIsunder the scheme “Assistance toTraining Institutions”.

1.0 55 Days 1.007

page : 26 of 36

Service Standards

S. No.

Ministry RecordsApproval of proposal of TrainingProgrammes under the scheme“Assistance to Training Institutions”.

2.0 55 Days 2.008

Ministry RecordApproval of proposals to HostInstitutions as Business Incubators( BIs)and incubatees under BIs for support ofinnovative business ideas which couldbe commercialize in a year.

1.0 55 Days 1.009

Ministry RecordsApproval of proposals under NMCPschemes (Design Clinic, LeanManufacturing, TEQUP, QMS/QTT,ICT)

10.0 32 Days 10.0010

Ministry RecordsEmpanelment of Udyami Mitra 1.0 75 Days 1.0011

Ministry RecordsApproval of proposals received fromMSME-DIs for organising sensitizationWorkshops on WTO

2.0 30 Days 2.0012

Ministry RecordsApproval of proposals under IPR(NMCP scheme)

1.0 30 Days 1.0013

Ministry RecordsReimbursement of fee for registration ofBar Code

2.0 30 Days 2.0014

page : 27 of 36

Service Standards

S. No.

Ministry RecordsTimely release of Funds forstrengthening the training infrastructureof the existing /new EDIs under thescheme “Assistance to TrainingInstitutions”.

1.0 35 Days 1.0015

Ministry RecordsTimely release of grant – in – aid forconducting training programmes

2.0 35 Days 2.0016

Ministry RecordsRelease of funds to KVIC and MGIRIunder different schemes

19.0 55 Days 19.0017

Ministry RecordsRelease of funds to Coir Board underdifferent schemes

10.0 55 Days 10.0018

Ministry RecordsRelease of funds to Credit GuaranteeFund Trust for Micro, Small Enterprises(CGTMSE)

5.0 30 Days 5.0019

Ministry RecordsRelease of funds (Grant-in-Aid) by O/oDC(MSME) to MSME-ToolRooms/Technology DevelopmentCentres

5.0 55 Days 5.0020

Ministry RecordsRelease of fund to SIDBI towardsPortfolio Risk Fund under Micro FinanceProgramme

1.0 30 Days 1.0021

Maximum time taken from thedate of receipt of the fullycompleted

Ministry RecordsRelease of funds under markettingassistance scheme to implementingagency i.e.

1.0 16 days 1.0022

page : 28 of 36

Service Standards

S. No.

proposal in all respectsNational Small Industries Corporation(NSIC), a PSU of GoI

Ministry RecordsRelease of funds under performanceand credit rating scheme toimplementing agency i.e. National SmallIndustries Corporation (NSIC), a PSU ofGoI

1.0 25 Days 1.0023

Ministry RecordsProviding policy support and guidanceto KVIC and MGIRI as and whenrequired

2.0 55 Days 2.0024

Ministry RecordsProviding policy support and guidanceto Coir Board as and when required

3.0 35 Days 3.0025

Average time taken to enter thegrievance in CPGRAM i.e.http://pgportal.gov.in) receivedthrough Udyami Helpline 1800-180-6763 or in writing viaregistered post.

CPGRAMS & Ministry’s RecordsPrompt Grievance Redressal 10.0 20 Days 1.0026

Average time taken to sendcommunication for additionalinformation

CPGRAMS & Ministry’s Records35 Days 1.00

Average time taken forgrievance settlement

CPGRAMS & Ministry’s Records75 Days 8.00

page : 29 of 36

Grievance Redress

Website url to lodge http://pgportal.gov.in/

Name of the Public Grievance Officer Helpline EmailS.No. Mobile

singhmps@gmail.com23061277O.o DC (MSME):Shri M.P. Singh Economic Adviser

angshuman.dey@nic.in23062745ARI: Shri. Angshuman Dey, Director2

ds.sme@nic.in23061431SME: Shri P.P.Murlidharan Dy Secy

page : 30 of 36

List of Stakeholders/Clients

Citizen's / Client's Charter for Ministry of Micro, Small and Medium Enterprises (2011-2012)

Stakeholders / ClientsS.

State Governments1

MSME Associations2

Micro, Small and Medium Enterprises3

National Small Industries Corporation Ltd (NSIC)4

Khadi and Village Industries Commission (KVIC)5

Coir Board6

National Level Entrepreneurship Development Institutes (EDIs) e.g. National Instituite for Entrepreneurship and Small Business Development (NIESBUD)-NOIDA, NationalInstitutefor Micro, Small and Medium entreprises (Ni-MSME)-Hyderabad, Indian Institute of Entrepreneurship (IIE)-Guwahati,

Mahatma Gandhi Institute of Rural Industrilisation (MGIRI)8

State level EDIs9

Training Institutions10

MSME Tools Rooms11

MSME-DIs (Development Institutes)12

Small Industries Development Bank of India (SIDBI)13

National Bank for Agriculture and Rural Development14

Public Sector Banks15

The Tamil Nadu Induatrial Investment Corporation Ltd., Chennai.16

page : 31 of 36

List of Stakeholders/Clients

Stakeholders / ClientsS.

State Industiral Development Corporations17

State Industrial Infrastructure Development Corporations18

Credit Guarantee Fund Trust for Micro and Small Enterprises (CGTMSE)19

Citizens20

page : 32 of 36

Responsibility Centers and Subordinate Organizations

Responsibility Centers and SubordinateOrgnizations

Landline Number EmailS. Mobile Number Address

info@nsic.co.in011-26926275, 26910910National Small Industries Corporation Ltd1 Okhla Industrial Estate, Phase-III, New Delhi.

dit@kvic.gov.in022-26714320-25Khadi and Village Industries Commission, (KVIC),2 “Gramodaya”“3, Irla Road, VileParle (West), Mumbai -400056, Maharashtra.

info.niesbud@nic.in0120-2403051-54National Institute for Entrepreneurship and SmallBusiness Development (NIESBUD),

3 A-23-24, Sector-62,Institutional Area, Phase-II,NOIDA-201301.

registrar@nimsme.org040-23608544-46National Institute for Micro, Small and MediumEnterprises (NI-MSME),

4 Yousuf Gauda, Hyderabad –500 045.

iieindia1@bsnl.in0361-2302646, 2300994,2300123

Indian Institute of Entrepreneurship (IIE),5 37, NH Bypass, Lalmati,Basistha Chariali, Guwahati –781 029, Assam.

coirboard@vsnl.com0484-2351807, 2351788Coir Board6 “Coir House”, M.G. Road,Ernakulam, Kochi-682016,Kerala

director.mgiri@gmail.com07152-253512Mahatama Gandhi Institute of Rural Industrialisation7 Maganwadi, Warda-442001,Maharashtra

gm@igtr-aur.org0240 2486832, 2482593,2470541

MSME-Tool Room, (Indo German Tool Room)8 P-31, MIDC, Chikalthana Indl.Area, Aurangabad 431 006

gm@igtrahd.com079 25840966, 25841963MSME-Tool Room, (Indo German Tool Room).9 Plot-5003, Phase-IV, GIDCVatva, Mehmedabad Road,Ahmedabad 382 445 (Gujarat).

indigtr@sancharnet.in0731 4210700/03/044210701

MSME-Tool Room, (Indo German Tool Room),10 Plot No.291/B -302/A, Sector-E, Sanwer Road,

page : 33 of 36

Industrial Area, Indore 452 003(MP).

info@ctrludhiana.com0161 2670057, 2670058,2670059, 2676166

MSME-Tool Room (Central Tool Room),11 A-5, Focal Point,Ludhiana 141010 (Punjab).

cttckolkata@vsnl.com033 25771492, 25771068MSME-Tool Room(Central Tool Room & Training Centre)

12 Bonhooghly Indl. Area, Kolkata700 108 (W.B.).

cttc@satyam.net.in0674 2742100, 2743349,3011700

MSME-Tool Room, (Central Tool Room & TrainingCentre),

13 B-36, Chandaka Indl. Area,P.O. Patia, Bhubaneswar 751024 (Orissa).

reach@idtrjamshedpur.com0657 2201261/62, 2200507MSME-Tool Room(Indo Danish Tool Room)

14 M-4 (Part) Phase-VI, TataKandra Road, Gamharia,Jamshedpur 832 108(Jharkhand).

trtc_ghy@rediffmail.com0361 2655542MSME-Tool Room(Tool Room & Training Centre)

15 Amingaon Industrial Area,North Guwahati Road,Amingaon, Guwahati 781 031

institute_jld@dataone.com0181 2290226, 2290225,2290196

MSME-Tool Room, (Central Institute of Hand Tools),16 G.T. Road, Bye Pass,Jalandhar-144008 (Punjab).

idemi@vsnl.net022 24050301/2/3/4MSME-Technology Development Centre (Institute forDesign of Electrical Measuring Instruments),

17 S.T. Tope Marg, ChunabhattiSion,P.O. Mumbai-400022.

pd_estc@sancharnet.in05947 251201, 251530,255951

MSME-Technology Development Centre (ElectronicsService & Training Centre)

18 Kaniya, Ramnagar, Dist.Nainital-244715, Uttarakhand.

page : 34 of 36

info@ppdcmeerut.com0121 2511779MSME-Technology Development Centre, (Process cumProduct Development Centre)

19 Sports Goods Complex, DelhiRoad, Meerut-250002 (U.P.).

ppdc@sancharnet.in0562 2344006, 2344673MSME-Technology Development Centre, (Process andProduct Development Centre)

20 Foundry Nagar, Agra-282006(U.P.).

cfti@vsnl.net044 22501529MSME-Technology Development Centre, (CentralFootwear Training Institute ),

21 65/1, G.S.T. Road, Guindy,Chennai-600032

info@cftiagra.org.in0562 2642005, 2642004MSME-Technology Development Centre, (CentralFootwear Training Institute),

22 C – 41& 42, Site ‘C’, Sikandra,Industrial Area, Agra-282007(U.P.).

ffdcknj@sancharnet.in05694 234465, 234791MSME-Technology Development Centre. (Fragrance &Flavour Development Centre),

23 Industrial Estate, GT Road,P.O. Makrand Nagar, Kannauj,-209726 (U.P.).

cdgifzbd@sancharnet.in05612 232293MSME-Technology Development Centre, (Centre forDevelopment of Glass Industry),

24 A-1/1, Industrial Area, JalesarRoad, P.O. Muiddinpur,Firozabad-283203 (U.P.).

hyd1_citdhyd@sancharnet.in040 23774536, 23772748MSME-Tool Room (Central Institute of Tool Design)25 A-1 to A-8 APIE, Balanagar,Hyderabad 500 037 (A.P.)

page : 35 of 36

Indicative Expectations from Service

Citizen's / Client's Charter for Ministry of Micro, Small and MediumEnterprises

(2011-2012)

Indicative Expectations from Service RecipientsS.

Receipt of application/ proposal complete in all respects as per respective scheme guidelines available on web-site of Ministry i.e. www.msme.gov.in.1

Proper utilisation of central financial assistance released.2

As per the Terms & Reference stated in the respective Scheme Guidelines.3

To check the Ministry of MSME website regularly for updates.4

page : 36 of 36

MSME Citizen Clients Charter

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