Moving From Expectations to

Performance Standards

Human CapitalSupport Performance Team

Garri Brown

Director

Holly ChauvinSpecialist

Candice Frazier

Specialist

Marianne Trahant

Specialist

Learning Objectives

• Support Employee Evaluations– Process Overview

• Coaching to higher performance– GROW Model

• On-line tools– Conference forms

What is Different this Year?

• Evaluation of direct reports– Observations– Holding employees accountable for performance– New Performance Management System for

Support Employees

Non-Instructional Employees

Non-Instructional Employees DO Impact Student Achievement

The Process

Goal Setting

Mid-Year Review

Year End Review

December

March

May

Evaluation Training for Principals

November 27th, 2012

Employee Goals

School Goals

JPPSS Goals

Delivering Students a World-Class Education

Student Achievement

Coaching to Higher Performance

Provide Effective Feedback Using the GROW Model

Has This Ever Happened to You?

Joe has been the Assistant Custodian at your school for seven years. He has come to you, expressing his interest in becoming the Custodian, when the current one retires

at the end of the school year.Even though he has never been formally

evaluated, you have been satisfied with his work thus far.

•Agree on topic for discussion•Set long-term aim if appropriate

•Offer specific examples of feedback•Avoid irrelevant history

•Cover full-range of options•Offer suggestions carefully•Ensure choices are made

•Commit to action•Define timing•Agree on support

Way Forward

Employee

TheGROWModel

• Establish the Goal:– Define and agree on the goal or outcome to be

achieved– Guide your employee to ensure the goal is specific,

measureable, and realistic

“Who, what, when, and how often?”“What is the effect or result of that?”

Set Your Goal

• Ask your employee to describe their current reality:– As employee begins to tell current circumstances,

the solutions may emerge

“How will you know that you achieved that goal?”“How will you know the problem is solved?”

Examine Current Reality

• Generate as many good options as possible– Offer your own solutions, but let your employee

generate as many of his/her own ideas FIRST!

“What could be your first step?”“What if this or that barrier were removed?”“What are the benefits or drawbacks of each option?”

Explore the Options

• Time to Commit!– Help employee to commit to a specific action– Specific action commitment helps employee establish

motivation and will

“What actions are you committed to taking to accomplish this?”

“What is the timeline for these actions?”“How can I support you?

Establish the Way Forward

The GROW Model

Additional Resources

Online Tools

JPPSS Conference Form

Wrap Up

• Support Employee Evaluations– Process Overview

• Coaching to higher performance– GROW Model

• On-line tools– Conference forms

Delivering Students a World-Class Education

Employee Goals

School Goals

JPPSS Goals

Student Achievement