Post on 10-May-2015
More than Just Your Website or Social Media:// You Need a Digital Strategy
Friday, August 5 - 2011by Ramsey Mohsen of Digital Evolution Group@rm | www.ramseymohsen.com
what I’m going to talk about
• Give an overview on industry trends and a holistic view of the digital space.
• Help you understand what you should be focusing on and what efforts can help your business.
• Provide you with specific, actionable tips and techniques, that you can do now.
Digital Evolution Group, www.digitalev.com
Ramsey Mohsen // About Me
• Social Media Practice Lead at Digital Evolution Group
• Prolific video blogger, one of the first life-casters on justin.tv, over 1.5+ million views on YouTube, globally featured video on YouTube home page for over 3 days
• Named one of Ingrams “twenty in their twenties”
community.timberland.com
blog.hallmark.com
burnsmcd.com
facebook.com/Hallmark
58% check email first.• …people start their day by checking their email.
- eMarketer, July 2010
YouTube is #2• YouTube is now the second most used search engine in the
world.
- Comscore 2010 report
700+ Million…global users on Facebook.www.facebook.com/press
50% log on dailyOf the active users, 50% log on to Facebook every day.www.facebook.com/press
One-Third• The proportion of women who check Facebook when they
first wake up – even before going to the bathroom.
- Oxygen Media and Lightspeed Research
photo credit: mashable.com
27 Million• The average number of Tweets sent per day.
three key trends:
• individuals are prized and have come to expect individual treatment
• individuals trust other individuals similar to them more than they trust institutions
• individuals are empowered to influence and communicate with much more velocity
significant increase in the number of channels:
is social media the answer?
No. Social Media isn’t replacing anything.
• It’s 1 part of the spectrum of digital communication.• It should be “with” not “instead of”.• Can extend and facilitate and …but it does not replace.
All the digital channels should support each other.
•Website
•Google Search
•YouTube
•Blogs
You need to have a digital strategy.
“ your website isn’t adestination. get overyourself. ”
“One-fifth of respondents claimed their website was only ‘basic’ and not it’s core of marketing activity.”
- Web Analytics Association
The burden of Facebook and Twitter vs. your website.
Set it and let it go to work for you.Try. Learn. Optimize.
All roads lead back toyour website.
Your audience comes to the website to “do”.
Your website isn’t good enough.• It’s not a destination.• A website is 1 component of a larger online strategy.• You must have “outposts” for discovery.• All roads should lead back to your website(s).
how can you make it easier for your customers to find you?
What does Google say about you?
• Consider retargeting or interest based Adsense advertising.
opinions on search in the B2B buy cycle
• 7 out of 10 buyers say that they start their buying process at vendor sites, not Google
- Source: DemandGen Report (http://ow.ly/1d82N)
vs.
• 93% of B2B buyers use search to begin the buying process
- Source: Marketo (http://bit.ly/9O6pix)
Smartphones killed the phonebook. What should you do?
- eMarketer, January 2011
20% browse the internet on their phone once a day or more.
Google keyword ADs and “click to call”.
Google keyword ADs and “click to call”.
how to get new customers.
Online “Technical Documentation” is the new sales.
“Some offline marketing or advertising message might have gotten our attention. We want to check up. We want to verify. We want detail. We want facts. Particularly for technical, complex products, we want to know what happens AFTER we buy this thing.”
- Gerry McGovern
YouTube
• Within the description of each video on YouTubeplace links back toyour website for moredetails.
• Use tags.
• YouTube =authoritative link-back
YouTube
• Research shows “how to” instructional videos perform well.
• If you feature or highlight a video on your website, provide additional information not in the video.– “For more information…”– “Behind the scenes”– Teasers, “What’s your favorite part?”– Link them somewhere!
Ratings and Reviews
Blogging case study: “Indium”
• Engineers who blog
• Use buyer oriented words
• 6 months of blogging
resulted in a 600%
Increase in lead-gen.
“Wave Solder Flux Deactivation Temperatures Explained”
“Using Integrated Preforms for Solder Fortification”
hanging onto customers.
getting new business from existing customers.
58% check email first• …people start their day by checking their email.
- eMarketer, July 2010
Social media isn’t taking away from email. And mobile is helping drive it.
- eMarketer, February 2011
42% check email frequently
• Build your database of emails.– Use Vertical Response, Mail Chimp or
Constant Contact.
– Segment by audience, jobs/projects, interests.
Email Tips:
• “Welcome” email features additional services.
• Email customers “their receipt”
• Tips, (e.g. “what to look for emails”) targeted by persona.
Email Tips:
• Send your notices additionally by email.
• “Trackable” by opens and clicks.
Email Tips for “Everest”:
1. Potential client calls the office.
2. Salesman takes the call, qualifies, sets appt.
3. Salesman goes to job, establishes relationship.
4. 2nd or 3rd project visit may follow.
5. Follow-up phone calls.
6. Proposal emailed to client with follow-up call.
What other aspects of the business could benefit from a digital touch point or interaction?
Sales Process workflow (“Everest” cont.)
identify opportunities for a digital experience:“the movie theater example”
enhancing relationships (to drive sales).
“Ambient Intimacy”
Before I call my clients or send them an email, I check their Facebook updates or Twitter feed.
Sign-up for text message alerts on Facebook:
HootSuite.com
just remember…
• You can not solely rely on social media.
• It can extend and facilitate …but it doesn’t replace.
• Storytelling still counts for a lot.
Ramsey Mohsen
www.ramseymohsen.com
mohsenr@digitalev.com
twitter.com/ramseym
Questions?
Answers?