Post on 27-Mar-2015
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Fred Nickolsfred@nickols.us
Copyright Fred Nickols 2010
Contributions & Inducements
Contributions(Put In)
(Get Out)Inducements
Stakeholder Enterprise
Copyright Fred Nickols 2010
Stakeholder Scorecard
Copyright Fred Nickols 2010
Company
Investors/Lenders
Put In Get OutCapital Return/Dividends
Operating Funds Interest
Customers
Put In Get OutIncome Goods
Repeat business Services
Needs & wants Value
Employees
Put In Get OutTime Compensation
Effort Benefits
Ideas Relationships
Results Security
Suppliers
Put In Get OutGoods Income
Services Relationship
Assistance Ongoing business
A Cycle of Recurring Events
Copyright Fred Nickols 2010
Products& Services
Orders &Payments
Orders &Payments
Products& Services
The Problem Solving “Bases”
Copyright Fred Nickols 2010
Importance vs Urgency
Urgency
Importance
High
Low
HighLow
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Three Domains of Performance
Operational Financial
Individual
Copyright Fred Nickols 2010
Performance Pyramid
Profits
Processes
People
Copyright Fred Nickols 2010
Performance Ecosystem
Built inFeedback
SuitableControls
AdequatelySupported
ProperlyDesigned
No NegativeConsequences
AppropriateIncentives
PositiveConsequences
Desire
Skill
Knowledge
Non-ConflictingPriorities
ClearExpectations
GenuineCommitmentto the Goal
Copyright Fred Nickols 2010
Behavior Force Field
Copyright Fred Nickols 2010
Change Issue
Changing Behavior
Driving Forces Restraining Forces
DesiredBehavior
CurrentBehavior
If New Behaviors AddPositive Consequences
If New Behaviors RemoveNegative Consequences
If New Behaviors RemovePositive Consequences
If New Behaviors AddNegative Consequences
Balance of Consequences
PositiveConsequences
(Carrots)
NegativeConsequences
(Sticks)
Copyright Fred Nickols 2010
Planning & Execution
SpecifyIntendedOutcomes
IdentifyRequiredActions
IdentifyRequired
Resources
AssessActual
Outcomes
Carry OutPlannedActions
Obtain& Assign
Resources
Planning Execution
Copyright Fred Nickols 2010
PEST Analysis
Copyright Fred Nickols 2010
YourBusinessPolitical
RegulationsLegislationTax PoliciesEmployment LawAnti-Trust ActivityOSHA
Economic
The EconomyEmploymentInflation RateExchange RatesPersonal IncomeSpending Patterns
Sociological
ValuesIssues/ConcernsNorms/CultureDemographicsEducationMedia Attitudes
Technological
ResearchAdvancesApplicationsBreakthroughsDeploymentDiffusion
SWOT Analysis
Copyright Fred Nickols 2010
Internal
WeaknessesStrengths
External
Opportunities Threats
CompetitivelypricedLargecustomerbaseStrong brandrecognitionSuperbserviceEfficientprocesses
ComplacencyExpiringpatentsLosing skilledemployees
Internationalmarketopening upDomesticmarket israpidlygrowingEmerging,unmetcustomerneeds
Increasingnumber ofnew entrantsTwocompetingproductstaking marketshareIncreasingpricesensitivity
Work & Work Control System
Copyright Fred Nickols 2010