Post on 23-Jun-2020
MONDAY 12TH OCTOBER 2009 TUESDAY 13TH OCTOBER 20099.30 - 10.30 10.40 - 11.40 B 12.10 - 13.10 Lunch 14.40 - 15.40 B 16.00 - 17.00 9.30 - 10.30 B 11.00 - 12.00 Lunch 14.00 - 15.00 B 15.30 - 16.30
The
Rai
ser’s
Edg
e E
dwar
d 1
Wel
com
e an
d in
trodu
ctio
n:
Mar
tin J
ervi
s, V
ice
Pres
iden
t & M
anag
ing
Dire
ctor
Bla
ckba
ud E
urop
e an
d C
harli
e C
umba
a, S
enio
r Vic
e Pr
esid
ent,
Prod
ucts
& S
ervi
ces,
Bla
ckba
ud In
c.K
eyno
te: P
aul W
illiam
son
– H
ead
of T
icke
ting,
Lon
don
2012
Oly
mpi
c &
Para
lym
pic
Gam
es
Segmentation In Seconds
Using Blackbaud Direct Marketing
– Alex RossB
reak
: 11.
40 –
12.
10
Tips for Maintaining A Healthy Database
– Gordon Mitchell
Lunc
h: 1
3.10
to 1
4.00
Plen
ary:
Chu
ck L
ongfi
eld,
Chi
ef S
cien
tist,
Bla
ckba
ud In
c, 1
4.00
– 1
4.30
The Bespoke Raiser’s Edge – Real World
Customisations– David Zeidman,
Zeidman Development
Bre
ak: 1
5.40
- 16
.00
From Cradle To Grave:
The Lifecycle Of A Donor– Alex Ross
Reporting For The Power User: Taking The Mystery Out Of Crystal Reports &
Pivot Reports – Tim Bowden
Bre
ak: 1
0.30
- 11
.00
Building Relationships
With Major Donors– Alex Ross
Plen
ary:
Sha
un S
ulliv
an –
Vic
e P
resi
dent
and
Chi
ef T
echn
olog
y O
ffice
r, B
lack
baud
Inc
Follo
wed
by
Lunc
h
Top Five Most Frequently Asked Questions From
The Raiser’s Edge Support Team– David Mitchell
Bre
ak: 1
5.00
- 15
.30
Taking Queries To The Next Level. The 10 Queries You Must Have!– Ciara Bosworth
The
Rai
ser’s
Edg
e E
dwar
d 2
So Many Reports, So Little Time: An Overview
Of What Reports To Use
– Carolyn McLellan
The Basics & Beyond:
Importing Into The Raiser’s Edge– Ciara Bosworth
The Raiser’s Edge: I Didn’t Know You
Could Do That! – Carolyn McLellan
Forget The Database – It’s
People That Matter– Ivan Wainewright,
IT for Charities
Maximising The Power Of The
Raiser’s Edge For Your Volunteer
Programme– Oliver Davey
The Raiser’s Edge; More Than
Fundraising– Emily Cunningham
Deep Dive Into Blackbaud
NetCommunity™– Robert McAllen
Mail Merging For The Advanced
Raiser’s Edge User– Gordon Mitchell
Mar
ketin
g E
dwar
d 3
Live & Interactive: Your Website In
Focus – Does Your Website Meet Your
Organisational Objectives?
– Raheel Gauba
Creating A Post Crisis Charity
Mindset: Moving Beyond
The Transaction– Steve Bridger,
nfp 2.0
You’ve Got Mail! Now What?
Improving Your Email Communication
– Steve MacLaughlin
Do You Have A Donor Journey?
– Steve Thomas & Keith Collins, Purple Vision
Email Marketing For Fun(draising)
& (Non) Profit!– Margaret Farmakis,
Return Path
Cool Tools – How Technology
Is Changing The Way We Communicate
With Our Supporters– Robert McAllen
Why Direct Mail’s Not Dead
– Reuben Turner, The Good Agency
Live & Interactive: Your Website In
Focus – Does Your Website Meet Your
Organisational Objectives?
– Raheel Gauba
Perf
orm
ance
M
anag
emen
t E
dwar
d 4
Online Metrics Demystified:
Understanding How To Measure
Your Success– Steve MacLaughlin
Your Audience Judges Books By Their
Covers: Make The Best First Impression
& Keep Your Audience Engaged
– Raheel Gauba & John Wells
How Direct Marketers Can Benefit From
Benchmarking– Stephen O’Neill
Stewardship & Recognition
At The University Of Glasgow
– Nikki Cameron, University of Glasgow
Making The Most Of Gift Aid & Vat On
Fundraising Events– Helen Elliott, Sayer Vincent
Launching the Space Shuttle – Practical Advice To Ensure A Smooth Public Launch Of Your
Website– Raheel Gauba
donorCentrics Helps Me Make
Decisions!– Stephen O’Neill & Kevin Morton,
MS Society
Data Is Dull – Never! Proving That Data
Is The Most Crucial And Exciting Part Of Any Campaign
– Melanie Gray, CCR
Fund
rais
ing
Edw
ard
5
The Leadership Triangle For Successful Fundraising– John Kelly,
Brakeley
Dorothy Donor Is Dying: Wake Up To The Baby Boomers, Fundraising From The Mass-Affluent
– Kevin Kibble, Whitewater
Effective Challenge Event Fundraising
– Tailoring The Message To Help Them Help You– Robert McAllen
Finding the Major Donor Within:
Indentifying The High Net Worth
Individuals Hiding In Your Database
– Kerry Rock, Action Planning
Data Hater Or Data Mater– Marco Zhang,
Rux Burton Associates
How To Talk Legacies – And Change
The World. – Stephen George,
NSPCC
Anticipating The Upturn: The
Significance Of Major Gifts For Your Cause
– Chris East, Action Planning
& Peter Doonican, University of the Arts
The Changing Nature Of Online
Fundraising– Steve MacLaughlin
E&OE – Sessions and timing may be subject to change
MONDAY 12TH OCTOBER 2009 TUESDAY 13TH OCTOBER 20099.30 - 10.30 10.40 - 11.40 B 12.10 - 13.10 Lunch 14.40 - 15.40 B 16.00 - 17.00 9.30 - 10.30 B 11.00 - 12.00 Lunch 14.00 - 15.00 B 15.30 - 16.30
Supp
orte
r R
elat
ions
A
lber
t 1
Wel
com
e an
d in
trodu
ctio
n:
Mar
tin J
ervi
s, V
ice
Pres
iden
t & M
anag
ing
Dire
ctor
Bla
ckba
ud E
urop
e an
d C
harli
e C
umba
a, S
enio
r Vic
e Pr
esid
ent,
Prod
ucts
& S
ervi
ces,
Bla
ckba
ud In
c.K
eyno
te: P
aul W
illiam
son
– H
ead
of T
icke
ting,
Lon
don
2012
Oly
mpi
c &
Para
lym
pic
Gam
es
Personalising Your Website:
Practical Advice For Connecting
Online – Sandra Luther
Bre
ak: 1
1.40
– 1
2.10
The Importance of User – Centric
Supporter Management – Dan Martin,
Chameleon Net & Sandra Luther
Lunc
h: 1
3.10
to 1
4.00
Plen
ary:
Chu
ck L
ongfi
eld,
Chi
ef S
cien
tist,
Blac
kbau
d In
c, 1
4.00
– 1
4.30
Now I’ve Got You! The Amazing Power
Of Great Donor Feedback
– Kevin Kibble, Whitewater
Bre
ak: 1
5.40
– 1
6.00
Optimising Results Through Integrated
Marketing– Emily Cunningham
& Sandra Luther
PCI Compliance: What Does it Mean & How Blackbaud Is Enabling You To
Be Compliant– Emily Cunningham
& Karl Vosper
Bre
ak: 1
0.30
– 1
1.00
Money’s Too Tight To Mention:
Can Charities Afford To Ignore Data Protection In A Recession?
– Rosemary Smith, Opt-4
Plen
ary:
Sha
un S
ulliv
an –
Vic
e P
resi
dent
and
Chi
ef T
echn
olog
y O
ffice
r, B
lack
baud
Inc
Follo
wed
by
Lunc
h
Using Blackbaud Solutions To Manage
Relationships In A Grant Making
Programme – Roger Chester,
LionHeart & Oliver Davey
Bre
ak: 1
5.00
– 1
5.30
Beyond the Edge– Victor Heijke,
Flores Customization Services
Art
s &
Cul
ture
A
lber
t 2
10.40 – 11-10
A Taste Of Commercial West-End Operations – Sue Uings,
Delfont Mackintosh
11.10 – 11.40
Insight Into Tate Membership And Sales
Management – Martin Barden, Tate
12.10 – 12.40
Inter-Networking! The Highs & Lows
Of Promoting A New Venue
– Raychel Perks, The Civic, Barnsley
12.40 – 13.10
Diversifying Your Ticketing Business
– Kieran Healey, Blackbaud Case Study: Reading
Council
14.40 – 15.00
Benchmarks & Blackmarks– Chris Palmer,
Audience Northern Ireland
15.00 – 15.20
snoitanoD enilnO– Su Matthewman
& Nick Boaden, West Yorkshire
Playhouse
15.20 – 15.40
Does Your Theatre Encourage Donors? – Mark Dunscombe, Arts & Cultural Sales Manager, Blackbaud
16.00 – 16-30
Data Is For Life, Not Just Your Annual Report– Sarah Ogle,
Liverpool Everyman Playhouse
16.30 – 17.00
Reach For The Stars! A Guide To Developing
Customer Loyalty– Jennie Gentles,
The Drum
Choose From:
9.30 – 10-30
Staff & The Challenges They Bring:
How Do I Make Them All Team
Players Once More?– Eddie Lee
9.30 – 10-30
Get Back To Business:
An Overview Of The Ticketing
Industry In 2009/10– Kieran Healey
Roadmap:
Unveil The New System (Part 1)– Karl Vosper
Roadmap: Unveil The New System (Part 2)
– Karl Vosper
Patron Edge Workshop
– Kieran Healey & Eddie Lee
E&OE – Sessions and timing may be subject to change