Post on 18-Dec-2015
Session outline
• The drivers for change
• The WorkSmart programme
• Workers on the move - the technical solution
The drivers: property
The need for change (1):
• Large number of properties
• High property costs
• Not fit for purpose
The drivers: staff
The need for change (2)
• Inefficient use of property
• Administrative overheads
• Tied to the desk
• Need to improve citizen focus
Flexible working – the solution
The WorkSmart solution:• 4 workstyles applied to all office staff
– Workplace based (50%)– Flexible workplace based (20%)– Mobile - workplace or home-based (20%)– Home based (10%)
• Delivered through 4 integrated workstreams– Buildings– Human Resources– Citizen Focus– Technology
The technology
Technology requirements for mobile workers:
• Security• Remote access to client records• Communication• Ease of use• Acceptance by users and citizens
Solution development
What we did:• Worked through the Microsoft Shared Learning Group• Development of “Proof of Concept” with Microsoft,
Silversands and practitioners• Development of case study and benefit profiles• Use of the Demonstrators by Microsoft for the Exchange,
Vista and Office 2007 launch • Kent CC “picks up the baton”• Implementation of solutions during 2007• Transferable solution – to be extended to other services
(environmental inspectors, school advisers, etc.)
The technology
Solutions included:• Vista• Windows Mobile 5• Microsoft Office Enterprise Edition 2007• Microsoft Exchange Server 2007• Microsoft Office SharePoint Server 2007• Microsoft Office Live Communications Server 2005
Running on:• Tablets• Ultra-compact mobile devices
Benefits for employees
• Opportunity for employee to work in a more flexible manner
• Improved work-life balance• Increased autonomy and self confidence• Less time, money and stress spent
commuting and parking• Focus on output• Increased employee morale• Improved time management
Benefits for the Council
• Cost reduction – through greater utilisation of office space underpinning a 3-year detailed financial model
• Flexibility in the use of resources• Improved employee recruitment and retention• Increased employee productivity • Focus on output and outcomes• Reduced absenteeism
Benefits for citizens and clients
• Improved access to services• Improved customer service• Improved choice of access channels• Increased contact time• Higher visibility• Environmental benefits