Post on 05-Jan-2016
description
MO 260-Seminar ThreeMO 260-Seminar Three
Scheduling & Managing Appointments, Telephone Techniques, Patient Reception & Processing
Slide 2
http://www.youtube.com/watch?v=njcUMcALEwk
AgendaAgendaReview Unit 2Week 3 DeliverablesAppointment SchedulingNew PatientsEstablished PatientsVerbal and Written
CommunicationTelephone Techniques
New Patient vs. Established New Patient vs. Established PatientsPatientsWhat is the major difference?What do we do different?What do we collect from a new
patient? ◦#1-◦#2-◦#3-