Post on 20-May-2015
Mitel - Simply Communicating
The Mitel Story & Roadmap
Ian Bevington - Propositions Marketing
SPONSORED BY
MITEL - WHAT WE DO
IN-OFFICE EXPERIENCE, ANYWHERE, ON ANY DEVICE
Business Communications
Managing Cost
BUSINESS CHALLENGES
ProfitableGrowth
ReduceRisk
Employ theBest People
CustomerExperience
GOVERNMENT
RETAIL
EDUCATION
PROFESSIONAL SERVICES
HEALTHCARE
HOUSING
FINANCIAL SERVICES
HOSPITALITY
MANUFACTURING
TRANSPORT
MEDIA
The CIO Squeeze
CIO SQUEEZE
IT Waterfront continues to
expand
Investment as a proportion of revenue is
falling
Significant communities underserved
by IT
Inversion of IT(Tech Savvy
employees better served at
home)
Bring (or chose) Your Own
Device
Traditional IT model is not sustainable
Utility Applications
Specialist Applications
FITS WITH YOUR IT STRATEGY
IN-OFFICE EXPERIENCE, ANYWHERE, ON ANY DEVICE
IT FRAMEWORKS
THE MITEL PORTFOLIO
MiVoice
Mobile Working“Any location, Any device”
Innovative desktop devices
Reliable easily managed voice platform
500+ voice features
Industry leading call control software
Feature phonesWireless phonesConsolesAudio UnitsVideo UnitsSpecialist devices
Resiliency and redundancy optionsWeb based administrationActive directory integrationRole based templatesNetwork tolerant / managed QoS
iOSAndroidBlackBerryWindows
Hunt groups / Pick up groupsManager / Secretary workingSingle Number IdentityRecorded AnnouncementsVoice MailMusic on HoldRoute selectionHospitalityACD
MiCollab
Video Conferencing
Voice
Application & Desktop Sharing
Instant messaging
For desktops …. tablets…. smartphones ….
Audio, Video & Web Conferencing
Corporate Directory with Presence
LocationConnectivityCalendar
Unified Messaging
Speech Enabled Attendant
MiContact Center
Communicate with customers in a
media of their choice
VoiceEmailWeb chatFaxSocial Media
In the office …. at home …. or mobile
Productivity management
Real time reportingHistorical reportingInteractive QueueScheduling
Structured call handling
Business Process Integration
Compliance
Mass Outbound Notification
Single cloud ready
software stream
Traditional
Public Cloud
Industry Standard Server
Turnkey VMware
Private Cloud
DEPLOYMENT FREEDOMSingle Cloud Ready Software Stream
No Change in end user behavior
Mitel - Simply Communicating
Whats New?
SPONSORED BY
MiVoice – What’s New?
MiVoice Business (MCD Rel 6.0) Jan 2013• Customer design change requests• Management improvements to improve TCO• Simple twinning with mid call features• Location based services• Improvements to centralized voicemail
MiVoice Conference Unit / Video Unit June 2013• Web browser with multimedia support• Bandwidth management improvements• Collaboration + video filmstrip
MiVoice Business (MCD Rel 7.0) Target = Spring 2014• Installation & support improvements • SDS enhancements• Contact Center feature enhancements• Meet-me conferencing
MiCollab – What’s New?
MiCollab Client for Android Jan 2013• Softphone Client• Instant Messaging• Dynamic Presence MiCollab Client for iOS Jan 2013
• Softphone Client• Instant Messaging• Dynamic Presence
MiCollab Client for windows desktop Jan 2013• SIP for video interworking• Teamwork mode• Hotdesk login
MiCollab Client June 2013• Contact Management & Click to Call• Visual Voicemail• RSS feeds• Available FoC with option to upgrade to Instant Messaging & Presence
MiCollab Cloud Services Integration• Google integration June 2013• Office 365 integration September 2013• SFDC Target = Q4 2013
MiCollab Web Portal Client Enhancements June 2013• Supported on any browser / desktop and mobile device• Corporate Directory / Click to Call• Dynamic Status / Advisory Messages• In-call features – transfer / hold / end-call• Instant Messaging• Visual Voicemail
MiCollab – What’s New?
MiCollab Audio, Video & Web Conferencing June 2013• Bi-directional audio via windows client• Listen only via web browser for webcasts• SIP video support for interworking• Identify audio only participants using PIN• Conference lock with announcement
Vidyo Target = Q3 2013• Scalable HD Software based video solution• Large meeting rooms, desktop & mobile devices• Works with MiCollab Client • MiCollab Video Unit (UC360) interworking
MiCollab – What’s New?
MiVoice for Lync June 2013• Mitel client plug in for Microsoft Lync users• Reliable, feature rich telephony• Desktop integration with Microsoft Lync
MiCollab Client for Android / iOS Target = Q4 2013• SIP Video Client
MiContact Center – What’s New?
MiContact Center - Visual Workflow Enhancements • IVR: Outbound call flows (call number, play message, respond)
MiContact Center Desktop Virtualisation (View 5.x)• Virtual agent desktop includes softphone• Supervisor client can run on ‘any’ device
MiVoice Business – Force Transfer on hang up • Post call surveying in conjunction with Virtual Workflow Manager
MiContact Center – Social Media Integration CC SP2.0• Capture information from social media sites about your business• Analyse and prioritize responses• Monitor social media trends
MiContact Center – What’s Coming?
MiContact Center – Unified Multichannel Queue Sept 2013• View all interactions in a single unified visual interface• Support pull & push interactions based on business rules• Reporting & monitoring by media• Client history repository search
MiContact Center –Web Enhancements Sept 2013• New “contact Us” tab, • Secure chat support hosted on mitel server. • Wait times deliver an improved customer experience
MiContact Center – Integration with MiCollab Client Sept 2013• Agent action client to deliver a multimedia agent desktop experience• Handle multiple interactions simultaneously• Agent presence control to join / leave groups• Phone control (answer, hold, hang up etc)
MiContact Center – Email independence Sept 2013• Microsoft Exchange 2007/2010/2013• Office 365 via exchange online• Gmail via Google apps
SUMMARY
Flexible Deployment Choiceswith a Single Software Stream
Simply CommunicatingAnywhere, any device, leverage existing skillsets
Recognized as a Technology LeaderBy Frost & Sullivan, Forrester and other leading analyts
THANK YOUIan Bevington
Propositions Marketing
Ian_bevington@mitel.com
www.twitter.com/bevingtoni
www.mitel.tv
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