Local Edition

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Local Edition

Jabber Deployment Best Practices Keith Swallow #14817

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public

Agenda

•  Intro to Jabber •  Planning a Jabber Deployment •  Jabber Installation •  Things to Remember •  Q&A

Introduction to Jabber

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Cisco Jabber Product Portfolio

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•  All-in-one UC Application •  Presence & IM •  Voice, Video, voice messaging •  Desktop sharing, conferencing

Collaborate  from  Any  Workspace  PC,  Mac,  tablet,  smart  phone  On-­‐premises  and  Cloud  Integra:on  with  Microso<  Office    

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Cisco Jabber - Workflows

Instant  Messaging  /  Group  Chat   Contact  

Search  

Rich  Presence  

User  Management  &  AuthenAcaAon  

Cisco  Jabber  &  

Client  Services    Framework  

Enterprise  Call  Control  

Business  Video  

MediaNet  

Web/Desktop  CollaboraAon  

Visual  Voicemail  

Conferencing  

App  IntegraAon  (MS  Office)  

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Jabber Cloud Solution Architecture WebEx Messenger and UC Compontents

WebEx  Admin  

Jabber  Client  Windows,  Mac,    OSx,  Android,  BB  UC    

Manager  Unity    

ConnecAon  

SIP  (SoPphone)  /  HTTPS  

CTI  (Desk  phone)  /  HTTPS  

IMAP  

TLS/SSL  (XMPP)  

Directory  

HTTPS  Partners,  Customers  

Inter-­‐Domain  FederaAon  

Internet  

XMPP  

IM  Archiving  

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On Premise Architecture

Federated  OrganisaAon  

Federated  OrganisaAon  

Home  Office  

UC  Manager  Call  Control  

UC  Manager  IM  &  Presence  

Unity  ConnecAon  (opAonal)  

WebEx  MeeAngs  Server  

(opAonal)  

Internet  AcAve  Directory  (OpAons)  

Sync  &  authen:ca:on  

 

Jabber  Desktop  (Desk  Phone  mode)  

Jabber  Desktop  (SoP  Phone  Mode)  

Jabber  Desktop  (SoP  Phone  Mode)  

Telepresence  Endpoint  

Telepresence  Room  

Presence  and  IM  services  deployed  used  on  premise  model  

Jabber  Mobile    &  Tablet  

 

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Planning a Jabber Deployment

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Cisco Jabber Deployment

•  Which Architecture are you going to deploy (On Premise/cloud)? •  Check current software versions deployed (OS, Office, UC SW,

etc..) •  Plan your baseline deployment? (Scaling, Servers) •  Confirm where/how users will be created? •  Confirm how users going to be authenticated? •  Decide which contact lookup sources you’re going to use? •  Plan which additional feature you’re going to deploy? (video,

webex, etc..) •  Network bandwidth and policy requirements •  Configure internal/external firewalls based on traffic types

Plan your deployment

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Deployment Planning

•  Existing UC Infrastructure ‒ CUCM/CUCMIM Versions ‒ WebEx Meeting Center / WebEx Meeting Server ‒ Endpoints ‒ Voicemail ‒ Desktop Integration

•  Existing IT Infrastructure ‒ Active Directory

Information in AD

‒ Email Infrastructure ‒ DNS

•  Installation Mechanism

Considerations

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Deployment Considerations

•  Dial Plan •  For contact resolution to work the phone numbers in CUCM and AD must match, if they don't

match use Application Dial Rules, Directory Lookup Rules to bring consistency.

•  CUCM Directory/Authentication •  Active Directory

•  Contact Information in Directory

•  Multi Domain

•  DNS SRV Records •  Service Lookup

•  Contact Search •  Active Directory

•  Picture

•  Internal Firewall/ACL

On Premise

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public

Deployment Considerations

•  Dial Plan •  For contact resolution to work the phone numbers in CUCM and AD must match, if they don't

match use Application Dial Rules, Directory Lookup Rules to bring consistency.

•  CUCM Directory/Authentication •  Active Directory

•  Contact Information in Directory

•  DNS SRV Records •  Service Lookup

•  Contact Search •  Users Not Created in Cloud

•  Picture

•  External/Internal Firewall/ACL

Cloud

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Contact Search Considerations

•  Jabber MUST have a contact source to add contacts, resolve contacts and phone numbers.

•  You need to understand the Contact Source §  What Source are you going to use? Directory Architecture (AD?, Domain?,

Forest) §  Attribute Usage / Mapping (custom attributes) §  Connection Parameters (LDAP / LDAPS, DC / GC,Ports) §  Data completeness / Data quality (Phone Formats?) §  Always recommend Normalise/Globalised numbers §  Some tools, Application dial rules, directory lookup rules, Number masks

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LDAP  based  contact  Source  (On  Prem  Default)  Ac:ve  Directory  by  default  but  can  be  customized  for  other  directory  environments  

HTTP/REST  based  contact  Source  (On  Prem)  Built  into  UC  Manager  8.6(2)+  and  provides  and  alterna:ve  to  LDAP  integra:on  

WebEx  Contact  Source  (cloud)  Default  for  cloud  based    deployments  

MS  Outlook  Contacts  Search  local  contacts  from  Jabber  

Jabber for Windows Contact Source Options

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Identity Example Hybrid Environment One Corporate LDAP

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Corporate  Network   Hosted  Applica:ons  Internet  

Corporate  Directory  

Iden:ty  Provider  

LDAP  SAML  APIs  

DMZ  

WebEx  Messenger  

WebEx  Mee:ngs  

Cisco  Collabora:on  Applica:ons  

Firewall  

Expressway-­‐E  

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Identity Example Hybrid Environment Multiple Corporate LDAP

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Corporate  Network   Hosted  Applica:ons  Internet  

Corporate  Directory  

Iden:ty  Provider  

LDAP  SAML  APIs  

DMZ  

WebEx  Messenger  

WebEx  Mee:ngs  

Cisco  Collabora:on  Applica:ons  

Firewall  

Expressway-­‐E  

Corporate  Directory  

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Photo Configuration •  Jabber provides a number of methods to retrieve contact photos to

support many different customer environments

Option 2: On Prem Default (no config) Active Directory Binary Objects Retrieve binary photo from thumbnailPhoto attribute

Option 1: Cloud Default (no config) WebEx Contact Photos

Option 4: On Prem (XML config) URL Substitution/Macro style http://photo.example.com/staff/%uid%.jpg

Option 3: On Prem PhotoURL Attribute/ Retrieve URL http://photo.example.com/staff/msmith.jpg

Web Server

Web Server

Directory

Active Dir

Note:  Op:on  2  &  3  phase  object  to  detect  binary  object  or  URL  

Photo can be JPG,PNG or BMP

Recommended size

128x128 but jabber can resize

Jabber Installation

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Jabber Installation

• There are no pre-requisites to be installed. •  Internet access is not required for installation. • Administrative rights are required to install, not required to run • There are three methods available to install Jabber:

•  Administrative Options •  Deploy Jabber using AD/Altiris/SCCM etc. using the MSI and specified command line options •  Deploy Jabber AD/Altiris/SCCM etc. using a re-packaged MSI (uses a Transform to embed

information into the MSI) •  User Options

•  Run the Jabber MSI

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Installation Considerations

•  Version Features ‒ Jabber Being Updated Regularly with New Features

Custom Contacts

Service Discovery

‒ Features Between Win/OSX/iOS/Android

•  MS Orca Tool ‒ Edit Transform in MSI

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Things to Remember

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Things to Remember

•  Directory is Important ‒ On Prem ‒ Cloud

•  Authentication ‒ SSO

•  Dial plan •  Service Discovery ‒ User Experience

Q&A