BEHAVIOURAL CHALLENGES IN ADOPTING

LEAN CULTURE

Sunil Mundra

Principal Consultant

• What Is Lean Culture

• Behavioural Challenges

• Recommendations

• Q&A

OUTLINE

WHAT IS LEAN CULTURE

4

LEAN CULTURE DIMENSIONS

5

BEHAVIOURAL CHALLENGES

Treating People As ‘Resources’

BEHAVIOURAL CHALLENGES

BEHAVIOURAL CHALLENGES

Secretive About ‘Big Picture’ View

Intolerance To Failure

BEHAVIOURAL CHALLENGES

Additional Processes for Exceptions

BEHAVIOURAL CHALLENGES

Primary Instinct ofBlaming People

BEHAVIOURAL CHALLENGES

Discomfort with Slack

BEHAVIOURAL CHALLENGES

Taking Customers For Granted

BEHAVIOURAL CHALLENGES

13

Focus on Local Optimization

BEHAVIOURAL CHALLENGES

Importance to Output over Value

BEHAVIOURAL CHALLENGES

Overvaluing Extrinsic Motivators

BEHAVIOURAL CHALLENGES

RECOMMENDATIONS

17

LEAN CULTURE DIMENSIONS

RECOMMENDATIONS

Cultural Enablers

• Lead the Culture Change

• Hire the ‘Right’ People

• Focus on Intrinsic Motivators

• Implement People Friendly Policies

RECOMMENDATIONS

Continuous Improvement

• Make Quality ‘Non Negotiable’

• Encourage Challenging Status Quo

• Encourage Culture of Learning from

Failures

• Create Communities of Practice

RECOMMENDATIONS

Enterprise Alignment

• Build Consensus on Challenges and

Success Criteria

• Celebrate and Evangelize Success

Stories

• Track the Right Metrics

• Practice Systems Thinking

RECOMMENDATIONS

Results

• Continuously Collaborate with

Customers on:

• Prioritization of Value

• Adaptive Planning

• Shorten Feedback Loops

• Focus on minimizing ‘Waiting’ Times

in the process

THANK YOUsunilrm@thoughtworks.com

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@sunil_mundra

QUESTIONS?sunilrm@thoughtworks.com

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@sunil_mundra