© 2005 Avaya Inc. All rights reserved.

Avaya is global leader in convergence and IP telephony – see why as they showcase their

technology at the 2006 FIFA World Cup in Germany. Plus see a sneak preview of the soon to be release One-X Quick edition peer to peer plug and play IP

telephony solution.

Avaya is global leader in convergence and IP telephony – see why as they showcase their

technology at the 2006 FIFA World Cup in Germany. Plus see a sneak preview of the soon to be release One-X Quick edition peer to peer plug and play IP

telephony solution.

© 2005 Avaya Inc. All rights reserved.

Graham Bunting – Distribution Director

28th June 2006

The changing face of communications!The changing face of communications!

3© 2005 Avaya Inc. All rights reserved.

But first….

Who is Avaya?

What am I going to hear about today?

4© 2005 Avaya Inc. All rights reserved.

Avaya Worldwide

We are a leading global provider of business communications applications, systems and services

We are a $5billion company employing over 20,000 people in 90 countries and are supported by over 2,500 partners worldwide

We help businesses achieve superior results by designing, building and managing their communications networks

To date we have shipped over 9 million IP lines

© 2005 Avaya Inc. All rights reserved.

6© 2005 Avaya Inc. All rights reserved.

© 2005 Avaya Inc. All rights reserved.

CommunicationsCommunications

8© 2005 Avaya Inc. All rights reserved.

Where have we come from?

From party-lines and rotary dial phones

Plug board operator positions

Hard wired phones

Operators taking all calls and filtering them to extensions

9© 2005 Avaya Inc. All rights reserved.

Where are we now?

Direct dialling

Automated attendant services

IVR (Interactive Voice response)

Mobiles

10© 2005 Avaya Inc. All rights reserved.

Where are we going?

Work is no longer a place you go to

Ubiquitous access – any device, anywhereanytime

11© 2005 Avaya Inc. All rights reserved.

How has this been made possible?

Technology

Legislation

Economy

Skills pool

Customer demands

Competitive pressures

– Driving service up

– Driving pricing down

– Increasing opportunities/alternatives

12© 2005 Avaya Inc. All rights reserved.

What is VoIP/IP Telephony

http://www1.avaya.com/pc/landing/category.html?cid=avhmht&category=129

Connectionless rather than circuit switched

13© 2005 Avaya Inc. All rights reserved.

Introducing One-X Quick Edition

Planned UK launch – Nov 2006

http://www1.avaya.com/campaign/demo/one-x/index.html

14© 2005 Avaya Inc. All rights reserved.

Case study 1

15© 2005 Avaya Inc. All rights reserved.

Case study 2

© 2005 Avaya Inc. All rights reserved.

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