Mentor ProgramBuilding  the  Driver  Community  one  Fistbump  at  a  Time

Congratulations, Mentor!

You’ve been selected because you:

Are a top driver

Go above + beyond

Exemplify ‘Friend with a Car’

Bring your unique personality to Lyft

Your Mission: Build the driver community

Greet new drivers

Focus on safety

• Be first passenger for new drivers during their Test Drives

• Conduct vehicle inspections

• Screen new drivers

Submit your feedback to us

Be a Lyft community advocate

• Share helpful tips for Lyfting

• Help address FAQs

Earn $35 per Test Drive

✓Passed phone screen with Account Executives

✓Cleared DMV background checks

✓Awaiting your final safety review!

New drivers you greet will have already:

Test Drive: in the app

You are already in driver mode (between rides)

New driver makes request for Mentor by flipping into driver mode

New driver’s name + photo pops up

15 seconds to accept

You become driver’s first passengerMentor:

1. see app switch to Mentor mode

2. notice it resembles a standard passenger screen

3. drive to convenient meeting point

4. this would ideally be a spot for 2 cars to park

5. request pick up from this meeting point

6. click on instructions link in the text message

7. wait for the new driver to arrive

New driver:

1. sees Mentor has agreed to a Test Drive

2. drives to pick you up at your requested location

Click link for mobile checklist

Greet new driver with a fistbump

Remove your ‘stache (so mustache bandits can’t take it!) and leave it in your car

Have the driver park the car for a vehicle inspection

Follow the directions over next three screens

Vehicle inspection

Verify the plates, driver’s license number and car

Inspect car’s exterior

Fill out 19-point DMV checklist

Jump in the car for the interior checks

Test Drive checksChoose a destination 5-10 min away

Start the Test Drive!

Observe if candidate is:

• following rules of the road: speed limits, signs and lights

• courteous to others on the road: drivers, bicyclists, pedestrians etc

• focusing on road while chatting

Can discuss the Lyft community during the ride

Return to your car and end the Lyft

Wrap up

Ask if new driver has any questions

Notify the driver that Lyft will reach out in 1-2 days

Notification will come via email and text

Fistbump goodbye!

Please complete the last section in private since it is about the driver

Final review

Jump back into your car

Complete the driver review

Estimate star rating: internal use only!

Comment on any ‘Fails’

Submit!

Back to Lyfting

Flip back to driver mode in the app

Ready for another new driver or passenger!

Note: you’ll see the normal passenger donation screen state $0. Even if you add money, it won’t pay the new driver or affect anyone’s stats.

Be a Lyft community advocate

Inspire new driver to go above + beyond

Share community stories + experiences

Provide guidance on FAQs

Share pointers for the ‘Perfect Lyft’

✓Rock your mustache on the grille, rain or shine

✓Welcome with a fist bump

✓Keep your phone mounted

✓Invite passengers to sit up front

✓Ask for a preferred route and if none, default to use navigation

✓Read your passenger - their Perfect Lyft may be a quiet one that day

✓Play awesome music

All drivers bring their unique personalities to the Lyft experience Can be as simple as bumpin’ your favorite tunes or as elaborate as making

the back seat a karaoke booth

Divulge the secret sauce: unique drivers!

Offer  your  favo

rite  snacks Style  your  own  props  for  

“Lyftstagrams”  Glow  in  the  dark!

Describe how to meet fellow drivers

Attending Driver Hangouts(e.g. musician showcases, BBQs)

Sharing in the Facebook Driver Lounge

Answering common questions

Remind new drivers questions can be answered by:

Driver FAQ: lyft.com/drive/FAQ

Support@lyft.com

Rockin’ out at Mentor

Metrics of your success:

Your personal driver star rating

Your acceptance rate for Test Drives

- aspire to 100%

Your mentor pass rate

Quality of your new drivers

Get your Mentor on:

7am* to 7pm, 7 days a week

In between your regular ride requests(*Or whenever Lyft opens in your region if after 7am)

Contact us at Mentor@lyft.com