Mentally Healthy Workplaces

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www.ccohs.ca

Mentally Healthy Workplaces: Strategies

for SuccessDonna Hardaker

Specialist, Workplace Mental HealthCanadian Mental Health Association (CMHA)

York Region Branch

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Donna Hardaker – Specialist, Workplace Mental Health

Mentally Healthy WorkplacesMay 7, 2009

Webinar Presentation

Today’s Webinar

What affects our mental health at workrisk factorsprotective factors

What we can do forour organizationsour teamsourselves

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Mental Health Works – what we do

Raise awareness about mental health and mental illness at work

Train managers and other workplace professionals on effective approaches and strategies

Educate employers and employees to create and maintain mentally healthy workplaces

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Businesses report changes

Increased workload 91%Emotional tension is prevalent 64%Increased absences 68%Loss of productivity 61%Changes in duties 72%Adjusted schedules 44%

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Affecting workplace mental health

Decrease risk factors

Increase protective factors

Solutions in the context of you, your team, your organization

No quick fixes

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Effect of chronic stress

Anyone will break down after being exposed to sufficient distress

Stress has a cumulative and additive effect over time

We all have different thresholds

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Effect of chronic stress

Resistancefearful, angry, shocked, argumentative, irritable, emotional, avoiding

Exhaustion feeling hopeless or victimized, not coping, raging, shutting down

CrisisMake changes or become ill

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Risk factors

Work overloadUnreasonable work paceUncertain or chaotic environmentRole conflictConflicting tasksDemand/control imbalanceEffort/reward imbalance

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What we can do about risk factors

Decrease them

Buffer or mitigate effects

Change our response

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Risk factors: workload, pace, environment

Too much work

Constant, unreasonable demands

Swiftly changing priorities with little predictability

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Risk factor: role conflict

Having to choose between family obligations and work

Values of organization differ from personal values

Questioning your integrity, e.g. having to report on co-worker errors

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Risk factor: conflicting tasks

Simultaneous deadlines

Inadequate resources

All tasks are deemed high priority

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Underlying risks

Demand/control imbalance

Effort/reward imbalance

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Protective factors

Skill discretionDecision authoritySelf efficacyPerceived fairnessSocial support

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Protective factor: skill discretion

The opposite of micromanagement

Autonomy and choice with HOW the work is done

Meet needs of employee and manager

Individual differences

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Protective factor: decision authority

Your authority to make decisions connected to your work

Meaningful participation in organizational decision-making

Asking for input then not using it creates cynicism

Some people are stressed by increased decision authority

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Protective factor: self efficacy

Believing that we have a measure of control over our lives

Translates at work into:success on the jobachieving goalsfeeling valued

Severely affected by harassment, bullying, and mobbing

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Protective factor: perceived fairness

Perception is real to the perceiver

Not necessarily about absolute justice

Being able to understand and accept reasons behind decisions

Commitment to transparency and accountability

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Protective factor: social support at work

A workplace culture that provides a sense of belonging

Neighbour at work approach

Can be influenced by all employees every day

Is severely affected by mobbing

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What we can do with protective factors

Identify what we have

Build what is missing

Create processes to maintain

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As an organization

Include employee wellness in organizational objectives

Create and implement policies and processes

Commit to clear and open communication

Walk the talk

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As a team

Recognize differences

Create clarity of roles and responsibilities

Build toward collective success

Share commitment to wellbeing of all team members

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As individuals

Raise self awarenessneedsresponses

Practice self care

Manage up

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Resources

Mental Health Works www.mentalhealthworks.ca

Great-West Life Centre for Mental Health www.gwlcentreformentalhealth.com

Guarding Minds at Work www.guardingmindsatwork.com

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Canadian Centre for Occupational Health and SafetyHamilton, Ontario, CanadaPhone: 905-572-2981 Fax: 905-572-2206E-mail: clientservices@ccohs.ca Web Site: www.ccohs.ca

Thank You

Donna Hardaker Specialist, Workplace Mental Health

Canadian Mental Health Association (CMHA)

Mentally Healthy Workplaces

Health & Medicine

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