Measuring the Fuzzy ROI of Social Media

Post on 12-Apr-2017

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Transcript of Measuring the Fuzzy ROI of Social Media

Measure Social S t e v e H a m m e r

P r e s i d e n t , R a n k H a m m e r

@armondhammer

@armondhammer

Is This ROI?

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How many new tattoos?

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Might not be perfect

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FAMILYWhat it’s all about

FOOD AND WINE

Eating as an art form?

HOCKEYGo Stars

RANKHAMMERDallas Based Internet Marketing Agency

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Four Tips for survival

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1: Start with a Goal

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Not a great goal

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Doesn’t Correlate

10,000,000 Fans

2500 cars

2,000,000 Fans

6,000,000 cars

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Twitter 12 Followers

1 Hater

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Relate to core business

Commerce Sales Service

Luxury Brand Desire

Cultural Mentions

Content Repeat Visitation Sharing

Community New Members

Discussion Depth

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Conversion Path – Non Linear

Read a Post

Share Search

Second Post Follow

Read offsite post

Active Shop

Buy

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2: Central Data Source

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Isolated Metrics

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Not a measurement motto

Your site is where magic happens

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Tag items you control

https://ga-dev-tools.appspot.com/campaign-url-builder/

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Push Data Via Server Side

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Even “in page” actions can be tracked

UA version

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Content Consumption

http://cutroni.com/blog/2014/02/12/advanced-content-tracking-with-universal-analytics/

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3: Segment for Value

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Segments don’t have to be advanced

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Instant comparison

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Good, Bad and Ugly

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Cohort Repeats

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4: Recognize Assists

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Last Click

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Assisted Conversions

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Attribution Modeling

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Dynamic Number Call Tracking

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Bonus: Advanced Methods

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Split Testing - Correlation

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Subaru - Case

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Subaru - Case

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Subaru - Case

ThanksContact us with any Questions

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@rankhammer

www.rankhammer.com

05/03/2023 @armondhammer, President RankHammer