Post on 30-May-2018
8/14/2019 Measuring Performance Excellence with Baldrige
1/23
Measuring Performance Excellencewith Baldrige
Charles Aubrey, Vice President Performance ExcellenceAnderson Pharmaceutical Packaging
Senior Baldrige ExaminerBaldrige National Quality Award Board of Examiners
The Malcolm BaldrigeNational Quality
Award
8/14/2019 Measuring Performance Excellence with Baldrige
2/23
Malcolm Baldrige National
Quality Award
HistoryPublic Law 100-107: Malcolm Baldrige National
Quality Award Act
1982 National Advisory Council for Quality ASQC, AmericanProductivity Center
9/83 White House Conference on Productivity
Have national award similar to Japans Deming Prize
9/85 National Organization for U.S. Quality Award
Objective: Award Administration, Funding, Criteria, White House
Support, Draft Legislation
8/14/2019 Measuring Performance Excellence with Baldrige
3/23
HistoryPublic Law 100-107: Malcolm Baldrige National
Quality Award Act
8/86 House Bill 5321 on National Quality Award introduced; bill dies
1/87 House Bill 812 on National Quality Award introduced
3/87 Hearing on House Bill 812
7/87 Award renamed Malcolm Baldrige National Quality Award bySenate Committee
8/87 Passed by Congress
8/20/87 Signed by President Reagan and becomes law
Baldrige Award Organization
Foundation for theMalcolm Baldrige
National Quality Award
Cooperating Organizations: ProfessionalSocieties Trade Associations State and localnetworks
DepartmentOf Commerce
National Institute ofStandards andTechnology
ContractorAmerican SocietyFor Quality
Board ofOverseers
Board of Examiners Judges Senior Examiners
Examiners
8/14/2019 Measuring Performance Excellence with Baldrige
4/23
Core Values and Concepts
8/14/2019 Measuring Performance Excellence with Baldrige
5/23
Criteria for Performance Excellence Framework
1. Leadership
2. Strategic Planning
3. Customer and Market Focus
4. Measurement, Analysis, and Knowledge Management
5. Workforce Focus
6. Process Management
7. Results
8/14/2019 Measuring Performance Excellence with Baldrige
6/23
Leadership Category
8/14/2019 Measuring Performance Excellence with Baldrige
7/23
Leadership Category
Strategic Planning Category
8/14/2019 Measuring Performance Excellence with Baldrige
8/23
Strategic Planning Category
Customer and Market Focus Catgeory
8/14/2019 Measuring Performance Excellence with Baldrige
9/23
Strategic Planning Category
Measurement, Analysis, and Knowledge Management Category
8/14/2019 Measuring Performance Excellence with Baldrige
10/23
Measurement, Analysis, and Knowledge Management Category
Workforce Focus Category
8/14/2019 Measuring Performance Excellence with Baldrige
11/23
Workforce Focus Category
Workforce Focus Category
8/14/2019 Measuring Performance Excellence with Baldrige
12/23
Process Management Category
Process Management Category
8/14/2019 Measuring Performance Excellence with Baldrige
13/23
Results Category
Results Category
8/14/2019 Measuring Performance Excellence with Baldrige
14/23
Results Category
Results Category
8/14/2019 Measuring Performance Excellence with Baldrige
15/23
Results Category
Results Category
8/14/2019 Measuring Performance Excellence with Baldrige
16/23
The Evaluation ProcessReceive Applications
First Stage Review-------------------------
5-8 Examiners
Select forConsensus Review?
Judges
Consensus Review--------------------------
6-8 Examiners
Select for Site Visit?Judges
Site Visit------------
4-8 Examiners
Recommended Winners---------------------------------
Judges
No
No
Yes
Feedback Report
Feedback Report
Feedback Report
Yes
The Scoring System in a Nutshell
8/14/2019 Measuring Performance Excellence with Baldrige
17/23
The Scoring System in a Nutshell
8/14/2019 Measuring Performance Excellence with Baldrige
18/23
Scoring Responses
8/14/2019 Measuring Performance Excellence with Baldrige
19/23
The Scoring System in a Nutshell
Incorporating Results into the Text
8/14/2019 Measuring Performance Excellence with Baldrige
20/23
Scoring Responses
The Site VisitReview
Process
8/14/2019 Measuring Performance Excellence with Baldrige
21/23
The Site VisitReviewProcess
(70 points)
The Site VisitReview
Process
8/14/2019 Measuring Performance Excellence with Baldrige
22/23
Definition of the Site Visit Team
* The length of time indicated is days with the applicant and does not include time for planning or report writing.
Self-Analysis Worksheet
8/14/2019 Measuring Performance Excellence with Baldrige
23/23
Measuring Performance Excellencewith Baldrige
Charles Aubrey, Vice President Performance ExcellenceAnderson Pharmaceutical Packaging
Senior Baldrige ExaminerBaldrige National Quality Award Board of Examiners