Post on 01-Feb-2016
description
Delivering Knowledge for Health
Meaning, Learning and Identity
Self-Directed Management for
Communities of Practice
Seminar 23rd October 2007
Dr Ann Wales Programme Director for Knowledge Management ann.wales@nes.scot.nhs.uk
Delivering Knowledge for Health
Overview
• Diversity in communities
• Commonality in communities
• Roles and responsibilities
• Example
• Developing your communities
Delivering Knowledge for Health
Definition
“ A Community of Practice is a group of people with a common sense of purpose who agree to work together to share information, build knowledge, develop expertise and solve problems.”
Delivering Knowledge for Health
Diversity in Communities
Delivering Knowledge for Health
Diversity (1)
Structure
•Profession-based
•Cross-cutting
•Time-bound
•Umbrellas
Set-up
•Endorsing / Formalising existing groups
• Generating new communities through common cause
Delivering Knowledge for Health
“Isolate” Hierarchy
Linked groups
Integrated CommunityManaging across diverse networks of care
Goodwin et al 2004
Diversity (2): Connecting and Communicating
Monologue-Dialogue Dialogue-Conversation
Conversation-Dialogue Conversation-Conversation
Delivering Knowledge for Health
Diversity (3):Roles and Responsibilities
Practice Leader
Sponsor
Thought Leader
Facilitator
Mentor
Coordinator
Core and Peripheral Participants
Core Team Members
Boundary Spanner
Champion
IntegratorLibrarian
Content Coordinator
Technologist
Admin/Events Coordinator
Subject Experts
Evangelists
Community Journalist
Delivering Knowledge for Health
Commonality in (successful) Communities
Simple Rules for Complex Systems
Delivering Knowledge for Health
Commonality (1)
•Purpose
•Mode of operation
•Benefits and evaluation
•Why the community exists
•How it works
•What it achieves and delivers
Delivering Knowledge for Health
Commonality (2)
Commitment - to common purpose and goals
Collection – identifying and organising information
resources
Connection – sharing knowledge among members
Delivering Knowledge for Health
Commonality (2)
Connection Collection
Commitment
Delivering Knowledge for Health
Commonality (3):Roles and Responsibilities
Leadership – champion and steer
Managing resources – documents, training materials etc
Facilitating learning
- learning for practice
- information literacy
Communication – internal and external
Delivering Knowledge for Health
Commonality (4):Practice
Practice as:
• Learning
• Meaning
• Identity
(Wenger, 1998)
•Leadership
•Facilitating learning
•Managing resources
•Communication
Delivering Knowledge for Health
Example:
NMAHP eHealth Managed Knowledge Network
Delivering Knowledge for Health
NMAHP eHealth MKN
Purpose:
“To establish an effective operational network of NMAHPs equipped with core knowledge management competences, accessing and sharing knowledge and information resources and good practice, and creating new knowledge as an integral part of eHealth activities within everyday professional practice for patient benefit.
“The electronic tool supporting the realisation of this vision is the NMAHP eHealth MKN Portal.”
Delivering Knowledge for Health
NMAHP eHealth MKN
Leadership
Board and Chair
MKN Facilitator
Managing resources:
Information Specialist
MKN Coordinator
KSGMKN Core Group
External stakeholders
Delivering Knowledge for Health
Implementation Plan
• Collaborative eHealth projects using MKN tools.
• Programme of updating resources
• Programme of training to develop eHealth and knowledge management competencies
• Benefits realisation plan
Delivering Knowledge for Health
Meaning, Learning and Identity
Self-Directed Management for
Communities of Practice
Seminar 23rd October 2007
Dr Ann Wales Programme Director for Knowledge Management ann.wales@nes.scot.nhs.uk