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Retail Operations Team - Monthly Performance Scorecard
Country:ARM Name:
# Retail Reps:Month:
Area Measure Note Oct Nov Dec ON
Team Callage - # stores vs. targetTarget #DIV
Actual #DIV
Target 3% 3% 3% 3%
Actual #DIV
HaircareTarget #DIV
Actual #DIV
SkincareTarget #DIV
Actual #DIV
B&RTarget #DIV
Actual #DIV
Baby DiapersTarget #DIV
Actual #DIV
Oral CareTarget #DIV
Actual #DIV
HaircareTarget #DIV
Actual #DIV
Skincare
Target #DIV
Actual #DIV
B&RTarget #DIV
Actual #DIV
Baby DiapersTarget #DIV
Actual #DIV
Target 100% 100% 100% 100
Actual #DIV
RPS - # incremental Displays Gained Actual #DIV
ReportingTarget 100% 100% 100% 100%
Actual #DIV
Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the month
StrategicOperations
PerformanceEvaluation
RPS - Out Of Stock(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - % Display Compliance(vs. Head Office Target)
% Reports submitted on time(inititiative tracking, competitive report, scorecard)
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C4 Matahari Giant Hero Lion C4 Exp Makro
Categories Vol Share Vol Share Vol Share Vol Share Vol Share Vol Share Value Share
Shampoo+Conditioner 33% 33% 35% 36% 34% 32% 42%
Face Moisturizer 31% 21% 23% 34% 35% 37% 60%
Baby Diaper 20% 18% 20% 20% 20% 20% 20%
Blades & Razors 64% 77% 76% 78% 76% 60% 98%
Toothbrush 25% 19% 17% 22% 24% 20% 20%
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Retail Operations Team - Monthly Performance Scorecard
Country: C4 Medan
ARM Name: Ferdiansyah
# Retail Reps: Puji
Month: Feb-10
Area Measure Note
Team Callage - # stores vs. target
Haircare
Skincare
B&R
Baby Diapers
Oral Care
Haircare
Skincare
B&R
Baby Diapers
StrategicOperations
PerformanceEvaluation
RPS - Out Of Stock(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf
(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - % Display Compliance
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RPS - # incremental Displays Gained
Reporting
Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the mo
(vs. Head Office Target)
% Reports submitted on time(inititiative tracking, competitive report, scorecard)
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OND Jan Feb Mar JFM Apr May
Target #DIV/0! 24 23 23 23 24 23
Actual #DIV/0! 15 24 23 21 25 24
Target 3% 3% 3% 3% 3% 3% 3%
Actual #DIV/0! 7% 5% 5% 6% 9% 5%
Target #DIV/0! 33% 33% 33% 33% 33% 33%
Actual #DIV/0! 36% 36% 35% 36% 34% 38%
Target #DIV/0! 31% 31% 31% 31% 31% 31%
Actual #DIV/0! 59% 58% 43% 53% 17% 17%
Target #DIV/0! 64% 64% 64% 64% 64% 64%
Actual #DIV/0! 63% 70% 67% 67% 73% 70%
Target #DIV/0! 20% 20% 20% 20% 20% 20%
Actual #DIV/0! 13% 12% 12% 12% 11% 11%
Target #DIV/0! 25% 25% 25% 25% 25% 25%
Actual #DIV/0! 14% 17% 15% 15% 18% 19%
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target 100% 100% 100% 100% 100% 100% 100%
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Actual #DIV/0! 21% 65% 58% 48% 47% 54%
Actual #DIV/0! 2 2 1 2 1 2
Target 100% 100% 100% 100% 100% 100% 100%
Actual #DIV/0! 100% 100% 100% 100% 100% 100%
nth
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Jun AMJ Juli Agst Sept JAS Oct Nov Des OND
25 24 25 25 24 26 23 24
25 25 25 25 24 26 23 24
3% 3% 3% 3% 3% 3% 3% 3%
5% 6% 9% 14% 20% 9% 11% 9%
33% 0 33% 33% 33% 33% 33% 33%
37% 0 34% 36% 32% 35% 35% 35%
31% 0 31% 31% 31% 31% 31% 31%
23% 0 22% 21% 20% 14% 19% 19%
64% 1 64% 64% 64% 64% 64% 64%
67% 1 69% 70% 61% 69% 72% 68%
20% 0 20% 20% 20% 20% 20% 20%
12% 0 15% 16% 16% 18% 17% 16%
25% 0 25% 25% 25% 25% 25% 25%
18% 0 17% 19% 13% 17% 19% 18%
1 1 1 1 1 1 1 1
1 1 1 1 1 0 0 0
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
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92% 1 86% 96% 78% 88% 100% 94%
7 3 10 10 11 4 4 8
100% 100% 100% 100% 100% 100% 100% 100%
1 100% 100% 100% 100% 100% 100%
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2010
Jan Feb Mar JFM April Mei juni AMJ
24 21 25 23 24 24 25 24
24 21 25 23 24 24 25 24
3% 3% 3% 3% 3% 3% 3% 3%
3% 5% 8% 5% 4% 8% 3% 5%
33% 33% 33% 33% 33% 33% 33% 33%
36% 36% 38% 37% 40% 56% 45% 47%
31% 31% 31% 31% 31% 31% 31% 31%
19% 20% 20% 20% 26% 71% 51% 49%
64% 64% 64% 64% 64% 64% 64% 64%
70% 72% 72% 71% 72% 87% 85% 81%
20% 20% 20% 20% 20% 20% 20% 20%
9% 11% 11% 10% 11% 11% 10% 11%
25% 25% 25% 25% 25% 25% 25% 25%
18% 18% 20% 19% 21% 63% 61% 48%
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
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100% 88% 100% 96% 96% 92% 100% 96%
7 9 6 7 3 6 6 5
100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100%
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JULY AGST SEPT JAS
24 24 23
24 24 23
3% 3% 3%
5% 4% 5%
33% 33% 33%
40% 42% 42%
31% 31% 31%
51% 36% 36%
64% 64% 64%
72% 87% 87%
20% 20% 20%
11% 11% 11%
25% 25% 25%
61% 15% 15%
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
100% 100% 100%
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98% 96% 83%
11 7 2
100% 100% 100%
100% 100% 100%
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Retail Operations Team - Monthly Performance Scorecard
Country: C4 Medan
ARM Name: Ferdiansyah
# Retail Reps: Nila Kesuma Sari
Month: Feb-10
Area Measure Note
Team Callage - # stores vs. target
Haircare
Skincare
B&R
Baby Diapers
Oral Care
Haircare
Skincare
B&R
Baby Diapers
StrategicOperations
PerformanceEvaluation
RPS - Out Of Stock(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf
(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - % Display Compliance
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RPS - # incremental Displays Gained
Reporting
Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the mo
(vs. Head Office Target)
% Reports submitted on time(inititiative tracking, competitive report, scorecard)
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OND Jan Feb Mar JFM Apr May
Target #DIV/0! 24 23 23 23 24 23
Actual #DIV/0! 15 24 23 21 25 24
Target 3% 3% 3% 3% 3% 3% 3%
Actual #DIV/0! 7% 5% 5% 6% 9% 5%
Target #DIV/0! 33% 33% 33% 33% 33% 33%
Actual #DIV/0! 36% 36% 35% 36% 34% 38%
Target #DIV/0! 31% 31% 31% 31% 31% 31%
Actual #DIV/0! 59% 58% 43% 53% 17% 17%
Target #DIV/0! 64% 64% 64% 64% 64% 64%
Actual #DIV/0! 63% 70% 67% 67% 73% 70%
Target #DIV/0! 20% 20% 20% 20% 20% 20%
Actual #DIV/0! 13% 12% 12% 12% 11% 11%
Target #DIV/0! 25% 25% 25% 25% 25% 25%
Actual #DIV/0! 14% 17% 15% 15% 18% 19%
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target 100% 100% 100% 100% 100% 100% 100%
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Actual #DIV/0! 21% 65% 58% 48% 47% 54%
Actual #DIV/0! 2 2 1 2 1 2
Target 100% 100% 100% 100% 100% 100% 100%
Actual #DIV/0! 100% 100% 100% 100% 100% 100%
nth
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Jun AMJ Juli Agst Sept JAS Oct Nov Des OND
25 24 25 25 24 26 23 24
25 25 25 25 24 26 23 24
3% 3% 3% 3% 3% 3% 3% 3%
5% 6% 9% 14% 20% 9% 11% 9%
33% 0 33% 33% 33% 33% 33% 33%
37% 0 34% 36% 32% 35% 35% 35%
31% 0 31% 31% 31% 31% 31% 31%
23% 0 22% 21% 20% 14% 19% 19%
64% 1 64% 64% 64% 64% 64% 64%
67% 1 69% 70% 61% 69% 72% 68%
20% 0 20% 20% 20% 20% 20% 20%
12% 0 15% 16% 16% 18% 17% 16%
25% 0 25% 25% 25% 25% 25% 25%
18% 0 17% 19% 13% 17% 19% 18%
1 1 1 1 1 1 1 1
1 1 1 1 1 0 0 0
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
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92% 1 86% 96% 78% 88% 100% 94%
7 3 10 10 11 4 4 8
100% 100% 100% 100% 100% 100% 100% 100%
1 100% 100% 100% 100% 100% 100%
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2010
Jan Feb Mar JFM April Mei juni AMJ JULY
24 21 25 23 24 24 25 24 24
24 21 25 23 24 24 25 24 24
3% 3% 3% 3% 3% 3% 3% 3% 3%
3% 5% 8% 5% 4% 7,7% 3% 4% 5%
33% 33% 33% 33% 33% 33% 33% 33% 33%
36% 36% 38% 37% 40% 56% 45% 47% 40%
31% 31% 31% 31% 31% 31% 31% 31% 31%
19% 20% 20% 20% 26% 71% 51% 49% 51%
64% 64% 64% 64% 64% 64% 64% 64% 64%
70% 72% 72% 71% 72% 87% 85% 81% 72%
20% 20% 20% 20% 20% 20% 20% 20% 20%
9% 11% 11% 10% 11% 11% 10% 11% 11%
25% 25% 25% 25% 25% 25% 25% 25% 25%
18% 18% 20% 19% 21% 63% 61% 48% 61%
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100% 100%
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100% 88% 100% 96% 96% 92% 100% 96% 98%
7 9 6 7 3 6 6 5 11
100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100% 100%
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Agust SEPT JAS
24 23 24
24 23 24
3% 3% 3%
4% 5% 5%
33% 33% 33%
42% 42% 41%
31% 31% 31%
36% 36% 41%
64% 64% 64%
87% 87% 82%
20% 20% 20%
11% 11% 11%
25% 25% 25%
15% 15% 30%
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
100% 100% 100%
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96% 83% 92%
7 2 7
100% 100% 100%
100% 100% 100%
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Retail Operations Team - Monthly Performance Scorecard
Country: C4 MedanARM Name: Ferdiansyah
# Retail Reps: Mai SuciMonth: Feb-10
Area Measure Note
Team Callage - # stores vs. targetTarget
Actual
Target
Actual
HaircareTarget
Actual
SkincareTarget
Actual
B&RTarget
Actual
Baby Diapers
Target
Actual
Oral CareTarget
Actual
HaircareTarget
Actual
SkincareTarget
Actual
B&RTarget
Actual
Baby DiapersTarget
Actual
Target
StrategicOperations
PerformanceEvaluation
RPS - Out Of Stock(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf
(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - % Display Compliance
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Actual
RPS - # incremental Displays Gained Actual
ReportingTarget
Actual
Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the month
(vs. Head Office Target)
% Reports submitted on time(inititiative tracking, competitive report,scorecard)
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OND Jan Feb Mar JFM Apr May Jun
#DIV/0! 24 23 23 23 24 23 25
#DIV/0! 24 23 23 23 25 23 25
3% 3% 3% 3% 3% 3% 3% 3%
#DIV/0! 7% 5% 5% 6% 9% 5% 5%
#DIV/0! 33% 33% 33% 33% 33% 33% 33%
#DIV/0! 36% 36% 35% 36% 34% 38% 37%
#DIV/0! 31% 31% 31% 31% 31% 31% 31%
#DIV/0! 59% 58% 43% 53% 17% 17% 23%
#DIV/0! 64% 64% 64% 64% 64% 64% 64%
#DIV/0! 63% 70% 67% 67% 73% 70% 67%
#DIV/0! 20% 20% 20% 20% 20% 20% 20%
#DIV/0! 13% 12% 12% 12% 11% 11% 12%
#DIV/0! 25% 25% 25% 25% 25% 25% 25%
#DIV/0! 14% 17% 15% 15% 18% 19% 18%
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
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#DIV/0! 21% 65% 58% 48% 47% 54% 92%
#DIV/0! 2 2 1 2 1 2 7
100% 100% 100% 100% 100% 100% 100% 100%
#DIV/0! 100% 100% 100% 100% 100% 100% 100%
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2010
AMJ Juli Agst Sept JAS Oct Nov Des OND Jan Feb
24 25 25 24 26 23 24 24 21
24 25 25 24 25 20 24 24 13
3% 3% 3% 3% 3% 3% 3% 3% 3%
6% 9% 14% 20% 9% 6% 4% 10% 5%
0 33% 33% 33% 33% 33% 33% 33% 33%
0 34% 36% 32% 35% 35% 35% 35% 35%
0 31% 31% 31% 31% 31% 31% 31% 31%
0 22% 21% 20% 14% 20% 50% 35% 35%
1 64% 64% 64% 64% 64% 64% 64% 64%
1 69% 70% 61% 69% 65% 65% 65% 65%
0 20% 20% 20% 20% 20% 20% 20% 20%
0 15% 16% 16% 18% 21% 25% 25% 25%
0 25% 25% 25% 25% 25% 25% 25% 25%
0 17% 19% 13% 17% 21% 21% 21% 21%
1 1 1 1 1 1 1 1 1
1 1 1 1 0 0 0 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100% 100%
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1 50% 96% 78% 88% 12% 56% 50% 56%
3 76 10 11 4 1 5 3 4
100% 100% 100% 100% 100% 100% 100% 100% 100%
1 100% 100% 100% 100% 100% 100% 100% 100%
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Mar JFM April May Juni AMJ JULY Agust SEPT JAS
25 24 24 25 24 24 23
25 24 24 25 24 24 23
3% 3% 3% 3% 3% 3% 3%
5% 2% 3% 5% 5% 13% 13%
33% 33% 33% 33% 33% 33% 33%
35% 35% 35% 35% 35% 47% 47%
31% 31% 31% 31% 31% 31% 31%
35% 35% 35% 35% 35% 19% 19%
64% 64% 64% 64% 64% 64% 64%
65% 65% 65% 65% 65% 82% 82%
20% 20% 20% 20% 20% 20% 20%
25% 25% 25% 25% 25% 16% 16%
25% 25% 25% 25% 25% 25% 25%
21% 21% 21% 21% 21% 19% 19%
1 1 1 1 1 1 1
1 1 1 1 1 1 1
1 1 1 1 1 1 1
1 1 1 1 1 1 1
1 1 1 1 1 1 1
1 1 1 1 1 1 1
1 1 1 1 1 1 1
1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100%
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75% 62% 52% 88% 56% 44% 56%
2 3 4 9 4 1 0
100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100%
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Retail Operations Team - Monthly Performance Scorecard
Country: C4 Palembang
ARM Name: Ferdiansyah
# Retail Reps: Riana
Month: Feb-10
Area Measure Note
Team Callage - # stores vs. targetTarget
Actual
Target
Actual
HaircareTarget
Actual
SkincareTarget
Actual
B&RTarget
Actual
Baby Diapers
Target
Actual
Oral CareTarget
Actual
HaircareTarget
Actual
SkincareTarget
Actual
B&RTarget
Actual
Baby DiapersTarget
Actual
Target
StrategicOperations
PerformanceEvaluation
RPS - Out Of Stock(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf
(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - % Display Compliance
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Actual
RPS - # incremental Displays Gained Actual
ReportingTarget
Actual
Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the month
(vs. Head Office Target)
% Reports submitted on time(inititiative tracking, competitive report, scorecard)
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OND Jan Feb Mar JFM Apr May Jun
#DIV/0! 24 23 23 23 24 23 25
#DIV/0! 27 23 23 24 25 23 25
3% 3% 3% 3% 3% 3% 3% 3%
#DIV/0! 5% 6% 7% 6% 9% 5% 11%
#DIV/0! 33% 33% 33% 33% 33% 33% 33%
#DIV/0! 36% 34% 34% 35% 32% 34% 34%
#DIV/0! 31% 31% 31% 31% 31% 31% 31%
#DIV/0! 33% 33% 33% 33% 33% 33% 30%
#DIV/0! 64% 64% 64% 64% 64% 64% 64%
#DIV/0! 69% 61% 64% 65% 58% 56% 50%
#DIV/0! 20% 20% 20% 20% 20% 20% 20%
#DIV/0! 15% 16% 18% 16% 11% 13% 17%
#DIV/0! 25% 25% 25% 25% 25% 25% 25%
#DIV/0! 18% 19% 19% 19% 15% 21% 18%
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 0 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
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#DIV/0! 27% 38% 50% 38% 20% 42% 25%
#DIV/0! 0 1 0 0 0 0 2
100% 100% 100% 100% 100% 100% 100% 100%
#DIV/0! 100% 100% 100% 100% 100% 100%
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AMJ Juli Agst Sept JAS Oct Nov Des OND Jan
24 25 25 24 26 23 24 24
24 25 25 24 26 23 24 24
3% 3% 3% 3% 3% 3% 3% 3%
8% 12% 21% 5% 9% 16% 13% 8%
0 33% 33% 33% 33% 33% 33% 33%
0 33% 30% 31% 34% 28% 31% 33%
0 31% 31% 31% 31% 31% 31% 31%
0 11% 13% 11% 15% 20% 36% 20%
1 64% 64% 64% 64% 64% 64% 64%
1 61% 57% 60% 72% 62% 76% 83%
0 20% 20% 20% 20% 20% 20% 20%
0 15% 11% 9% 12% 14% 13% 15%
0 25% 25% 25% 25% 25% 25% 25%
0 22% 17% 13% 14% 15% 23% 23%
1 1 1 1 1 1 1 1
1 1 1 1 0 0 0 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
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0 43% 13% 10% 19% 28% 26% 44%
1 0 0 0 1 0 0 1
100% 100% 100% 100% 100% 100% 100% 100%
1 100% 100% 100% 100% 100% 100% 100%
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2010
Feb Mar JFM April Mei juni AMJ JULY Agust SEPT
21 25 23 24 24 25 24 24 24 24
9 25 19 24 24 25 24 24 24 24
3% 3% 3% 3% 3% 3% 3% 3% 3% 3%
20% 14% 14% 10% 9% 5% 8% 8% 12% 11%
33% 33% 33% 33% 33% 33% 33% 33% 33% 33%
32% 37% 34% 37% 57% 57% 50% 37% 48% 48%
31% 31% 31% 31% 31% 31% 31% 31% 31% 31%
20% 20% 20% 20% 20% 20% 20% 20% 20% 20%
64% 64% 64% 64% 64% 64% 64% 64% 64% 64%
66% 84% 78% 79% 90% 90% 86% 79% 90% 90%
20% 20% 20% 20% 20% 20% 20% 20% 20% 20%
14% 15% 15% 15% 16% 16% 16% 16% 20% 20%
25% 25% 25% 25% 25% 25% 25% 25% 25% 25%
17% 18% 19% 20% 62% 62% 48% 62% 10% 10%
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
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20% 33% 32% 50% 56% 78% 61% 56% 48% 48%
0 0 0 5 4 5 5 4 2 0
100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
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JAS
24
24
3%
10%
33%
44%
31%
20%
64%
86%
20%
19%
25%
27%
1
1
1
1
1
1
1
1
100%
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51%
2
100%
100%
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Retail Operations Team - Monthly Performance Scorecard
Country: C4 Express Lampung
ARM Name: Ferdiansyah
# Retail Reps: Rike Sylvia
Month: Feb-10
2010
Area Measure Note Mar JFM April
Team Callage - # stores vs. target
Target 25 24
Actual 25 24
Target 3% 3%
Actual 10% 5%
Haircare
Target 33% 33%
Actual 36% 37%
SkincareTarget 31% 31%
Actual 83% 78%
B&R
Target 64% 64%
Actual 63% 78%
Baby Diapers
Target 20% 20%
Actual 12% 14%
Oral CareTarget 25% 25%
Actual 22% 20%
HaircareTarget 1 1
Actual 1 1
Skincare
Target 1 1
Actual 1 1
B&RTarget 1 1
Actual 1 1
Baby DiapersTarget 1 1
Actual 1 1
Target 100% 100%
Actual
RPS - # incremental Displays Gained Actual 9 9
ReportingTarget 100% 100%
Actual 100% 100%
Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the month
StrategicOperations
PerformanceEvaluation
RPS - Out Of Stock(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - % Display Compliance(vs. Head Office Target)
% Reports submitted on time(inititiative tracking, competitive report,scorecard)
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Mei juni AMJ JULY Agust SEPT JAS
24 25 24 24 24 23 24
24 25 24 24 24 23 24
3% 3% 3% 3% 3% 3% 3%
9% 14% 9% 13% 17% 23% 18%
33% 33% 33% 33% 33% 33% 33%
45% 45% 42% 37% 41% 41% 40%
31% 31% 31% 31% 31% 31% 31%
69% 69% 72% 78% 24% 24% 42%
64% 64% 64% 64% 64% 64% 64%
88% 88% 85% 78% 95% 95% 89%
20% 20% 20% 20% 20% 20% 20%
16% 16% 15% 14% 24% 24% 21%
25% 25% 25% 25% 25% 25% 25%
57% 57% 45% 20% 20% 20% 20%
1 1 1 1 1 1 1
1 1 1 1 1 1 1
1 1 1 1 1 1 1
1 1 1 1 1 1 1
1 1 1 1 1 1 1
1 1 1 1 1 1 1
1 1 1 1 1 1 1
1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100%
#DIV/0! #DIV/0!
7 14 10 15 14 22 17
100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100%
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Retail Operations Team - Monthly Performance Scorecard
Country: HPM Sun Plaza
ARM Name: Ferdiansyah
# Retail Reps: Nurhaida
Month: Jan-09
Area Measure Note
Team Callage - # stores vs. target
Haircare
Skincare
B&R
Baby Diapers
Oral Care
Haircare
Skincare
B&R
Baby Diapers
StrategicOperations
PerformanceEvaluation
RPS - Out Of Stock(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf
(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - % Display Compliance
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RPS - # incremental Displays Gained
Reporting
Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the mo
(vs. Head Office Target)
% Reports submitted on time(inititiative tracking, competitive report, scorecard)
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OND Jan Feb Mar JFM Apr May
Target #DIV/0! 24 23 23 23 24 23
Actual #DIV/0! 24 23 23 23 24 23
Target 3% 3% 3% 3% 3% 3% 3%
Actual #DIV/0! 7% 6% 3% 5% 9% 3%
Target #DIV/0! 35% 35% 35% 35% 35% 35%
Actual #DIV/0! 33% 31% 33% 32% 34% 35%
Target #DIV/0! 21% 21% 21% 21% 21% 21%
Actual #DIV/0! 35% 40% 53% 43% 55% 73%
Target #DIV/0! 77% 77% 77% 77% 77% 77%
Actual #DIV/0! 88% 88% 88% 88% 88% 78%
Target #DIV/0! 20% 20% 20% 20% 20% 20%
Actual #DIV/0! 30% 29% 29% 29% 27% 29%
Target #DIV/0! 19% 19% 19% 19% 19% 19%
Actual #DIV/0! 18% 18% 18% 18% 17% 21%
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 0 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target 100% 100% 100% 100% 100% 100% 100%
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Actual #DIV/0! 1 100% 100% 100% 100% 100%
Actual #DIV/0! 2 2 2 2 2 4
Target 100% 100% 100% 100% 100% 100% 100%
Actual #DIV/0! 1 100% 100% 100% 100% 100%
nth
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Jun AMJ Juli Agst Sept JAS Oct Nov Des OND Jan
25 24 25 25 24 26 23 24 24
25 24 25 25 24 26 23 24 24
3% 3% 3% 3% 3% 3% 3% 3% 3%
7% 6% 16% 6% 5% 5% 5% 8% 25%
35% 0 35% 33% 33% 33% 33% 33% 33%
34% 0 33% 35% 34% 34% 35% 36% 34%
21% 0 21% 21% 21% 21% 21% 21% 21%
68% 1 59% 57% 59% 65% 40% 42% 43%
77% 1 77% 77% 77% 77% 77% 77% 77%
86% 1 83% 88% 79% 86% 86% 86% 73%
20% 0 20% 18% 18% 18% 18% 18% 18%
26% 0 26% 13% 11% 11% 11% 11% 11%
19% 0 19% 19% 19% 19% 19% 19% 19%
17% 0 20% 24% 24% 22% 22% 21% 21%
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100% 100%
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100% 1 100% 100% 100% 100% 89% 100% 100%
0 2 1 1 2 8 8 6 6
100% 100% 100% 100% 100% 100% 100% 100% 100%
1 100% 100% 100% 100% 100% 100% 100%
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2010
Feb Mar FM April Mei Juni AMJ JULY Agust SEPT JAS
21 25 24 24 25 24 24 24 23 24
21 25 24 23 25 24 24 24 23 24
3% 3% 3% 3% 3% 3% 3% 3% 3% 3%
7% 14% 19% 31% 4% 18% 10% 9% 4% 8%
33% 33% 33% 33% 33% 33% 33% 33% 33% 33%
35% 35% 35% 51% 51% 46% 35% 55% 55% 48%
21% 21% 21% 21% 21% 21% 21% 21% 21% 21%
45% 47% 41% 50% 50% 47% 41% 41% 41% 41%
77% 77% 77% 77% 77% 77% 77% 77% 77% 77%
92% 86% 88% 97% 97% 94% 88% 88% 88% 88%
18% 18% 18% 18% 18% 18% 18% 18% 18% 18%
11% 13% 12% 11% 11% 11% 12% 12% 13% 12%
19% 19% 19% 19% 19% 19% 19% 19% 19% 19%
23% 22% 21% 43% 43% 36% 21% 21% 21% 21%
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
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100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
8 6 20 4 8 11 12 10 13 12
100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
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Retail Operations Team - Monthly Performance Scorecard
Country: HPM Palembang
ARM Name: Ferdiansyah
# Retail Reps: Syahroni
Month: Jan-09
Area Measure Note
Team Callage - # stores vs. targetTarget
Actual
Target
Actual
HaircareTarget
Actual
SkincareTarget
Actual
B&RTarget
Actual
Baby Diapers
Target
Actual
Oral CareTarget
Actual
HaircareTarget
Actual
SkincareTarget
Actual
B&RTarget
Actual
Baby DiapersTarget
Actual
Target
StrategicOperations
PerformanceEvaluation
RPS - Out Of Stock(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf
(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - % Display Compliance
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Actual
RPS - # incremental Displays Gained Actual
ReportingTarget
Actual
Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the month
(vs. Head Office Target)
% Reports submitted on time(inititiative tracking, competitive report, scorecard)
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OND Jan Feb Mar JFM Apr May Jun
#DIV/0! 24 23 23 23 24 23 25
#DIV/0! 24 23 23 23 24 23 26
3% 3% 3% 3% 3% 3% 3% 3%
#DIV/0! 4% 3% 6% 4% 2% 5% 5%
#DIV/0! 35% 35% 35% 35% 35% 35% 35%
#DIV/0! 45% 45% 43% 44% 42% 40% 42%
#DIV/0! 21% 21% 21% 21% 21% 21% 21%
#DIV/0! 23% 24% 25% 24% 25% 25% 25%
#DIV/0! 77% 77% 77% 77% 77% 77% 77%
#DIV/0! 85% 82% 76% 81% 78% 85% 85%
#DIV/0! 20% 20% 20% 20% 20% 20% 20%
#DIV/0! 19% 19% 18% 19% 16% 14% 15%
#DIV/0! 19% 19% 19% 19% 19% 19% 19%
#DIV/0! 25% 23% 25% 24% 26% 23% 26%
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
#DIV/0! 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
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#DIV/0! 50% 100% 100% 83% 100% 100% 100%
#DIV/0! 0 2 2 1 1 0 0
100% 100% 100% 100% 100% 100% 100% 100%
#DIV/0! 100% 100% 100% 100% 100% 100% 100%
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2010
AMJ Juli Agst Sept JAS Oct Nov Des OND Jan Feb
24 25 25 24 26 23 24 24 21
24 25 25 24 26 23 16 24 21
3% 3% 3% 3% 3% 3% 3% 3% 3%
4% 11% 8% 4% 8% 5% 9% 9% 7%
0 35% 33% 33% 33% 33% 33% 33% 33%
0 42% 41% 41% 36% 36% 36% 33% 34%
0 21% 21% 21% 21% 21% 21% 21% 21%
0 25% 25% 25% 28% 20% 21% 21% 21%
1 77% 77% 77% 77% 77% 77% 77% 77%
1 80% 80% 79% 76% 83% 73% 86% 92%
0 20% 18% 18% 18% 18% 18% 18% 18%
0 11% 12% 11% 11% 11% 11% 12% 11%
0 19% 19% 19% 19% 19% 19% 19% 19%
0 22% 24% 24% 23% 22% 24% 22% 20%
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100% 100%
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1 100% 100% 100% 75% 89% 75% 100% 100%
0 0 0 2 0 0 0 2 0
100% 100% 100% 100% 100% 100% 100% 100% 100%
1 100% 100% 100% 100% 100% 100% 100%
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Mar JFM April Mei Juni AMJ JULY Agust SEPT JAS
25 24 24 25 24 24 24 23 24
25 24 24 25 24 24 24 23 24
3% 3% 3% 3% 3% 3% 3% 3% 3%
7% 11% 9% 5% 8% 8% 8% 5% 7%
33% 33% 33% 33% 33% 33% 33% 33% 33%
34% 34% 46% 46% 42% 34% 45% 45% 41%
21% 21% 21% 21% 21% 21% 21% 21% 21%
21% 20% 44% 44% 36% 22% 22% 22% 22%
77% 77% 77% 77% 77% 77% 77% 77% 77%
96% 88% 88% 88% 88% 88% 88% 88% 88%
18% 18% 18% 18% 18% 18% 18% 18% 18%
11% 12% 17% 17% 15% 17% 17% 17% 17%
19% 19% 19% 19% 19% 19% 19% 19% 19%
19% 21% 57% 57% 45% 21% 21% 21% 21%
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100% 100%
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100% 100% 100% 100% 100% 100% 100% 100% 100%
0 0 2 2 1 0 3 7 3
100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100%
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Retail Operations Team - Monthly Performance Scorecard
Country: HPM Palladium
ARM Name: Ferdiansyah
# Retail Reps: Suyandi
Month: Jan-09
Area Measure Note
Team Callage - # stores vs. target
Haircare
Skincare
B&R
Baby Diapers
Oral Care
Haircare
Skincare
B&R
Baby Diapers
StrategicOperations
PerformanceEvaluation
RPS - Out Of Stock(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf
(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - % Display Compliance
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RPS - # incremental Displays Gained
Reporting
Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the mo
(vs. Head Office Target)
% Reports submitted on time(inititiative tracking, competitive report, scorecard)
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OND Jan Feb Mar JFM Apr May
Target #DIV/0! 24 23 23 23 24 23
Actual #DIV/0! 25 24 23 24 25 24
Target 3% 3% 3% 3% 3% 3% 3%
Actual #DIV/0! 9% 7% 4% 7% 7% 4%
Target #DIV/0! 35% 35% 35% 35% 35% 35%
Actual #DIV/0! 41% 41% 41% 41% 42% 42%
Target #DIV/0! 21% 21% 21% 21% 21% 21%
Actual #DIV/0! 17% 23% 30% 23% 25% 27%
Target #DIV/0! 77% 77% 77% 77% 77% 77%
Actual #DIV/0! 69% 66% 67% 67% 72% 80%
Target #DIV/0! 20% 20% 20% 20% 20% 20%
Actual #DIV/0! 19% 18% 16% 18% 17% 17%
Target #DIV/0! 19% 19% 19% 19% 19% 19%
Actual #DIV/0! 18% 19% 19% 19% 19% 19%
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 0 0 0 0 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 0 1 1 1 1 1
Target 100% 100% 100% 100% 100% 100% 100%
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Actual #DIV/0! 1 100% 100% 100% 100% 100%
Actual #DIV/0! 2 2 2 2 2 13
Target 100% 100% 100% 100% 100% 100% 100%
Actual #DIV/0! 1 100% 100% 100% 100% 100%
nth
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Jun AMJ Juli Agst Sept JAS Oct Nov Des OND Jan
25 24 25 25 24 26 23 24 24
26 25 25 26 24 26 24 24 24
3% 3% 3% 3% 3% 3% 3% 3% 3%
11% 7% 14% 6% 4% 7% 5% 7% 11%
35% 0 35% 33% 33% 33% 33% 33% 33%
41% 0 41% 42% 42% 43% 43% 42% 43%
21% 0 21% 21% 21% 21% 21% 21% 21%
27% 0 28% 29% 30% 28% 19% 21% 23%
77% 1 77% 77% 77% 77% 77% 77% 77%
88% 1 78% 81% 77% 78% 80% 78% 75%
20% 0 20% 18% 18% 18% 18% 18% 18%
17% 0 18% 13% 13% 13% 16% 16% 15%
19% 0 19% 19% 19% 19% 19% 19% 19%
19% 0 19% 20% 23% 21% 22% 22% 19%
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100% 100%
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100% 1 100% 100% 25% 61% 61% 100% 100%
7 7 6 8 6 24 24 12 12
100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 1 100% 100% 100% 100% 100% 100% 100%
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Feb Mar JFM April Mei Juni AMJ JULY Agust SEPT JAS
21 25 24 24 25 24 24 24 23 24
21 25 24 25 26 25 24 24 23 24
3% 3% 3% 3% 3% 3% 3% 3% 3% 3%
4% 15% 6% 9% 7% 7% 6% 13% 2% 7%
33% 33% 33% 33% 33% 33% 33% 33% 33% 33%
44% 42% 36% 45% 45% 42% 36% 40% 40% 39%
21% 21% 21% 21% 21% 21% 21% 21% 21% 21%
29% 25% 26% 35% 35% 32% 26% 26% 26% 26%
77% 77% 77% 77% 77% 77% 77% 77% 77% 77%
83% 78% 90% 94% 94% 93% 90% 90% 90% 90%
18% 18% 18% 18% 18% 18% 18% 18% 18% 18%
16% 17% 17% 17% 17% 17% 17% 15% 19% 17%
19% 19% 19% 19% 19% 19% 19% 19% 19% 19%
23% 22% 22% 47% 47% 39% 22% 22% 22% 22%
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
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100% 100% 100% 100% 100% 100% 100% 50% 100% 83%
14 10 8 4 12 8 18 14 18 17
100% 100% 100% 100% 1400% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
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Retail Operations Team - Monthly Performance Scorecard
Country: Hypermart Lampung
ARM Name: Ferdiansyah
# Retail Reps: Rike
Month: Maret 10
2010
Area Measure Note Mar JFM
Team Callage - # stores vs. targetTarget 25
Actual 25
Target 3%
Actual 3%
Haircare
Target 33%
Actual 41%
SkincareTarget 21%
Actual 29%
B&RTarget 77%
Actual 60%
Baby Diapers
Target 18%
Actual 22%
Oral CareTarget 19%
Actual 20%
HaircareTarget 1
Actual 1
Skincare Target 1Actual 1
B&RTarget 1
Actual 1
Baby DiapersTarget 1
Actual 1
Target 100%
Actual
RPS - # incremental Displays Gained Actual 6
ReportingTarget 100%
Actual 100%
Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the month
StrategicOperations
PerformanceEvaluation
RPS - Out Of Stock(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf
(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - % Display Compliance(vs. Head Office Target)
% Reports submitted on time(inititiative tracking, competitive report, scorecard)
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April Mei Juni AMJ JULY Agust SEPT JAS24 24 25 24 24 24 23 24
24 24 2 5 24 24 24 23 24
3% 3% 3% 3% 3% 3% 3% 3%
5% 4% 15% 8% 5% 5% 8% 6%
33% 33% 33% 33% 33% 33% 33% 33%
40% 40% 40% 40% 40% 40% 40% 40%
21% 21% 21% 21% 21% 21% 21% 21%
22% 22% 22% 22% 22% 22% 22% 22%77% 77% 77% 77% 77% 77% 77% 77%
56% 56% 56% 56% 56% 87% 87% 77%
18% 18% 18% 18% 18% 18% 18% 18%
22% 25% 25% 24% 22% 22% 22% 22%
19% 19% 19% 19% 19% 19% 19% 19%
24% 24% 24% 24% 24% 24% 24% 24%
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 11 1 1 1 1 1 1
11 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100%
0 4 4 3 3 4 7 5
100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100%
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Retail Operations Team - Monthly Performance Scorecard
Country: Makro Medan
ARM Name: Ferdiansyah
# Retail Reps: Lidya
Month: Jan-09
Area Measure Note
Team Callage - # stores vs. target
Haircare
Skincare
B&R
Baby Diapers
Oral Care
Haircare
Skincare
B&R
Baby Diapers
StrategicOperations
PerformanceEvaluation
RPS - Out Of Stock(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf
(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - % Display Compliance
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RPS - # incremental Displays Gained
Reporting
Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the mo
(vs. Head Office Target)
% Reports submitted on time(inititiative tracking, competitive report, scorecard)
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OND Jan Feb Mar JFM Apr May
Target #DIV/0! 24 23 23 23 24 23
Actual #DIV/0! 24 24 20 23 15 23
Target 3% 3% 3% 3% 3% 3% 3%
Actual #DIV/0! 11% 15% 3% 10% 8% 12%
Target #DIV/0! 42% 42% 42% 0 42% 42%
Actual #DIV/0! 53% 52% 52% 1 43% 43%
Target #DIV/0! 60% 60% 60% 1 60% 60%
Actual #DIV/0! 56% 48% 44% 0 27% 25%
Target #DIV/0! 98% 98% 98% 1 98% 98%
Actual #DIV/0! 70% 86% 90% 1 75% 75%
Target #DIV/0! 20% 20% 20% 0 20% 20%
Actual #DIV/0! 30% 32% 29% 0 28% 34%
Target #DIV/0! 20% 20% 20% 0 20% 20%
Actual #DIV/0! 7% 23% 20% 0 17% 18%
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target 100% 100% 100% 100% 100% 100% 100%
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Actual #DIV/0! 100% 100% 100% 1 100% 100%
Actual #DIV/0! 2 2 2 2 2 4
Target 100% 100% 100% 100% 100% 100% 100%
Actual #DIV/0! 100% 100% 100% 1 100%
nth
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Jun AMJ Juli Agst Sept JAS Oct Nov Des OND
25 24 25 25 24 26 23 24
25 21 25 25 24 26 23 24
3% 3% 3% 3% 3% 3% 3% 3%
5% 8% 5% 5% 4% 2% 5% 7%
42% 0 42% 42% 42% 42% 42% 42%
46% 0 45% 44% 39% 40% 42% 41%
60% 1 60% 60% 60% 60% 60% 60%
34% 0 38% 37% 42% 44% 43% 42%
98% 1 98% 98% 98% 98% 98% 98%
100% 1 DIV DIV Div div DIV DIV
20% 0 20% 20% 20% 20% 20% 20%
31% 0 33% 31% 31% 31% 32% 33%
20% 0 20% 20% 20% 20% 20% 20%
18% 0 17% 17% 15% 14% 17% 15%
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
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100% 1 100% 100% 83% 100% 75% 100%
2 3 10 15 3 8 10 4
100% 100% 100% 100% 100% 100% 100% 100%
1 100% 100% 100% 100% 100% 100%
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Jan Feb Mar JFM April Mei Juni AMJ April Mei
24 21 25 24 24 25 24 24
24 21 25 24 24 25 24 24
3% 3% 3% 3% 3% 3% 3% 3%
13% 8% 3% 2% 7% 0% 2% 7%
42% 42% 42% 42% 42% 42% 42% 42%
37% 45% 47% 48% 28% 49% 48% 28%
60% 60% 60% 60% 60% 60% 60% 60%
39% 40% 41% 33% 38% 38% 33% 38%
98% 98% 98% 98% 98% 98% 98% 98%
div div div div div div div div
20% 20% 20% 20% 20% 20% 20% 20%
32% 31% 32% 26% 22% 28/% 26% 22%
20% 20% 20% 20% 20% 20% 20% 20%
15% 14% 11% 11% 63% 25% 11% 63%
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1
1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
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100% 100% 100% 100% 67% 75% 100% 67%
DIV 1 4 4 0 0 4 0
100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100%
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Juni AMJ JULY Agust SEPT JAS
25 24 24 23
25 24 24 23
3% 3% 3% 3%
0% 7% 10% 4%
42% 42% 42% 42%
49% 48% 52% 52%
60% 60% 60% 60%
38% 33% 33% 33%
98% 98% 98% 98%
div div div div
20% 20% 20% 20%
28/% 28% 28% 28%
20% 20% 20% 20%
25% 25% 25% 25%
1 1 1 1
1 1 1 1
1 1 1 1
1 1 1 1
1 1 1 1
1 1 1 1
1 1 1 1
1 1 1 1
100% 100% 100% 100%
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75% 67% 44% 100%
0 5 2 0
100% 100% 100% 100%
100% 100% 100% 100%
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Retail Operations Team - Monthly Performance Scorecard
Country: Makro PalembangARM Name: Ferdiansyah
# Retail Reps: Firmansyah PerdanaMonth: Jan-09
Area Measure Note
Team Callage - # stores vs. target
Haircare
Skincare
B&R
Baby Diapers
Oral Care
Haircare
Skincare
B&R
Baby Diapers
StrategicOperations
PerformanceEvaluation
RPS - Out Of Stock(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf
(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - % Display Compliance
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RPS - # incremental Displays Gained
Reporting
Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the mo
(vs. Head Office Target)
% Reports submitted on time(inititiative tracking, competitive report, scorecard)
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Oct Nov Dec OND Jan Feb Mar
Target #DIV/0! 24 23 23
Actual #DIV/0! 24 23 23
Target 3% 3% 3% 3% 3% 3% 3%
Actual #DIV/0! 16% 12% 1%
Target #DIV/0! 42% 42% 42%
Actual #DIV/0! 39% 38% 35%
Target #DIV/0! 60% 60% 60%
Actual #DIV/0! 50% 49% 49%
Target #DIV/0! 98% 98% 98%
Actual #DIV/0! 100% 100% 100%
Target #DIV/0! 20% 20% 20%
Actual #DIV/0! 30% 28% 26%
Target #DIV/0! 20% 20% 20%
Actual #DIV/0! 7% 7% 8%
Target #DIV/0! 1 1 1
Actual #DIV/0! 1 1 1
Target #DIV/0! 1 1 1
Actual #DIV/0! 1 1 1
Target #DIV/0! 1 1 1
Actual #DIV/0! 1 1 1
Target #DIV/0! 1 1 1
Actual #DIV/0! 1 1 1
Target 100% 100% 100% 100% 100% 100% 100%
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Actual #DIV/0! 100% 100% 100%
Actual #DIV/0! 2 2 2
Target 100% 100% 100% 100% 100% 100% 100%
Actual #DIV/0! 100% 100% 100%
nth
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JFM Apr May Jun AMJ Juli Agst Sept JAS
23 24 23 25 24 25 25 24
23 24 23 25 24 25 25 24
3% 3% 3% 3% 3% 3% 3% 3%
10% 2% 4% 5% 4% 6% 7% 2%
0 42% 42% 42% 0 42% 42% 42%
0 37% 39% 38% 0 38% 34% 38%
1 60% 60% 60% 1 60% 60% 60%
0 49% 50% 50% 0 57% 59% 60%
1 98% 98% 98% 1 98% 98% 98%
1 100% 100% 100% 1 100% 100% 100%
0 20% 20% 20% 0 20% 20% 20%
0 21% 21% 25% 0 24% 23% 22%
0 20% 20% 20% 0 20% 20% 20%
0 10% 10% 9% 0 18% 20% 21%
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
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1 100% 100% 100% 1 100% 83% 50%
2 1 8 2 4 8 10 8
100% 100% 100% 100% 100% 100% 100%
1 100% 100% 100% 1 100% 100%
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2010
Oct Nov Des OND Jan Feb Mar JFM April Mei Juni AMJ
26 23 24 24 21 25 24 24 25
26 23 24 24 21 25 24 24 25
3% 3% 3% 3% 3% 3% 3% 3% 3%
1% 3% 3% 6% 2% 1% 4% 2% 5%
42% 42% 42% 42% 42% 42% 42% 42% 42%
37% 38% 38% 39% 39% 39% 39% 42% 42%
60% 60% 60% 60% 60% 60% 60% 60% 60%
69% 56% 54% 48% 33% 44% 41% 83% 83%
98% 98% 98% 98% 98% 98% 98% 98% 98%
100% 100% DIV Div div div div div div
20% 20% 20% 20% 20% 20% 20% 20% 20%
22% 23% 23% 25% 25% 25% 25% 28% 28%
20% 20% 20% 20% 20% 20% 20% 20% 20%
8% 10% 15% 15% 15% 15% 15% 78% 78%
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100% 100%
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100% 100% 100% 100% 100% 100% 100% 100% 75%
2 10 0 DIV 0 6 2 0 0
100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100% 100%
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JULY Agust SEPT AS
24 24 23
24 24 23
3% 3% 3%
3% 2% 8%
42% 42% 42%
42% 50% 50%
60% 60% 60%
83% 83% 83%
98% 98% 98%
div div div
20% 20% 20%
25% 22% 22%
20% 20% 20%
78% 78% 78%
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
1 1 1
100% 100% 100%
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100% 100% 100%
2 4 0
100% 100% 100%
100% 100% 100%
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89/106
Retail Operations Team - Monthly Performance Scorecard
Country: IGR Medan
ARM Name: Ferdiansyah
# Retail Reps: Deni Srimuliani
Month: Januari 09
Area Measure Note
Team Callage - # stores vs. target
Haircare
Skincare
B&R
Baby Diapers
Oral Care
Haircare
Skincare
B&R
Baby Diapers
RPS - # incremental Displays Gained
StrategicOperations
PerformanceEvaluation
RPS - Out Of Stock
(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - % Display Compliance(vs. Head Office Target)
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Reporting
Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the mo
% Reports submitted on time(inititiative tracking, competitive report, scorecard)
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OND Jan Feb Mar JFM Apr May
Target #DIV/0! 24 23 23 23 24 23
Actual #DIV/0! 23 23 23 23 24 23
Target 3% 3% 3% 3% 3% 3% 3%
Actual #DIV/0! 1% 1% 1% 1% 1% 1%
Target #DIV/0! 42% 42% 42% 0 42% 42%
Actual #DIV/0! 55% 55% 50% 1 50% 50%
Target #DIV/0! 60% 60% 60% 1 60% 60%
Actual #DIV/0! 50% 50% 50% 0 50% 50%
Target #DIV/0! 98% 98% 98% 1 98% 98%
Actual #DIV/0! 100% 100% 100% 1 100% 100%
Target #DIV/0! 17% 17% 17% 0 17% 17%
Actual #DIV/0! 13% 16% 17% 0 17% 18%
Target #DIV/0! 20% 20% 20% 0 20% 20%
Actual #DIV/0! 15% 11% 20% 0 20% 20%
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target #DIV/0! 1 1 1 1 1 1
Actual #DIV/0! 1 1 1 1 1 1
Target 100% 100% 100% 100% 100% 100% 100%
Actual #DIV/0! 100% 100% 100% 1 100% 100%
Actual #DIV/0! 1 0 0 0 0 0
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Target 100% 100% 100% 100% 100% 100% 100%
Actual #DIV/0! 100% 100% 100% 1 100% 100%
nth
99%
16.5
50%
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93/106
Jun AMJ Juli Agst Sept JAS Oct Nov Des
25 24 25 25 24 26 26 26
25 24 25 25 24 26 26 26
3% 3% 3% 3% 3% 3% 3% 3%
3% 2% 1% 1% 1% 3% 3% 3%
42% 0 42% 42% 42% 38% 38% 38%
50% 0 50% 50% 50% 38% 38% 38%
60% 1 50% 50% 50% 50% 50% 50%
50% 0 50% 50% 50% 70% 70% 70%
98% 1 98% 98% 98% DIv DIv DIv
100% 1 100% 95% 95% Div Div Div
17% 0 6% 6% 6% 6% 6% 6%
18% 0 18% 18% 18% 6% 6% 6%
20% 0 18% 18% 18% 18% 18% 18%
20% 0 20% 20% 20% 20% 20% 20%
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 11 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
100% 1 100% 100% 100% 100% 100% 100%
0 0 0 0 0 0 0 0
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100% 100% 100% 100% 100% 100% 100% 100%
100% 1 100% 100% 100% 100% 100% 100%
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95/106
2010
OND Jan Feb Mar JFM Apr May Jun AMJ
24 21 25 23 24 24 25 24
24 21 25 23 24 24 25 24
3% 3% 3% 3% 3% 3% 3% 3%
3% 5% 3% 4% 2% 5% 6% 4%
38% 38% 38% 0 38% 38% 38% 0
38% 39% 32% 0 33% 42% 42% 0
50% 50% 50% 0 50% 50% 50% 0
70% 78% 49% 1 59% 54% 54% 1
DIv 65% 65% 1 65% 65% 65% 1
Div 65% 96% 1 87% 68% 68% 1
6% 6% 6% 0 6% 6% 6% 0
6% 9% 9% 0 7% 10% 10% 0
18% 18% 18% 0 18% 18% 18% 0
20% 11% 5% 0 8% 41% 41% 0
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 11 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 1 100% 100% 100% 1
0 2 4 2 4 2 2 3
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100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 1 100% 100% 100% 1
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100% 100% 100% 100%
100% 100% 100% 1
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Retail Operations Team - Monthly Performance Scorecard
Country: GIANT Lampung
ARM Name: FERDIANSYAH
# Retail Reps: Rike sylvia
Month: Feb-10
Area Measure Note OND Jan Feb
Team Callage - # stores vs. target
Target #DIV/0!
Actual #DIV/0!
Target 3% 3% 3%
Actual #DIV/0!
Haircare
Target #DIV/0!
Actual #DIV/0!
Skincare
Target #DIV/0!
Actual #DIV/0!
B&R
Target #DIV/0!
Actual #DIV/0!
Baby Diapers
Target #DIV/0!
Actual #DIV/0!
Oral Care
Target #DIV/0!
Actual #DIV/0!
Haircare
Target #DIV/0!
Actual #DIV/0!
Skincare
Target #DIV/0!
Actual #DIV/0!
B&R
Target #DIV/0!
Actual #DIV/0!
Baby Diapers
Target #DIV/0!
Actual #DIV/0!
Target 100% 100% 100%
StrategicOperations
Performance
Evaluation
RPS - Out Of Stock(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - Share of Shelf(via Source One - Covered customers only)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - # stores with Planogram Compliance(vs. Head Office Agreements)
RPS - % Display Compliance
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Actual #DIV/0!
RPS - # incremental Displays Gained Actual #DIV/0!
Reporting
Target 100% 100% 100%
Actual #DIV/0!
Note: To be owned by Area Retail Managers & submitted to Agency by 2nd of the month
(vs. Head Office Target)
% Reports submitted on time(inititiative tracking, competitive report,scorecard)
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Mar JFM Apr May Jun AMJ Juli Agst Sept JAS Oct Nov
23 23 24 23 25 24 25 25 24 26 23
23 23 24 23 25 24 25 25 24 24 23
3% 3% 3% 3% 3% 3% 3% 3% 3% 3% 3%
3% 3% 3% 1% 2% 2% 4% 3% 1% 2% 9%
35% 0 35% 35% 35% 0 35% 35% 35% 35% 35%
40% 0 40% 40% 40% 0 40% 40% 40% 40% 40%
23% 0 23% 23% 23% 0 23% 23% 23% 23% 23%
15% 0 14% 14% 15% 0 14% 14% 14% 15% 13%
76% 1 76% 76% 76% 1 76% 76% 76% 76% 76%
78% 1 80% 82% 82% 1 82% 80% 80% 80% 80%
20% 0 20% 20% 20% 0 20% 20% 20% 20% 20%
18% 0 19% 20% 20% 0 20% 20% 20% 20% 20%
17% 0 17% 17% 17% 0 17% 17% 17% 17% 17%
12% 0 13% 15% 15% 0 15% 15% 15% 15% 15%
1 1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 10% 10% 100% 100%
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100% 1 100% 100% 75% 1 100% 100% 100% 50% 75%
2 2 8 17 7 11 11 13 8 6 8
100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
100% 1 100% 100% 100% 1 100% 100% 100% 100% 100%
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2010
Des OND Jan Feb Mar JFM April May Juni AMJ JULY Agust
24 24 21 25 24 24 25 24 24
24 24 21 25 24 24 25 24 24
3% 3% 3% 3% 3% 3% 3% 3% 3%
14% 4% 2% 3% 11% 16% 6% 6% 8%
35% 35% 35% 35% 35% 35% 35% 35% 35%
40% 40% 40% 40% 30% 38% 38% 38% 44%
23% 23% 23% 23% 23% 23% 23% 23% 23%
14% 15% 15% 15% 25% 58% 58% 25% 25%
76% 76% 76% 76% 76% 76% 76% 76% 76%
80% 80% 80% 80% 38% 86% 86% 86% 86%
20% 20% 20% 20% 20% 20% 20% 20% 20%
20% 20% 20% 20% 22% 11% 11% 22% 10%
17% 17% 17% 17% 17% 17% 17% 17% 17%
15% 15% 16% 17% 20% 56% 56% 20% 20%
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1 1
100% 100% 100% 100% 100% 100% 100% 100% 100%
8/8/2019 MD Scorecard Manual _ Ferdiansyah2
104/106
50% 100% 100% 100% 67% 100% 100% 100% 100%
10 18 8 9 0 1 0 0 2
100% 100% 100% 100% 100% 100% 100% 100%
100% 100% 100% 100% 100% 100% 100% 100% 100%
8/8/2019 MD Scorecard Manual _ Ferdiansyah2
105/106
SEPT AS
23
23
3%
9%
35%
44%
23%
25%
76%
86%
20%
10%
17%
20%
1
1
1
1
1
1
1
1
100%
8/8/2019 MD Scorecard Manual _ Ferdiansyah2
106/106
100%
4
100%
100%