Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

Post on 09-May-2015

1.735 views 0 download

description

You know you have to pay attention to your advocates…and to bloggers…AND to high-social-score-wielding “Influencers.” But how do you put all of that together into an influencer outreach or marketing program that really works? The answer is surprisingly simple. Once you know how to score the effect different types of influencers have on your business, you’ll know how to shape outreach, incentive, and rewards programs that maximize your marketing efforts. Takeaways Using a real-world example, you’ll learn an easy model for how to characterize the four types of influencers, what benefits each group brings to your marketing efforts, and how to prioritize the groups based on budget, time, and effort.

Transcript of Maximizing Social Influence: A Case Study (or, GlassesA A Love Story

A Case Study for Maximizing

Influencer Outreach

By: Tamsen Webster@tamadear

GLASSESA Love Story

@tamadear

“I want some new glasses.”

@tamadear

@tamadear

@tamadear

@tamadear

@tamadear

@tamadear

@tamadear

SOCIAL INFLUENCE

@tamadear

@tamadear

Everyone’s an influencer.

@tamadear

Two Factors

• Reach• Probability of Immediate

Action

@tamadear

Low Probability

of ActionHigh Probability of Action

PersonalConnection

BroadReaching

@tamadear

Connected CatalystsLow Probability

of ActionHigh Probability of Action

PersonalConnection

BroadReaching

@tamadear

Passionate Publishers Connected CatalystsLow Probability

of ActionHigh Probability of Action

PersonalConnection

BroadReaching

@tamadear

Passionate Publishers Connected Catalysts

Everyday Advocates

Low Probability

of ActionHigh Probability of Action

PersonalConnection

BroadReaching

@tamadear

Passionate Publishers Connected Catalysts

Everyday Advocates Altruistic Activators

Low Probability

of ActionHigh Probability of Action

PersonalConnection

BroadReaching

@tamadear

Connected Catalysts

• Massive exposure• Immediate action

@tamadear

Passionate Publishers

• Buzz at scale• Expert coverage

@tamadear

Everyday Advocates

• Sincere endorsement• “Strong tie” word of mouth

@tamadear

Altruistic Activators

• Proactive recommendations• Valued resource

@tamadear

Listen to conversations

…not just mentions

@tamadear

Passionate Publishers Connected Catalysts

Everyday Advocates Altruistic Activators

EFFORT@tamadear

Passionate Publishers Connected Catalysts

Everyday Advocates Altruistic Activators

COST@tamadear

Passionate Publishers Connected Catalysts

Everyday Advocates Altruistic Activators

RISK@tamadear

Passionate Publishers Connected Catalysts

Everyday Advocates Altruistic Activators

REWARD@tamadear

Passionate Publishers Connected Catalysts

Everyday Advocates Altruistic Activators

HIGH EFFORTHIGH COSTHIGH RISK

LOW RISKLOW COST

LOW EFFORT

LOW REWARD

HIGH REWARD

@tamadear

Passionate Publishers Connected Catalysts

Everyday Advocates Altruistic Activators

@tamadear

Prospect

“I want some new glasses.”

@tamadear

Prospect Activator

“I want some new glasses.”

@tamadear

Brand

Prospect Activator

“I want some new glasses.”

@tamadear

Brand

Prospect Activator

“I want some new glasses.”

@tamadear

@tamadear

Brand

Prospect Activator

“I want some new glasses.”

@tamadear

@tamadear

@tamadear

@tamadear

Brand

Prospect Activator

“I want some new glasses.”

@tamadear

@tamadear

Reward the behaviors you want to repeat

@tamadear

Passionate Publishers• Identify based on reach &

relevance• Provide compensation

Everyday Advocates• Provide great brand

experience• Provide rewards

Altruistic Activators• Practice social listening to target• Provide rewards

@tamadear

@tamadear

@tamadear

Passionate Publishers• Identify based on reach &

relevance• Provide compensation

Everyday Advocates• Provide great brand

experience• Provide rewards

Altruistic Activators• Practice social listening to target• Provide rewards

Connected Catalysts• Identify based on reach & “buzz”

• Provide compensation

@tamadear

Passionate Publishers Connected Catalysts

Everyday Advocates Altruistic Activators

Low Probability

of ActionHigh Probability of Action

PersonalConnection

BroadReaching

@tamadear

Passionate Publishers Connected Catalysts

Everyday Advocates Altruistic Activators

Low Probability

of ActionHigh Probability of Action

PersonalConnection

BroadReaching

@tamadear

@tamadear

Thank you.