Mastering Team Skills and Interpersonal

Communication

CONTENTS

1. Communicating effectively in

2. Making meetings more productive

3. Improving listening skills

4. Improving nonverbal communication

5. Developing business etiquette

MASTERING TEAM A team is a unit of two or more people who

share mission and responsibility for working to achieve a common goal.

Problem solving team Task forces

COMMUNICATING EFFECTIVELY IN TEAMS

ADVANTAGES OF TEAMS

Information andKnowledge

Levels of Performance

Acceptanceof Solutions

Diversity ofViewpoints

DISADVANTAGES OF TEAMS Groupthin

k

Hidden Agendas

Cost Issues

IMPROVE TEAM PERFORMANCE

Valuable assets

Exchange information

Focus on personal agenda

Knowledge and skills

Trust each other

Clear objective

MAKING YOUR MEETINGS MORE PRODUCTIVE

PRODUCTIVE MEETINGS

PurposeParticipantsTime & VenueAgenda

CONDUCT MEETINGS

Stay on TrackFollow the RulesInvite ParticipationParticipate ActivelyClose Effectively

Virtual Teams

Virtual Meetings

Teleconferences

Videoconferences

Web-Based Systems

MEETING TECHNOLOGIES

IMPROVING YOUR LISTENING SKILLS

EFFECTIVE LISTENING SKILL

HEARING IS BY EARS AND ‘LISTENING’ IS BY MIND.

WHY DO WE LISTEN?

To gain information. To get feed back. To participate in another’s details. To create a relationship. To respect and value others.

CRITICALCONTENT

EMPATHIC ACTIVE

LISTENING

THE LISTENING PROCESS

1. Receiving

2. Decoding

3. Remembering

4. Evaluating

5. Responding

BARRIERS TO LISTENING External barriers

Physical distraction Difficulty with material Lack of good delivery

Lack of interest Planning a response Wandering attention Prethinking Semantic barriers

QUALITIES OF GOOD LISTENER Listen actively Take careful and complete notes Make frequent eye contact Focus on speaker and the content Adjust listening style to the situation Look for opportunities to learn Save question until an appropriate time

INEFFECTIVE LISTENING

Listen passivelyTake no notesMake little eye contactFail to give the non verbal

feedbackInterrupt whenever they do not

understand

WAYS TO IMPROVE LISTENING SKILL Should talk less and listen more as “ Allah

has blessed us with two ears and one tongue”

Listen carefully with patience and concentration

While listening do not show casual attitude Try to understand the points always listen to

learn something Make notes Always show positive attitude and never mix

personal feeling about the speaker

IMPROVING YOUR NONVERBAL COMMUNICATION SKILLS

CATEGORIES OF NONVERBAL COMMUNICATION

Body language

Eye contact

Appearance

Gestures and postures

Paralanguage

Grooming

CATEGORIES OF NONVERBAL COMMUNICATION

Clothing

Surroundings

Time and space

DEVELOPING YOUR BUSINESS ETIQUETTE

IN THE WORKPLACE

First Impressions

Personal Appearance

Phone Skills or

Habits

IN SOCIAL SETTINGS

First Impressions

Personal

Introductions

Business Meals

Cellular Phones

Appearanceand Actions

PersonalIntroductions

BusinessMeals

COMMUNICATING ONLINE Avoid personal attacks

Stay focused on the original topic

Do not present opinions as facts

Use good grammar and punctuation

Use updated virus protection

Ask permission before chatting

COMMUNICATING ONLINE Control language and emotions

Never assume privacy

Do not waste other people’s time

Respect boundaries