1MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

The Answer to The Answer to Faster, Leaner Faster, Leaner and and Greener Greener

Business ProcessingBusiness Processing

Misha KravchenkoVice President

IR Reservation SystemsMarriott International

2MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

Marriott International Overview

• Over 3,000 Hotel & Resort, Timeshare and Corporate Housing Properties

• Over 130,000 Associates

• Operations in 69 countries

• A growing and profitable company

• Committed to Environmentally responsible operations and Conserving Energy

3MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

Leading Lodging Brands

4MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

For many years, Marriott has been ranked among the top 50 companies in a prestigious listing of the most innovative users of information technology in the United States.

Named as recipient of the prestigious CIO 100 Award many times. This award recognizes Marriott's positive business performance through resourceful IT management and processes.

Computerworld. Marriott has been named as one the "Best places to work in Information Technology".

Specialist Media recognition

5MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

Going Green

• At Marriott, we are working toward more sustainable environmental practices.

• By conserving energy, our hotels around the world are on track to reduce our greenhouse gas emissions by nearly 1 million tons over 10 years — 2000 to 2010. That’s equivalent to taking 140,000 cars off the road.

• Marriott received the 2007 Energy Star Sustained Excellence Award from the U.S. Environmental Protection Agency for three years of outstanding performance and has earned more Energy Star labels than any other hotel company.

6MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

Going Green

April is Environmental Awareness Month

• At Marriott International, we believe the future of business is green. We aspire to be the global hospitality leader that demonstrates how responsible hospitality management can be a positive force for the environment while continuing to grow our business and create economic opportunity around the world. By our example, we hope to inspire environmental action by others. After all, we are all guests on this planet!

7MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

AffordabilityAffordability

Pick any 2

TypicalIT

System

Rich Functionality

FastHigh Availability

8MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

With theright peopleand the rightsystem.......

FastHigh Availability

Rich Functionality

?

AffordabilityAffordability

9MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

With TPF Pick 3 - Get 3 !

TPF

FastHigh Availability

Rich Functionality

AffordabilityAffordability

10MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

AffordabilityAffordability

In fact, withmainframe TPF Get 4 !

TPF

FastHigh Availability

Rich Functionality

GREEN

11MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

MARSHA

TPF

12MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

z9 mainframe

(Running TPF, z/VM, zLinux)

The MARSHA Reservations System

TCP/IP

Supports; XML, SOAP, MQ, SSL,

HTTP, “C++” lang.

Pure TCP/IP(Easily Connects to any “Open System”)

An “Open System”

MARSHA

TPF

Central Reservations System

(provider of SOA services)

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express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

How did we do it?

14MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

SNA over IP

3746 FEP

TPF

CMC

TCP/IP

NT SNA servers

MPIF servers

PC access

TPF

CMC

Huge costs$$millions

Huge costs$$millions

Huge costs$$millions

15MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

TPF

CMC

16MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

TPF

CMC

WHY?

17MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

Just say NO !

18MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

Predicting the future with a Crystal Ball

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express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

In the absence of a crystal ball, a history book is the next best thing.

20MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

K. I. S. S.

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express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

Systems connectivity architecture

Direct “pure” TCP/IP

TCP/IPMERLIN

Secure Dial-up

PC green screen

Web

Servers

marriott.com

Courtyard

PMS

Richie

Fidelio

PMS

Sabre

Worldspan

Full

Service

PMS

Galileo

Pegasus

HDS

TCP/IP

GuestView

PMS

FirstDataAmex

MARSHA

TPF

VPN

Amadeus

eMail

$$$millionsannual savings !

“SNA Free”

22MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

TCP/IP

Web

Servers

Unixservers M

ARSHA

TPF

marriott.com architecture 1Q03

XML viaHTTP

Text viaTCP/IP

ORACLEdatabases

23MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

TCP/IP

Web

Servers

MARSHA

TPF

New marriott.com Direct Connect architecture

XML via HTTP

HTTP serverXML Parser

Session HandlerMessage Broker

Business logic andcontext handler

Databases portedfrom ORACLE

$$$ annual cost savings!!

24MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

Virtualization allows cost efficient workload sharing

5sharedEngines

Mainframe virtualization allows sharing of Productionhardware with Test/Development workloads at off peak times.zVM allows cloning of complete MARSHA Test Environmentsat no incremental CPU hardware or software cost.

z9 server

VM System runs on two engines supporting 3 Test TPF Systems, numerous VPARS,CMS development,Source Code libraries,Production CBT system

Production TPFruns MARSHA Application on five z9 engines

25MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

Leveraging low marginal cost CPU cycles

2IFL

Engines

Since the mainframe investment is fully amortized and fundedbased on the business benefits (lowest cost in the industry),marginal costs of adding additional workload are extremely low.The two IFL engines running zLinux for TPF DevelopmentSupport are also used for other Production system workloads for minimal $ incremental costs.

z9 server

Two IFL engines support TPF SDLC infrastructure, two Production Applications,and several support databases

$$$ annual cost savings!!

26MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

nozama dotcom

Eating Soup with a ForkBy Alan Cooper

List Price: $25.00Our Price: $17.00

Add to Shopping Cart

Availability: Usually ships within 24 hours

27MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

nozama dotcom

Eating Soup with a ForkBy Alan Cooper

List Price: $25.00Our Price: $17.00

Add to Shopping Cart

Availability: Usually ships within 24 hours

28MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

The Perils of CacheCUSTOMERS

INVENTORY

“maybe”inventory

29MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

Single Image InventoryCUSTOMERS

INVENTORY

Accurate, Efficient, Precise, Consistent and Yield-managed!

M ARSHA

30MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

Green Eco-Friendly infrastucture

workEngines

Running a Central Reservation System on the mainframe isextremely cost and power efficient.

Currently configured z9 server which housesProduction MARSHA, several full cloned TestSystems, 24 “virtual” Test Systems, thecomplete TPF Development infrastructure,Change Control and IDE environment, twozVM systems, several zLinux systems, manyreporting systems and databases requires just 6.3kWh of power! Virtualization allows easy, simple, and “free” additions of extra

workloads outside “peak” Production hours.

31MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

32MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

Res Agts

Secure Dial-up

Web

Fidelio & Opera

PMS

Full Service

PMS

SABRE

Galileo

Worldspan

Pegasus

TravelWeb

MARSHA

TPFAmadeus

eTools

FossePMS

Expedia

Marsha Link

Kayak

SideStep

$$$24x7 Revenues !

Marriott International Worldwide Sales Supply Chain

marriott.com

33MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

Res Agts

Secure Dial-up

Web

Fidelio & Opera

PMS

Full Service

PMS

SABRE

Galileo

Worldspan

Pegasus

TravelWeb

MARSHA

TPFAmadeus

eTools

FossePMS

Expedia

Marsha Link

Kayak

SideStep

$$$24x7 Revenues !

Marriott International Worldwide Sales Supply Chain

marriott.com

34MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATIONThe contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the

express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

Questions?