Post on 23-Feb-2016
description
Marc BaizmanRose de FremeryDahna Goldstein
How to Translate Geek-speek into Normal Human#13NTCGeek
2
Session Flow
Understanding Emotional
Intelligence
Interpreting body language
Translating geek-speak into normal human
3
Photohere
Photohere
Photohere
Rose de Fremery@rosedefremeryManaging editor of a
social media magazine, Red Sox
fan and writing/calligraphy
geek.
Dahna Goldstein@philantech
Grant management software provider, NPTechie, hockey
player, folky musician, grammar geek.
Marc Baizman@mbaizman
Nonprofit technology coach, Salesforce and
Google Apps, improv and sketch comedy performer,
unrepentant geek.
About the Presenters
4
Introductions
5
IQ vs. EQ
http://www.yodesh.com/wp-content/uploads/2012/11/head-versus-heart-love-19072367-500-325.jpg
6
Emotions Are Contagious
Source: http://www.flickr.com/photos/cheriejphotos/6019067180/
7
EQ framework
• Self awareness• Self regulation• Motivation• Empathy• Social skill
8
Self Awareness
Source: http://www.flickr.com/photos/nihonbunka/8134323441/
9
Self Management
Source: http://www.flickr.com/photos/danielito311/5847295876/
10
Motivation
Source: http://www.flickr.com/photos/peterjon/344323226/
11
Empathy
Source: http://www.flickr.com/photos/cabinet/2492697215/
12
Social Skill
Source: Modified from http://www.flickr.com/photos/marcusnelson/8291643623/
13
Resonance vs. Dissonance
Source: http://www.flickr.com/photos/tmvogel/418061127/
14Source: http://www.flickr.com/photos/joyoflife/390892410/
Body Language!
15
What Does “Body Language” Mean?• Our bodies (“kinesics”)• Proximity to others• Facial expressions• Eyes and focus• Physical Contact• Contacting with other things• Breathing
16
Body Language Warnings!
17
Personal Space/Distance
Source: http://3.bp.blogspot.com/_B8ICD5kTvJU/SRAJ8WQDvmI/AAAAAAAAAUA/0p_88bCV0hY/s400/space+invader.bmp
18
How Close is too Close?
19Source: http://www.flickr.com/photos/usnationalarchives/4012379684/
Facial Expressions
20Source: http://www.flickr.com/photos/viamoi/3668373683/
Eyes
21Source: http://www.flickr.com/photos/gemmabou/5198326130/
Mouth
22
http://www.flickr.com/photos/63723146@N08/8492557730/
Head
23Source: http://www.flickr.com/photos/malias/106819749/
Arms and Legs
24Source: http://images.businessweek.com/ss/06/04/sb_presentations/image/clinton.jpg
Hands
25
Handshakes
26
https://encrypted-tbn3.gstatic.com/images?q=tbn:ANd9GcQKSwdtCrR5SshEbHivg9_VeXv9Z7z3pwBl1ryPRTUTWsg5YxM4-Q
Seating
27
Mirroring
28Source: http://www.paranexus.org/useruploads/images/260-mirroring.jpg
Mirroring
29
Practice!
• Watch TV with the sound off! What do you see?
• People-watching – try it (but don’t be creepy)!
• Sample exercises
30
Translating Tech Terms(aka Technobabble)
Source: http://bwmedia.wordpress.com/2010/02/27/sns-farragut-3-the-comic/
31
Geeks use specialized language
32
But so do senior management, grantmakers, fundraisers…
33
Why Is the Language We Use SoImportant?
Source: http://bit.ly/SAvLsK
34
Source: http://bit.ly/X9O0Ks
So, Let’s Activate the Universal Translator…
35
Source: http://amzn.to/Wmyf0D
Features Versus Benefits
36
Source: http://bit.ly/YRZcuC
Features Versus Benefits
37
Source: http://bit.ly/5V8kKZ
Learn their language too
38
Source: http://bit.ly/Zvfx9C
The Nick Burns Problem
39
Source: http://bit.ly/Ywhq2I
Body language: what you’re communicating
40
Body language: how they’re responding
Source: http://bit.ly/13auliG
41
Source: http://bit.ly/WeAmJ1
Active listening
42
Source: http://huff.to/V9wiVj
Tone
43
Role Playing
Source: Wikimedia Commons
(Ok, not that kind of role playing…)
44
Source: http://www.flickr.com/photos/cicciopizzettaro/4297936934/
45
Evaluate This Session!Enter for a chance to win an NTEN engraved mini iPad!
Or, search by session title at www.nten.org/ntc/eval