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Note: This presentation contains some graphic images.

Thumbs up or Thumbs down…

Risk management is part of everyone’s

job.

How strongly do you agree with this statement

We seem to be dealing with more accidents or “emergencies” than ever before.

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Managing Our Risky BusinessCPRS DePR Make and Take Webinar Series

March 2014James C. Wheeler, ManagerAquatics and Leisure Services Divisions

San Francisco Recreation and Park Department

Define Risk Management Cover Employer and Employee

Responsibilities Types of Emergencies and Critical Incidents Emergency Preparedness Ten Stages of Preparing for and Handling

Emergencies or Incidents

Introduction

In Your Chat Box…

What are some of the risks/emergencies you have had to deal with in your career?

The identification, analysis, assessment, control, and avoidance, minimization, or elimination of unacceptable risks.

The process of analyzing exposure to risk and determining how to best handle such exposure.

Risk Management

The strategies to manage risk typically include transferring risk to another party, avoiding the risk, reducing the negative effect or probability of the risk, or even accepting some or all of the potential or actual consequences of a particular risk.

Three Common Ways to Mitigate Risk

Transfer (Waive or Insure) Eliminate Assume

In Other Words…

Employers and employees equally share the responsibility and duty to provide safe places and protect people.

Employer Responsibilities Must develop emergency response plans Employees have to be trained to follow

plans Must understand requirements to develop

effective and compliant emergency response plans (ERP’s)

Need to develop effective ways of implementation including employee education.

Employee Responsibilities Play a Key Role in the Execution of Proper Response to:

Weather Related Disasters Natural Disasters Bomb Threats Fire Workplace Violence Hazardous Material Spills and Incidents

Choose the best response.

Our agency has an Emergency Response Plan,

a. Yes and it is up to date and staff are trained to implement the plan.

b. We have a plan but it could use some updating and staff could be better trained to implement the plan.

c. I’m not sure if we have a plan.d. Other (please explain in your chat box.)

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When Developing Emergency Response Plans Consider:

Types of emergencies Layout of the facility Available equipment Medical emergency personnel Chain of command Emergency response plan rehearsal

Roles and Responsibilities of Staff Coverage of rescue

area Clearing the facility Primary rescuer Calling EMS Crowd control Responsibilities

after the emergency

Media Contact

Sudden or unexpected appearance; an unforeseen occurrence; a sudden occasion.

Unforeseen occurrence or combination of circumstances which calls for immediate action or remedy; pressing necessity.

Definition of Emergency

Non-Life Threatening

Life Threatening

2 Types of Emergencies

In your chat box…

Please list some NON life-threatening emergencies that you might face during your park and recreation career.

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Develop simple no-hole steps for dealing with non-life threatening emergencies

Non-Life Threatening

Location protocol, what stays in place and what goes to the office/1st Aid room

Treatment you provide and treatment you don’t provide

Documentation and reporting Follow-up Investigation if necessary

Standard Steps for the Everyday Non-life Threatening Emergency

Warning: The following slide contains graphic medical images.

Life Threatening

Life Threatening or “Call 911 When”…

No Breathing No Pulse Seizure Stroke Broken Bones Excessive Bleeding Suspected Spinal

Loss of Consciousness

Heat Stroke Shock Diabetic Anaphylaxis 24 X 72…

Evaluate the possibilities Define your objectives Plan for action Implement the plan Review and revise when needed

Plan For Anything & Everything

Examples of Incidents That Would Require a Emergency Response Plan (ERP)…

Develop safety plans for dealing with: Earthquakes Floods Fires Lightening Have adequate equipment and supplies

available to "Ride it Out" Make safety plans accessible to everyone

and easy to understand, maps, steps, etc.

Natural Disasters

In addition to planning for natural disasters, also plan for people problems:

Angry customers Bomb threats Riots at large events Terrorism Shooters Staff and patron safety is a priority

Man Made Disasters

In your chat box...

List some natural or man-made disasters you have encountered during your career in parks and recreation.

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Our Ultimate Duty is to Prepare our Facilities and Staff to Take Care of the Community That we Serve

Ten Stages of aCritical Incident

Let’s Take a Look at Your Make and Take ™ Activity…

As we go through the slides please

use your Make and Take ™ Activity

Handout to develop your action items.

What we do in anticipation of incidents.

Step 1: Preparedness

Emergency Action Plans

First Aid Kits PPE AED Oxygen Backboard and

Blankets Fire Extinguisher Mechanical

Room MSDS

On-site Equipment

Phone List

Training

Who is affected and what care do they need?

Step 2: Victims

Primary Care

Mass Care

Unconscious or Injured

Who we call to help depends on the situation.

Step 3: Emergency Medical Services

Protecting others and controlling crowds

Step 4: People on Site

Victims Out of Harms Way

Crowds Out of the Way

What we do to secure and protect our facility and our Property

Step 5: Facility

Shut Offs

Cash and information

Equipment and Belongings

Notifying your Supervisor and/or the Director

Step 6: Notification

Reviewing the event, getting the facts straight, making sure everyone is okay.

Step 7: Staff Defusing

Review What Went Right

Everyone on the Same Page

No talking to anyone unless directed.

Step 8: The Media

The Role of the Public Information Officer

Fill out the right forms in a timely manner, these are potential legal records

Step 9: Reporting

Completely and Objectively

Depending on the incident people may need a lot of care and counseling

Step 10: Stress Debriefing

Its All About Duty!

PreparednessVictimsEMSBy-standersFacility

NotificationStaff DefusingThe MediaReportingStress Debriefing

Next Steps…

What will you do as a result of completing this webinar?

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Thanks for your participation!

James Wheeler, ManagerAquatics and Leisure Services

DivisionsSan Francisco Recreation & Park

Dept.501 Stanyan Street

San Francisco CA 94117415-831-6833

james.wheeler@sfgov.org

International Speaker Alison Harle Make and Take Personal Branding Learn how to improve your image at work

and in the community using creative techniques as well as the Parks Make Life Better! ® toolkit.

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