Managing Global Teams

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Speaker

Mary Holland, CPP Global Director of Strategy,

Development and Training

Global Payroll Management

Institute (GPMI)

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Agenda

• 21st Century Leadership

• Culture

• Global Partnerships

• Talent and Team Development

• Global Communication

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21st Century Leadership

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Leadership Quotes

“All our dreams can come true, if we have the

courage to pursue them.”

Walt Disney

Lea

6 Sheryl Sandberg

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“To reach your full potential you need to Dream,

Believe and Achieve. My wish for you is to

experience the:

Joy of volunteering

Power in believing

Ability to adapt to the unexpected”

Mary Holland ,CPP

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1. Identify the leadership competencies needed in a global

environment

2. Understand the different leadership styles to improve

effectiveness

3. Discuss the challenges faced in the workplace today

Objectives

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The Changing

World

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The Changing World

Key

Areas

Collaboration

Learning

Opportunities

Self-Service

Flexibility

Efficiency

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Global Leadership Skills

Be self-aware (high

emotional intelligence)

Have confidence

Demonstrate humility

Lead and motivate

others

Promote fairness and

inclusion

Drive company vision

and values

Communicate with

conviction to

clients/customers

Demonstrate honesty

and integrity

Work with your team at

all levels within the

business

Listen effectively

Take Responsibility

Be Accountable

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Leaders have many natural

capabilities and strengths that make

them effective leaders.

Summary

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Culture

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The Global Payroll Professional has the opportunity to travel the world, interact and gain

insights from various countries and cultures!

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Culture

“Culture is, in the words of E.B. Tylor, "that complex whole which

includes knowledge, belief, art, morals, law, custom and any other

capabilities and habits acquired by man as a member of society.“

• Remember you need to look at country and your company culture

• Very important for global payroll operations

• Avoid stereotyping

• Consider providing the team with cultural training

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Key Considerations

• Cultural Norms

• Non-US Centric

• Language

• Communication and Learning

Styles

• Time Zones

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• Work habits can vary greatly

– Lunch is a great example; in some countries working lunches

are not acceptable

• Expected hours of work pose challenges

– Number of hours worked per week

– Limit of overtime

– Vacations and holidays

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• Ways of dealing with management

– Accountability

– Responsibility

• “The sun will still rise tomorrow”

• Ensure that there are real differences

• Viva la difference!

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• Keep a business focus

– Corporate way may not be the only way

– Regions of the world may think “our way is better”

• Review processes for efficiency and note what must remain

local

• Can systems handle “global” requirements

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• Everyone thinks “global” project and automatically thinks

“English”

• Remember English is a second language for others around

the world

• Some local accommodations may be required for both

spoken or written instructions

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Culture – Trust and Gender

Building trust

May be required before gathering information

Communication effectiveness

Time and Patience

Gender

Predefined roles for men and women

American women are viewed differently than other women

Understanding the differences between men and women

Understanding the complexities of the working relationships

Avoid stereotyping

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Culture – Dress and Communication

Dress:

First impression sets the tone

Dress code – Establish a professional appearance

Focus on the local dress code

Culture & communication:

Communication styles defined by country or region

Some cultures- “yes” means “I hear you”

Length of pleasantries varies

Level of tolerance of a foreign language

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Culture – Business Cards

Business cards

• Recognized Method of Introduction with Business Associates

• Best practice is for one side in each native language

• Formal presentation

• Remember to plan ahead and bring enough cards

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Communication and Learning Styles

• Learning styles may vary

from country to country

• Different protocols and styles

o Direct to the point

o Being polite and respectful

o Developing a relationship

before doing business

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Communication and Learning Styles

• Topics open for discussion –

personal or business

• Communicating technical

information in non-native

language

• Accommodate these different

styles

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Time Zones

• Working across time zones is a

challenge

• Trying to find common time

o Share the burden

• “Time is money” – American

mantra

o Other cultures – not so much!

• Punctuality is viewed

differently

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Accept Culture Difference

• Learn to embrace the other culture

o Schedule calls/meetings at appropriate times, be flexible

o Be very clear of what you mean, especially around deadlines

o Acknowledge local customs (in many Asia countries, it is rude to not provide your host with a small gift)

o How to present/receive a business card

• Most countries use 2 hands

• Never put it in your back pocket or wallet in front of them

• A successful project starts with the people

o Build trust through acknowledging your differences

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Understanding Culture is essential

for Global Payroll Leaders.

Summary

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Global Partnerships

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Building strong relationships with your business partners and

outside vendors is very important!

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Global Partnerships

• Winning globally requires inputs/partnerships:

• Human Resources

• Benefits

• Legal

• Payroll teams

• Finance

• Accounting

• Corporate Tax

• Global Mobility

• Treasury

• Information security – data

security and IT groups

• Business operations

management

• Compensation

• Stock Administration

• Senior Management

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• Timing of payroll closes to ensure paperwork is

submitted on time

• Compliance for withholding and reporting of cash

and non-cash fringe benefits

• Business plans are shared that will impact payroll

• Sharing of Payroll Mission, Values and Goals with

partners

• Understand expectations of each party

• Education for partners on systems and/or processes

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Managing global payroll teams/staff across

the globe is important to ensure accurate pay,

and compliance!

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Sharing Payroll Mission, Values, and Goals

Mission Goals Values

Provides insight and understanding!

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What education /

training is needed with

our partners?

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Building Strong Relationship is

critical for Global Payroll Leaders.

Summary

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Talent/Team Development

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Essential to have an effective talent development process in place to

foster new talent and develop existing people!

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Do we have the right resources?

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People

• What talent resources do you have?

o Location, roles defined

o Do you need to hire or change roles?

• Who is pushing the global model

o What executive support do you have?

o Do you have business operations and management buy in?

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People - continued

• Determine who is the Global Payroll Owner (GPO)

o Do the GPO own the people and processes?

o Define the payroll structure at local – regional - corporate headquarters

• What support will you need for implementations?

o Consultants

o Vendor support

o Staff available time

• Change management efforts

o Define team

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Things to Consider…

• What systems will be used?

• What are payroll’s function and processes?

• When is the system go-live date?

• What is the impact of the service delivery

model?

• What are the number of employees/country

• What are the language and compliance

requirements?

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SWOT Analysis

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Develop Global

Job Descriptions

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• Motivational and Challenging Succession Planning

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• Meaningful Performance and Development Plans

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• Simulated Process Failures to Challenge the Payroll Team

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• Be a Leader not a Manager

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Personal – Self

• Attend APA offered training events and programs, i.e. Congress, online training, events, etc.

• Continually Seek advanced training with all related systems, even with vendors

• Ask for advanced and updated training

• Project Manager for group project • Involvement with projects outside

immediate scope • Special assignments, task force,

committees, etc.

• Microsoft Office Suite Training • Project Management Training

• Leadership Training • Management Training • Communications Training

Continuous Payroll Learning

Advanced (Payroll, Time, HR) Systems Training

Professional Experience

Technology Knowledge

Professional Improvement

Payroll Professional Knowledge

Technology - Systems

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Managing Talent is a Key.

Summary

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Global Communications

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Why “Communication

in a Global Workplace”

Matters?

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Points to Think About… • You have to be able to communicate with all kinds of people in a

global workplace

• People may be very different from you in many ways

• To communicate effectively, you need to recognize differences, be

respectful and tolerant, and work with others to overcome barriers to

effective interaction and communication

• Keep it simple by using simple and concise language

• Remember English may not be their first language

• Important to understand language nuances and local country customs

• Consider providing English writing and conversation classes to team

members

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1. Prepare how you will

communicate

5. Take correction action as

necessary

4. Evaluate the effectiveness

of the communication

afterwards

3. Receive the message

2. Deliver the message

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Six Benefits

Employee Identity and Cohesion

Stronger Teams

Roles Clearly Understood

Stronger Performance

More Productivity

Highly Engaged Teams

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Email: An essential

element of the Global

Payroll Team!

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1. Be clear and specific

2. Be prompt and respond

3. Use a clear subject line

4. Add important directional words

5. Be very careful with non-work related material

6. Include one topic per email

7. Decide carefully who receives your email

8. Don’t use email for clarify misunderstandings

9. Minimize your use of CAPS and bolding

10. Include an email signature

Ten Tips for Effective Email Communication

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How best to communicate

the message?

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Schedule regular meetings to keep your team(s) informed

and engaged!

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Good communication helps to build relationships.

The bottom line for any leader is that whenever you need to communicate

make sure that the message is true, well-reasoned, and substantiated by

solid business logic that is specific, consistent, clear and accurate.

Do this well and you will drastically reduce the number of frustrations and

challenges you face and become a good leader.

Summary

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• Define the roles and skills needed

• Provide opportunities for advancement

• Resources

• Support Employee experience

• Provide training

• Communication

• View as a strategic business partner

Global Leader

Summary

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STRENGTHEN YOUR

GLOBAL CONNECTIONS

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Learn what they know —

join the global community at GPMInstitute.com

Check out our new website!

http://gpminstitute.com/

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3rd Annual

Global Payroll

Management Forum Compliant! Innovative! Resilient!

15-19 May, 2018 Gaylord National Resort on the Potomac

National Harbor, MD, USA