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Managing For Quality

Session 4: Supporting Staff Part 2 | Building Skills through Facilitation and Coaching

In Partnership with Redwood City 2020Thursday, February 3, 20119am – 12:30 pmFacilitator/Trainer: Lynn Johnson | lynn@cnyd.org

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Overview of Training Series

Session 1 | Nov 4 |Strengthening Vision and Leadership

Session 2 | Dec 2 | Sustaining Quality through Community Connections

Session 3 | Jan 13 | Supporting Staff Part 1: Hiring, Supervising, and Training Staff

Session 4 | Feb 3 | Supporting Staff Part 2: Building Skills through Coaching and Mentoring

Session 5 | Mar 3 | Youth-centered Assessment and Continuous Learning

March – May 2011 | 5 hours of Coaching

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Agenda for Today’s Session

1. Welcome and Review2. Brief Presentation: The Tools of

Participation | Facilitation and Coaching

3. Practice: Facilitating a Meeting

4. Short Break5. Practice: Coaching as Part of the Arc of Staff

Development

6. Action for the Month and Evaluations

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Last Session Review

• Motivation 3.0Did anyone take a look at Daniel Pink’s Drive?

• Citizen SchoolsHow did you let their example inspire you to look at your staffing model in a new way?

• Hiring ClinicAny new insights about Recruitment, Job Descriptions, Selection or Training/Orientation?

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Discussion Questions

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1.What are you looking for in a quality teaching staff?

2.What do they need to be able to do?

3.How do you get them there?

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Discussion Questions – Answers from the Room

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What are you looking for in a quality teaching staff?What do they need to be able to do?

• Communication Skills – youth and adults• Passion and Ability to share that passion with others• Positive Energy (flexibility, resourcefulness)• Self-reflective, open to feedback• Ability to create emotional and physical safety• Ability to manage upwards• Creativity• Patience

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Motivation Paradigm Shift

Don’t Work!

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Paradigm Shift

DUCK or RABBIT

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Motivation at all Levels

Youth

YOUOrg

Leadership

Staff

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Youth Development Framework for PracticeYouth ParticipationIt means that young people:

•Have opportunities to participate in decision-making•Have opportunities to develop and practice leadership•Experience a sense of belonging

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Youth Participation – what is it?It also means that you:

•Embrace an essential paradigm shift•Work on sharing leadership and giving up control•Practice patience•Are able to move from role of “supervisor” or “teacher” and more of a partner or facilitator

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Why is it important? What is the impact?

• Program is more aligned with interests

• Attendance and interest increase

• Results in new and exciting ideas and activities

• Reduces time spent on supervision and discipline

• Program staff feel their work is more rewarding

•Maximizes the opportunities for learning and growth

• Young people feel like they matter

• Increases youth resiliency!

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Why is it important? What is the impact?

Increased Intrinsic Motivation

•Youth and staff take responsibility for their own

learning

•They are motivated to complete goals because

they care about them

•They are learning that they can solve their

problems that come up

•They are learning how to learn

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Meetings

•Quick Check-in Meetings

•Problem-Solving or Brainstorming

•Planning

•Status

•Feedback or Follow up

•Combination

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Meetings

•Who needs to be there?

•How long does it have to be?

•How often do you need to have each type of

meeting?

•What kind of involvement do you want?

•What do you and others need to do in advance

in preparation for the meeting?

•What is the desired outcome?

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The Role of the Facilitator

1. Create a safe and comfortable environment

2. Focus on the youth/participants

3. Hold and track the space and experience

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Facilitation Practice

• Each Round – Facilitator, Recorder, Time Keeper, Observer, Participants

• Rotate with your groups – Red, Green, Blue• Facilitate in Real Time with Real Topics:

• Round One: Feedback MeetingGoal: Gather how participants have been using the lessons and learnings back at

their sites to bring back to CNYD. What has worked? What hasn’t?

• Round Two: Brainstorm/Problem Solving MeetingGoal: Come up with as many ideas creative ideas as possible to solve the

problem – How do we communicate our successes to gain future funding and

donations in this economy?

• Round Three: Planning MeetingGoal: To present a plan for the rest of the group for how we might use the final

session to support the overall strengthening of our programs.

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The Role of the Coach

Step 1: SuperviseBe Directive | Demonstrate | Check-In Regularly

Step 2: ManageState Expectations | Clear Goals | Positive & Constructive Feedback

Step 3: CoachEmployee Led | Sharing Needs & Ideas | Reflective Questions

Step 4: Thinking PartnerProblem Solve Together | Challenge Each Other | Get Feedback

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Be The Change Consulting Toolswww.bethechangeconsulting.com

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Next Month: Youth-Centered Assessment and Continuous Learning

•Overview or Review of CNYD’s

Organizational Improvement

Process

•Relationship of Assessment to

Funding Opportunities

•Introduction of Coaching Process

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Your Logic Model

•How can you reconsider your next hire?

• If you are not hiring, what are some things that you can do to reconsider the role of your current staff?

•How will this work help you reach your goals as outlines in your Logic Model?

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Action for the Month

1. If you have gone through an OIP process or any other Youth Development Assessment, bring in any pertinent work (survey results, focus group notes, etc.).

2. Ask yourself:

1. What areas of Youth Development (Safety, Relationship

Building, Youth Participation, Community Involvement, Skill

Building) does my program/organization need to improve on?

2. What ideas do I have now to improve these areas?

3. What kind of help would I need to make this happen?

3. Facilitate a meeting (problem-solving/brainstorming) with staff focused around the above questions

4. EXTRA CREDIT– Do one with youth in your program

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