GREEN WIND SOLUTIONS (P) LTD

THE MOMENT YOU FIND THE ANSWER

Corporate Consultants

MANAGERIAL LEVEL TRAINING PROGRAMME

MANAGER

“An individual who is in charge of a certain group of tasks, or a certain subset of a company.”

YOU DO SO

TOPIC What is training? Importance of training Be self aware Your role Qualities of a manager Handling complaints Do Not’s Reporting

TRAINING

The practice adopted to increase the employee’s know-how of the job that

enhances his/her efficiency and effectiveness.

IMPORTANCE OF TRAINING It improves employee confidence/efficiency

which results in increased productivity and therefore, financial gains.

Upgrades the skills of employees with changing technology and market conditions.

It helps in creating a pool of employees within organization to fill in any vacancy.

It gives a message that the organization cares about employees which increases retention

BE SELF AWARE-THE ATTRIBUTES Knowledge about your Industry and product Knowledge about your company Attention focused on customers by sales

persons Courtesy and friendliness shown Managing supervisory level activities Ability to provide complete and accurate

answers for the questions Representing the management

YOUR ROLE What and whom do you represent ? YOUR COMPANY

YOU ARE THE MOUTHPIECE OF YOUR COMPANY, SO BE WELL AWARE OF WHAT YOU ARE TALKING ABOUT

QUALITIES OF A MANAGERPersonal Quality

Social Quality

Professional Quality

PERSONAL QUALITY

Humanitarian values Honest and sincere Discipline Commitment Enthusiastic Aggressive thinking Critical thinking Self-confidence Stress management

SOCIAL QUALITIES

Effective communication Active Listening People focused / People oriented Team player Dress etiquette Mannerism Adaptability/Flexibility (openness to change)

PROFESSIONAL QUALITY Grievance handling / counseling Negotiation skills/ create win –win situation Transparency / Confidentiality Challenge and risk taking abilities Competency Strategic thinking Logistic manager Values / Ethics Authority Meeting Management Expectation Awareness Etiquette at work Net working

HANDLING COMPLIANTS Never run away from complaints. Receive the complaint politely. Don’t reject or argue. Listen properly. Use 80:20 principle Take notes of the complaints. Reassure them that you will investigate and come

back to them later. Don’t reply in an ambiguous way. Never promise something which you cant do. Always think you are the responsible one to solve

complaints of your subordinates and ultimately customers

Do Not’s Do not treat subordinates as in the stage

of hire and fire . Do not allow customers to have a bad

impression on your company. Do not interfere in other departments

without the prior permission of that department manager.

Reporting Report to the management as and when

they needed. Have a clear cut structure in submitting

report. Report should be easy to understand. Report must be accurate.

THANK YOU

Green Wind Solutions Pvt Ltd