Management and Moral Conflicts

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Management Roles and Moral Conflicts Mohammad Tawfik

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Conflict Management

● Based on the lectures on “The art of Conflict Management” by Michael Dues, the teaching Company

Roles of Management in Conflict Reduction

AND

Managing Moral Conflicts

Management Roles and Moral Conflicts Mohammad Tawfik

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Managers and Conflict Management

Management Roles and Moral Conflicts Mohammad Tawfik

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All organizations are like living organisms, constantly moving, changing, and interacting, and

a change in any one element affects the organization as a whole

Management Roles and Moral Conflicts Mohammad Tawfik

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Some parts of the system operate informally and unofficially

Management Roles and Moral Conflicts Mohammad Tawfik

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Managers and supervisors must improve conflict management within the organization in order to

minimize costs.

Management Roles and Moral Conflicts Mohammad Tawfik

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Seven key principles that can guide top supervisors and managers ...

Management Roles and Moral Conflicts Mohammad Tawfik

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1- Prevent unnecessary conflict ...

Management Roles and Moral Conflicts Mohammad Tawfik

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Caused by creating competitive situations

Management Roles and Moral Conflicts Mohammad Tawfik

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Caused by failing to clearly define roles and responsibilities

Management Roles and Moral Conflicts Mohammad Tawfik

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Caused by failing to establish areas and lines of authority

Management Roles and Moral Conflicts Mohammad Tawfik

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Caused by making decisions without consulting the stakeholders

Management Roles and Moral Conflicts Mohammad Tawfik

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2- Be courageous in the face of conflict

Management Roles and Moral Conflicts Mohammad Tawfik

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3- Focus on the general pattern of conflict management in the organization

Management Roles and Moral Conflicts Mohammad Tawfik

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4- Promote informal resolution of conflict

Management Roles and Moral Conflicts Mohammad Tawfik

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by creating policies that state a preference for resolution by discussion, although with authority

still specified for making final decisions

Management Roles and Moral Conflicts Mohammad Tawfik

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5- Formal processes need to be in place for conflict management

Management Roles and Moral Conflicts Mohammad Tawfik

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6- Assess and improve on the organizational culture

Management Roles and Moral Conflicts Mohammad Tawfik

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7- Model the behaviors they desire in conflict management

Management Roles and Moral Conflicts Mohammad Tawfik

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Moral and Cultural Conflicts

Management Roles and Moral Conflicts Mohammad Tawfik

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Moral conflicts are those in which the issues are framed as matters of what is morally right and

morally wrong

Management Roles and Moral Conflicts Mohammad Tawfik

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Note from the outset that this absolute framing is a dysfunctional conflict strategy

Management Roles and Moral Conflicts Mohammad Tawfik

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Moral values are inherently subjective, yet they are usually held as nonnegotiable absolutes

Management Roles and Moral Conflicts Mohammad Tawfik

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In a dispute about a moral question, it’s difficult to reach a win-win resolution

Management Roles and Moral Conflicts Mohammad Tawfik

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Among the specific tactics that may be helpful in dealing with moral conflicts is reframing, that is, finding a constructive new way to view a conflict

through a different lens or frame.

Management Roles and Moral Conflicts Mohammad Tawfik

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Other useful tactics include fractionating

Management Roles and Moral Conflicts Mohammad Tawfik

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Developing empathy

Management Roles and Moral Conflicts Mohammad Tawfik

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Attempting to build mutual trust

Management Roles and Moral Conflicts Mohammad Tawfik

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References

1. The art of Conflict Management, Michael Dues, the teaching Company

2. Negotiation and the Anatomy of Conflict, Victoria Pynchon, J.D., LL.M ADR Services, Inc. Century City, California

3. Negotiation Skills & Conflict Handling, Ziaur Rahman, CEO, IITM

4. Organizational Behavior, Robbins, Judge, and Vohra, © 2011 Pearson Education, Inc. publishing as Prentice Hall

5. NEGOTIATION: The Art of Getting What You Want, MICHAEL SCHATZKI,