Mail@umdMail@umd

Tom RoganTom Rogan

What’s GoodWhat’s Good

► Sends and receives e-mailSends and receives e-mail► Address bookAddress book► Easy to sort by time received, from, subjectEasy to sort by time received, from, subject► Cool icons (messages I’ve replied to), turtle logoCool icons (messages I’ve replied to), turtle logo

What’s BadWhat’s Bad

►No way to stay logged in – must retype No way to stay logged in – must retype password every time or save in browserpassword every time or save in browser

►User wants to see new messages as User wants to see new messages as soon as possiblesoon as possible No auto-refresh to display new messagesNo auto-refresh to display new messages Must click “Check Mail” in upper leftMust click “Check Mail” in upper left

►But…But…

……refreshing the page logs you refreshing the page logs you out!out!

What’s BadWhat’s Bad

► Doesn’t speak the user’s language: Times Doesn’t speak the user’s language: Times are displayed in 24-hour time (no am or pm)are displayed in 24-hour time (no am or pm)

► To change something, do I want To change something, do I want “Preferences” or “Options” ?“Preferences” or “Options” ?

► No easy way to find a messageNo easy way to find a message Clicking “Search” on the sidebar produces…Clicking “Search” on the sidebar produces…

►What does this What does this mean??mean??

Good Way to Get Rid of Good Way to Get Rid of MessagesMessages

► How do I get rid of messages?How do I get rid of messages? Option 1: With Trash folder enabledOption 1: With Trash folder enabled

1.1. Click checkbox next to messageClick checkbox next to message2.2. Click “Delete”Click “Delete”3.3. Empty TrashEmpty Trash

Obeys user expectationsObeys user expectations

Bad Way to Get Rid of Bad Way to Get Rid of MessagesMessages

► Option 2: With Trash folder disabledOption 2: With Trash folder disabled1.1. Click checkbox next to messageClick checkbox next to message

2.2. Select “Deleted” from drop-down boxSelect “Deleted” from drop-down box

3.3. Click “Mark”Click “Mark”

4.4. Click “Compact”Click “Compact”

– Defies user expectationsDefies user expectations

OverallOverall

►Not very usableNot very usable►Doesn’t speak the user’s Doesn’t speak the user’s

languagelanguage►Things aren’t visibleThings aren’t visible► Inconsistent with expectationsInconsistent with expectations►Many other email clients get it Many other email clients get it

right, so why put up with this?right, so why put up with this?