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Who am I?

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• Magento Master.• Magento System Solution

Specialist.• Forum Moderator.• Twitter live streamer.• Running Selfie enthusiast.

Sept 2016 US – India - Bolivia

Cigars and Bourbon

Build Magento Site to sell Bourbon and

Cigars

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The Client - Kim

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• Strong knowledge of product.• Uses the product a lot.• Excited to get site launched.• Excited to launch other things.• May have un-realistic

expectations.• If left to his own devices he will

dictate the entire plan.• (And has nuclear weapons).*

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Requirements and Expectations

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• Cutting edge 1980’s design.• Up to 10 users per month.• Completion within 2 days.• We need to negotiate what is

possible and what is not.• To align expectations.

Keeping things moving

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Clear Statement of Work and an SLA

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• What is an SLA? (or MSA)• Service Level Agreement or Master Service

Agreement

• SOW is not a farm animal• Statement of Work

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Every client has these

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“There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we know we don't know. But there are also unknown unknowns. There are things we don't know we don't know.”

-- Donald Rumsfeld

Project Development Methodology

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Agile- SCRUM-Project Development Methodology

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Elements In Agile Methodology

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Project

Release - α Release – 1.0Release - β

Sprint-1 Sprint-4Sprint-3Sprint-2

Module-1 Module-4

Module-3

Module-2

Tickets Defects TCs

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Moving along

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Things can change

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Things are going WRONG

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Run?

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Or invent time?

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http://www.ufodigest.com/timetravelsoon.html

Intermission

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The Story of the Project

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• Projects are filled with real things that happen.• You can’t anticipate everything.• Plan for the unplannable.• Report often and always.• Then report some more.• And then send a report.• The reports will document the final story.• Reports should have real data and take about 5-

10 minutes to complete. (For Daily)

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Real Life StoriesThe names have been changed to protect the innocent

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The unkempt client

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• Client tells you want they want.• Client is left on auto-pilot.• Asks for many things during project.• You do many things (in scope and

out).• Wait until end of project to tell client

about out-scope items.• Client introduces items that cause

delay but you don’t tell them until the end.

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Result?

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The involved client

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• Client tells you want they want.• You re-iterate back what they want• Asks for many things during project.• You do many things (in scope and

out).• You report to client IMMEDIATELY

when something is out of scope.• You negotiate IMMEDIATELY when a

delay happens.

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Result?

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And now… The rest of the story

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Getting the client aligned will align the project

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Launch and write the book

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• You need a launch plan.• You need a smoke test.• The client has to be involved.• The rest of the story is compiling

and documenting what happened.• The advantage of daily, weekly and

monthly reports is that we can point back to objective facts.

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Party like it’s … well... 2016

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Fin

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Q/A in the Real World

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Thank YouPhone: +1-612-594-7699 Email: brent@wagento.com