Post on 21-Oct-2014
description
Remaining RelevantInterior Design, Customer Service, and Digital Outreach in a Corporate Library
Abby LindquistCondé Nast Research LibraryLIS 698 – Dean Tula Giannini
Spring 2012
Condé Nast Corporation
Credit: www.condenast.com/brands
Condé Nast Research Library
•Condé Nast publications available from magazine’s launch or acquisition date
•Non-Condé Nast publications date back a minimum of two years, often more
Condé Nast current publications
Condé Nast Research Library
•Over 4,000 fashion, photography, art, architecture, design, entertainment, and reference books
Photography books
Condé Nast Research Library
•3 public access computers for personal use or access to digital resources
•App Library with multiple tablets
Condé Nast Library intranet page
Moving On
4 Times Square 1 World Trade Center
Photo credit: wikipedia.org
Interior Design
•Consider needs of users•Flexibility guarantees usage
University of West Georgia Ingram Library, GAFox, 2011
Interior Design
•Articulate and plan culture of the space
•Unique fixtures, bold signage
(Fox, 2011)
Kirkwood Public Library, MOFox, 2011
“Customer” Service•New hire tour only
gives basic overview•Could offer
instruction sessions because “a lower level employee may actually need more help” (Matheny, 2009, p. 136)
Research tables
“Customer” Service
•Monetization of time saved
“Customer” Service• External requests promote
positive impression of Condé Nast
Mademoiselle, January 1963, p. 50
House & Garden, April 1905, p. 189
“People don’t know the library exists. If everyone were more aware of its presence, I’m sure they’d use it more often.” – Managing Editor, Condé Nast publication
Digital OutreachQR Codes best practices • Contextual information
with code• Place prominently near
entrance, reference desk, special collection areas
(Cordova, 2011)
Connect flyer
https://twitter.com/condelibrary/
•April 12: 613 •Now: 631
•April 12: 105 •Now: 119
http://pinterest.com/cnlibrary/
Digital Outreach
Future uses of QR Codes• Instructional videos for new automation system•Connect to mobile catalog
Shelf sign and Connect flyer
References• Cordova, M. (2011). The Quick Response (QR) Code: Graphic Potential for
Libraries. Idaho Librarian, 61(1), 1-6.
• Fox, B. Year in Architecture 2011: Walk Right in, Sit Right Down. Library Journal. December 15, 2011. Retrieved February 13, 2012 from http://features.libraryjournal.com/architecture/library-buildings-2011/year- in-architecture-2011-walk-right-in-sit-right-down/
• Matheny, C. (2009). Earning Your Way: Customer Service in Special Libraries. Texas Library Journal, 85(4), 136-137.