Post on 30-Jan-2016
Library 2.0.1: It’s All About the User
Cliff Landis
GOLD/GALILEO Annual Users Group Conference
August 3, 2007
http://www.flickr.com/photos/b-tal/163450213/
Confused by “2.0”?
http://www.flickr.com/photos/stabilo-boss/101793494/
2.0
Web
Business
Library
Learning
Fashion
Culture
Identity
Community
2.0
Web
Business
Library
Learning
Fashion
Culture
Identity
Community
3.0… 4.0…
Hype
2.0
Buzzword 2.0
A little history…http://www.flickr.com/photos/hanan_cohen/455243239/
http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html
The Machine is Us/ing Us
http://youtube.com/watch?v=NLlGopyXT_g
Some Principles of Library 2.0
• The library is everywhere.• The library has no barriers.• The library invites participation.• The library uses flexible, best-of-breed systems.• The library encourages the heart.• The library is human.• The library recognizes that its users are human too.• Browser + Web 2.0 Applications + Connectivity = Full-
featured OPAC• Harness the library user in both design and
implementation of services• Library users should be able to craft and modify library
provided services
http://tametheweb.com/2005/12/the_collected_principles_of_li.html
It’s All About the User…
• But how is this different from before?
• Haven’t librarians always been user-centric?
• Is this really “us”?
http://www.flickr.com/photos/librarianavengers/260849159/
Librarian Stereotype
Competitionfrom
http://www.bookswim.com/index.html
In the past…
• Provided services without asking users what they want
• Made changes without consulting users
• Handed over services (such as the OPAC) to for-profit businesses
• Made users jump through the hoops we created for them
http://www.flickr.com/photos/oceanflynn/315385916/
But Now…
We must find out what users
•WANT– Social space– Help at the point of need– Collaboration– A voice in how things are
done– It NOW– It fixed YESTERDAY– Options
•NEED– High quality information– Assistance finding/using
that information– Lifelong learning skills– Information evaluation
skills– Technology skills– A quiet place to study
We must provide BOTH
http://www.flickr.com/photos/choconancy/521265142/
Have a CONVERSATION(and not just with other librarians!!!)
• Blogs• Focus
Groups
http://www.flickr.com/photos/tychay/513712600/
• Social Networking
• Polls
http://www.myspace.com/annarbordistrictlibrary
http://www.valdosta.edu/library/ask.shtml
http://www.flickr.com/photos/macwebb/54612288/
Resource Sharing 2.0
How many clicks does it take to get the resource?
(The library invites participation)
http://www.flickr.com/photos/andrewyang/73451103/
What’s the wait time?
(The library has no barriers)
http://www.flickr.com/photos/vapours/307681117/
Who do you have to be to get a little help around here?
(The library encourages the heart)
http://www.flickr.com/photos/shoebappa/805336041/
http://www.flickr.com/photos/dullhunk/202872717/
…including me!