Leveraging Technology for GrowthDavid CannonProgram Manager, Telecommunications IDC Australia

Copyright 2008 IDC. Reproduction is forbidden unless authorized. All rights reserved.

UC 2.0

IDC CIO Summit19/08/08

David CannonIDC Program Manager - Telecommunications

© 2008 IDC

AgendaAgenda

Introducing IDC

What is Unified Communications?

The Eco System

IP Telephony Market Update

Macro Economic Issues Driving UC Adoption

UC 2.0 – What Is The Future Of UC?

Conclusion

© 2008 IDC

Introducing IDCIntroducing IDC

Providing technology intelligence, industry analysis, market data, and strategic and tactical guidance to builders, providers, and users of information technology since 1964.

A division of IDG, the world's leading technology media, research, and event company.

© 2008 IDC

What is Unified Communications?What is Unified Communications?

Unified communications (UC) provides a common infrastructure to deliver, manage, and support a wide range of communications applications - all accessible through desktop and mobile devices

Horizontal & Vertical (Business)Apps

Custom Communications Apps

Presence

Management & Configuration

Click to X

Web, Audio & Video Conferencing

Unified Messaging

email

Voice mail

Fax

IM Calendaring & PIM

IP Telephony

© 2008 IDC

Unified Communications Eco SystemUnified Communications Eco System

Telecom IT

Data & Video

Voice

Fixed

Mobile

Office

Home

Unified Communications Eco System

© 2008 IDC

IP Telephony Market UpdateIP Telephony Market Update

0

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000

2005 2006 2007 2008 2009 2010 2011

TDM Ends

IP ENDS

© 2008 IDC

Macro Economics Driving UCMacro Economics Driving UC

Generation Why?Generation Why?Generation Why?Generation Why?

Aging WorkforceAging Workforce Aging WorkforceAging Workforce Disparate Disparate PopulationPopulationDisparate Disparate PopulationPopulation

Low Low UnemploymentUnemployment

Low Low UnemploymentUnemployment

GlobalizationGlobalization GlobalizationGlobalization

Skills ShortageSkills ShortageSkills ShortageSkills Shortage

Carbon FootprintCarbon FootprintCarbon FootprintCarbon Footprint

© 2008 IDC

UC 2.0 -THE FUTURE

© 2008 IDC

© 2008 IDC

UC 2.0 – What Is The Future Of UC?UC 2.0 – What Is The Future Of UC?

Prosumer / Consumer UC

Intelligent Presence

Role Orientated UC Applications

External Client Interoperability

Virtual / Hosted UC

© 2008 IDC

ConclusionConclusion

UC is hot because it touches all areas of the ICT landscape. Hardware, software and services are all effected.

UC adoption will help to minimize the effects of macro economic business inhibitors. Generation Y will demand it regardless.

Vendors are continuing to enhance their UC applications for overall ease of use and interoperability.

© 2008 IDC

Thank you: Questions? Thank you: Questions?

David Cannon

Direct: +61 2 9925 2223dcannon@idc.com

Program Manager Telecommunications

www.idc.com.au