Post on 03-Jul-2020
The Cases You Want.The Commitment You Expect.
LEGAL INTAKE SERVICES
SERVICE OVERVIEW
LEGAL
1
Legal Communication Services For Your Unique Law Firm.
In the legal industry, there’s no telling when a valuable call
may come in. Partnering with a legal intake service that can
become a seamless extension of your brand helps to ensure
valuable calls are never missed.
Stericycle Communication Solutions’ industry-leading legal
intake and telephone answering service is designed to
seamlessly meet the needs of your law firm while never
missing a valuable phone call — 24/7/365.
Businesses that
partner with Stericycle
Communication
Solutions are able
to provide seamless
communication
support that is both
human-focused and
technology-driven.
Reliable Services. Exceptional Experiences.
With our support, law firms can rest assured every call will receive:
Exceptional client service
Consistent professionalism
Reliable, satisfactory support
LEGALLEGAL
2
Legal Intake Our intake specialists are available to answer, triage, qualify,
and prioritize your personal injury and mass tort calls, any
time of day.
Call Answering Our bilingual specialists are here to provide daytime, after-
hours, and 24/7 support, ensuring your firm never misses a
valuable interaction.
Outbound Intake
Personal injury and mass tort law firms can leverage our
experts to contact potential clients and retrieve all their
important case information.
Straightforward Solutions
Our legal-specific solutions and dedicated agent training are designed to seamlessly meet your law firm’s unique needs.
“For those of you who believe you don’t get any quality cases after hours,
I received a multimillion-dollar wrongful death lawsuit case at 9:30 p.m.,
which I fully attribute to Stericycle Communication Solutions’ seasoned
intake specialists.”William Berg, Berg Injury Lawyers
When missing a call
isn’t an option, we
can help.
LEGAL
3
Client-Focused We want you to know you’re receiving excellent service. Complete recordings of all calls
are provided to clients to ensure accuracy, professionalism, and attention to detail.
Online Portal Timely information is the key to your firm’s success. Our real-time reports and insights,
including calls, messages, and recordings, enable you to efficiently manage your firm.
Case Management Software Integration We integrate with a number of case management platforms, software programs, and chat
providers, creating a more seamless experience for your clients and business.
Live-Call Transfer We send immediate email notifications for all urgent calls and provide reliable,
professional support to every call you receive until a representative can be reached.
Message Prioritization We expertly answer, triage, and prioritize your injury law firm’s calls, chats, and website
form submissions as accurately and quickly as possible.
Chat & Web-Form Leads We help convert chat and web forms into cases by contacting potential clients, gathering
all necessary information, and completing intakes.
Script & Protocol Control We seamlessly support your law firm by using your customized scripts and protocols. We
can even set thresholds for urgent and standard calls.
Our Expert Service. Your Trusted Partner.
stericyclecommunicationsolutions.com +1.800.896.4611
Contact us to learn more