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Cisco Confidential 1© 2010 Cisco and/or its affiliates. All rights reserved.
La Solution de Collaboration v9.x
Nom de code: 29min-2012-07-La solution de Collaboration v9.xJuillet 2012
“Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if-available basis. This roadmap is subject to change at the sole discretion of Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this document.”
Christophe DuboquetMichel Cugnot
29’
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
Agenda
Simple User Experience with voice, video, IM,
and presence
Identity• Identity / Security• LDAP• UDS
Call Admission Control• Static as usual
• Enhanced CAC Location• Inter clusters CAC
• RSVP
IM and Presence Services included
Easy to use & deploy• URI dialing• Scripting – BAT• Queuing • Codec Preference • Call recording• Extend connect• MobilityEMCCMultiple Clients registering
SE
Sales
• Native and new endpoint registration CUCM
• SIP Trunking CUCM• Conference Video
Video
DialplanFeaturettes
Licensing server“services collab”
PlatformSecurity OS Update
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
‘05 ‘07 ‘09 ‘11 ‘14‘06 ‘08 ‘10 ‘12 ‘13
4.3 6.1 8.5 8.6 10.0 10.5
5.0 5.1 7.1 9.0 9.57.0
8.0
Long Life Releases 9.5
May 2012
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
Easy to use & deploySIP URI
–SIP URIs identify communications resources (same alias name for Telephony, Video, IM, e-mail)–General form: sip:user:password@host:port;uri-parameters?headers–Native dialing method in SIP based video equipment–Better integration with other call controls where URI dialing is the native dialing habit (e.g. VCS)
• How?–DN is aliased by alpha URI–In CUCM all endpoints will still have a DN–Intercluster Lookup Service (ILS)
• What is it?
2000
2001
(bridget@eponge.com)
(bob@eponge.com)
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
Easy to use & deploySIP URI Endpoint Support
• Only a subset of phones support URI dialing
–99xx, 8961 phones (except transfer, conferencing, forwarding)–Jabber for windows will support URI dialing with 9.0(2)–Video Endpoints
• Directory Lookup based on enduser directory on UC Manager will always return number
• Dialing from Enterprise Directory based on UC Manager will always go to number not URI
• Endpoint using other data sources (e.g. LDAP) might dial alpha URI instead
• All phones can be called via an alpha URI (because URI is mapped to a DN)
5
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
Easy to use & deployCisco Extend and Connect CUCM
User bob@eponge.com
Jabber or 3rd party CTI
Client
CTI
Office Phone3000
Home Phone +33148040000
PSTN
PBX Phone 9196661212
3rd Party PABX (Alcatel, Aastra, Siemens, Avaya, ...)
Enterprise DN: 3000
Remote Destination 1: +33148040000
Remote Destination 2: 9196661313
CTI Remote Device or CSF/Jabber device in
Extend Mode
What is Cisco Extend and Connect?• A new device type, CTI Remote Device that represents all remote destinations for a
user. Anchors enterprise calls on the CTI Remote Device• Allows a CTI application (like Jabber) 3rd party control of the remote connection to
enable enterprise call features
Remote devices ring and can be answered, Disconnected, Hold/Retrieve, Transfer/Conference,Direct Transfer on Same Line and Join on Same Line, Redirect/Forward
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
Easy to use & deployNative Call Queuing
• Enables Hunt Pilot to queue callers• Allow for redirection of calls based on different queue
criteria• Allow agents to participate in multiple queues• Auto logout and call re-queue if agent does not answer• Longest waiting call in all queues will be delivered first• No ‘post call’ time or agent greeting options• On phone ‘Queue Status’ display
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
Call Admission ControlEnhanced Locations Based CAC
• Locations Bases Call Admission Control Prior to CUCM 9.0–-Supported only simple Hub and Spoke topologies–-Could not share CAC information with other CUCM or VCS–-Could not use SME to manage BW because media did not traverse SME–-Telepresence endpoints deployed in separate cluster from other video devices and CAC not used with TP endpoints
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
Call Admission ControlEnhanced Locations Based CACMulti-call control clusters (CUCM, SME)• CUCM 9.0 enables the following features:
–- Efficient bandwidth management for multiple clusters that share physical sites (BW deductions).–- Allow administrator to model complex topologies including multi hop WAN–- Introduce weighting attribute for redundant links to influence path selection–Configure independent bandwidth for voice, video, and immersive call
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
VideoCUCM Video Updates
• SIP Line side Transparency and Normalization
• Support for sRTP point to point video with 99xx\896x phones
• Immersive video classification for Enhanced LCAC
• SNR/Wifi video support
• Mid call control Features for Video end points Alphanumeric Call Forward All Hold / Resume Ad hoc conferencing Music on Hold Enhanced Shared Lines Voicemail Message Waiting Indication CTI/remote-cc desktop control (TE6) CTI Monitoring of device availability Corporate Directory Personal Favorites / Speed dials One Button to Push
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
VideoAlpha-Numeric URI Example Scenario
UC ManagerVCS Control VCS Expressway
Internet
Register with E.164 only
Register URIand E.164
SIPH.323
E20
EX
C-Series
CTS
Movi
E20
C-Series
EXE20 EX
Movi
Register URIand E.164
E20 user bridget@eponge.com dials bob@eponge.com
UCM routes “@eponge.com” to VCSTo: bob@eponge.comFrom: “bridget” 14085551212@eponge.com
Bob sees call coming from: “bridget”14085551212@eponge.com
User can call bridget back at: 14085551212VCS appends @eponge.com and routes call to UCM
1
2 3
4
URIonly
URIonly
When VCS required
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
VideoMultipoint Devices Can Now Be Deployed…
• IOS Video Bridge, 4200/4500/5300/8500 series MCUs deployed on UCM for Conf / Join / Barge features on UCM endpoints
• 4200/4500/5300/8500 series MCUs deployed on VCS for Add Participant / Join Participant features on VCS endpoints
• 4200/4500/5300/8500 series MCUs deployed on VCS, or to UCM, for rendezvous/scheduled dial in meetings (single-screen only)
• 7010/8700 series TelePresence Servers deployed on VCS, or to UCM, for rendezvous/scheduled dial in meetings (single-screen and TIP)
• CTMS deployed on UCM for rendezvous/scheduled dial in conferences (TIP only)
UC ManagerVCS Control VCS Expressway
Internet
here… and here…
SIPH.323
MCUTS MCUCTMS
here…
TS
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
VideoScheduling…
• TMS 13.2 can now schedule CTS, EX, MX, SX and C-Series endpoints registered to UCM or VCS
–TMS 13.2 supports TelePresence Server 7010 / 8700 and MCU 4200/4500/5300/8500 as bridge types
UC ManagerVCS Control VCS Expressway
Internet
or…
SIPH.323
E20
EX
C-Series
CTS
Movi
E20
C-Series
EXE20 EX
Movi
CTS-MAN TMS
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
IdentityLDAP and Manual User support• Prior to CUCM 9.0
–-Enabling LDAP sync would prohibit adding local users–-End user to be used by CUCM must be defined on AD and synched–-Extra users could trigger extra CAL’s on the MS AD
• CUCM 9.0–-Administrator can have both LDAP sync users and locally defined users–-Ability to modify local users and roles assigned to LDAP users–-Deleting LDAP synch will mark users synced for deletion (garbage collection)–-Administrator can convert an LDAP user to a local user
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
We start to have more and more applications that need to consult the LDAP database in every task that they execute… That is too heavy for the AD DC’s that aren’t designed for that kind of traffic …………and too even Heavy even for an LDAP System.
IdentityNew UDS User Data Directories Service of CUCM
Domain cisco.com
Users Directory Frontend
Domain cisco.comDomain
cisco.com
Corporate AD or LDAP
System
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
IdentityUser Base Cluster Discovery
The direction for UDS is to allow dynamic discover of the home cluster for a specific user, and to get information from users directory information across different UDS CUCM clusters
Americas.Cisco.com
Cisco.com
EMEAR.Cisco.com
2 - Query Discovery Service for User Home Cluster
3 - Cross Cluster Dicovery for User Discovery
4 - Home Cluster UDS URL returned in the response
5 - Query home cluster UDS for Device name and configuration
1 – DNS SRV or static configuration to find CUCM cluster that provides UDS discovery service
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
Americas.Cisco.com
Cisco.com
EMEAR.Cisco.com
8 - Jabber connects to the Services
7 - Jabber Register with Home Cluster
6 - Jabber downloads the config file from TFTPand gets the configured service list (UCM, UCNx, CUP, Conf., etc.
IdentityService Discovery
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
IM / PresenceCUCM IM and Presence• Solution release 9.0, CUCM and CUP will start integration to be
one product
• Includes common release and upgrade process
• Centralize administration
• Simplify licensing, now included as part of CUCM user licensing
• Deprecating IP Phone Messenger (IPPM) and CUPC 7.0
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
Avec la participation de Bridget et Bob
Merci!
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
Questions / Réponses ….Nous souhaitons partager avec vous !Pendant un mois, nous souhaitons recueillir toutes vos questions. L’intervenant apportera une réponse à chaque question. Un document Q&A regroupant l’ensemble des questions et des réponses sera disponible en ligne le mois suivant.Pour une meilleure gestion, les questions seront posées uniquement par email en respectant les deux points suivants.1. L’email sera envoyé à l’intervenant du 29 minutes, en copiant
Stéphane Buvat systématiquement.2. Le sujet de l’email sera « obligatoirement » sous le format:
QA-29min-Année-Mois-’’nom de code de la présentation’’ (voir sur la première page de la présentation).
Exemple: QA-29min-2011-01-UC ON UCS
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
Email de l’intervenant
Copie Stéphane Buvat – stbuvat@cisco.com
Respecter le format suivant:QA-29min-année-mois-’’nom de code de la présentation’’
*** Exemple: QA-29min-2011-01-UC on UCS ***
Questions / Réponses email ….
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
Les indispensables ……..
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
Chez Cisco !
Qui pour m’aider ????
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
Cisco vous aide et s’engage au quotidien
ProjetsAvant Vente Production
P P D I O O
QUI: Partner Helpline Channel Account TeamQUOI: Toutes Technologies
QUI: PDI HelpDeskQUOI: Collaboration uniquement
QUI: TAC / Advanced ServicesQUOI: Toutes Technologies
AVANT VENTE ETUDE - PLANNIFICATION - INTEGRATION
SUPPORT
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
Partner Helpline
Pour qui ? Partner Helpline (PH) est un outil mis à la disposition des
ingénieurs avant-vente des partenaires Cisco.Pourquoi ?
Pour l’accès à une base de connaissances sur les produits Poster des questions nouvelles dès que cela est nécessaire. Obtenir une assistance complémentaire Aucun quota sur le nombre de « case » ouvert
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
http://www.cisco.com/web/partners/tools/helponline/index.html
Note : L’url pour le site en Français. (Nous recommandons d’utiliser en priorité la version Anglaise)http://www.cisco.com/web/partners/tools/helponline/prh/index_fr.html
Partner Helpline site
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27
PDI HelpdeskPour qui ?
PDI Helpdesk (PDI-HD) est un service de support proactif mis à la disposition à l’ensemble de nos partenaires Cisco.
Pourquoi ? Répondre à des questions sur des tâches complexes de
planification, de conception et de mise en œuvre des solutions de Collaboration Cisco (uniquement).
Obtenir des documents pour répondre à un appel d’offre(Cliquer sur le lien Steps to Success dans Related links)
Aucun quota sur le nombre de « case » ouvert
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28
http://www.cisco.com/web/partners/tools/pdihd.html#~onePDI Helpdesk site
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29
PDI Helpdesk: ContactsHeure d’ouverture
Service ouvert : 5j/7 du lundi au vendredi de 7h à 19h Fermé les jours fériés Cisco
Ouvrir un “Case” par internet Cliquer sur le lien: http://www.cisco.com/go/pdihelpdesk
Ouvrir un “Case” par téléphone France Numéro : 0800 770 400 ou +33 (0)1 58 04 58 58 La liste des numéros téléphones des autres pays est disponible sur le site
Consulter les Questions/Réponses Cliquez sur le lien: https://supportforums.cisco.com/index.jspa
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30
Online *(TAC Service Request Tool)
E-mail(tac@cisco.com)
Telephone **
Comment ouvrir un case
Case de sévérités 1 ou 2 (ex. Coupure totale de la téléphonie).
France tel : 0800 770 400
Case de sévérités 3 ou 4
Toutes demandes d’ouverture de Case
* TAC Service Request Tool : http://tools.cisco.com/ServiceRequestTool/create/launch.do
** Liste des numéros de téléphone : http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html#telephone
TAC
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31
• Suivre le statut d’un Case• Mettre à jour un Case avec
des informations complémentaires
• Ajouter des fichiers au case• Consulter les Case fermés
depuis 18 mois.
Note: Mise à jour d’un Case par email• Envoyer email à l’ingénieur en charge du Case• Mettre le numéro du Case dans le titre• Copier attach@cisco.com
TAC Service Request Tool : http://tools.cisco.com/ServiceRequestTool/create/launch.do
TAC Site
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32
Collaboration: Liens utiles (1)Newsletter CPI France : http://www.cisco.com/web/FR/unified_partners/subscribe.html
CiscoMag : http://www.cisco.com/web/FR/solutions/CiscoMag/2010/04.html
Portail d'Interopérabilité : http://www.cisco.com/en/US/netsol/ns728/networking_solutions_program_category_home.html
Sizing Tool : http://tools.cisco.com/cucst/faces/login.jsp
Applications UC virtualisées : http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization
Design Guides : http://www.cisco.com/en/US/netsol/ns742/networking_solutions_program_category_home.html
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33
Collaboration: Liens utiles (2) Dynamic Configuration Tool : https://apps.cisco.com/qtc/config/jsp/configureHome.jsp
Order Status Tool : http://tools.cisco.com/qtc/status/tool/action/LoadLandingScreen
Extranet Partenaires France : http://www.cisco.com/web/FR/unified_partners/unified_home.html#~tab-a
Partner Education Connection (PEC) : http://www.cisco.com/web/learning/le36/learning_partner_e-learning_connection_tool_launch.html
Marketing Library : www.cisco.com/web/go/marketinglibrary(Vous y trouverez les templates powerpoint Cisco, les images des produits en différentes définitions voir avec fonds transparents)
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 34
Portails partenaires FranceCollaborationhttps://ciscosales.webex.com/ciscosales/portal/548557
Borderless-réseau: https://ciscosales.webex.com/ciscosales-fr/portal/654262Borderless-sécurité :https://ciscosales.webex.com/ciscosales-fr/portal/393322Ethttps://ciscosales.webex.com/ciscosales-fr/portal/356922Borderless-wifihttps://ciscosales.webex.com/ciscosales-fr/portal/266522Borderless-management de réseauhttps://ciscosales.webex.com/ciscosales-fr/portal/311927
Datacenterhttp://cisco.webex.com/meet/akounine mot de passe ciscoDC
Thank you.