Knowledge sharing is the key!

Clare Scanlan, Knowledge Management Lead NHS 24

Written Knowledge V Experiential Knowledge

Books, journalsGuidelines

Personal Knowledge,Expertise

Tools of Knowledge Sharing

Shared SpacesCommunity of PracticesSocial Media twitter, Linkedin FacebookNewsletters/mailing lists/emailWebsites/Intranets

• Share

• Learn

• Develop

• Innovate

Community of Practice -Bringing people together

What is a community of practice?

Healthy communities

Active and consistent participation

Self moderation, self governing

Members feel benefit and added value of membership

Outputs are acknowledged and celebrated

Key activities

•Identity building•Knowledge sharing•Knowledge creation•Social interaction

Li, Linda C, Grimshaw, Jeremy M, Nielsen, Camilla, Judd, Maria, Coyte, Peter C and Graham, Ian D

Use of communities of practice in business and health care sectors : A systematic review Implementation Science 2009, 4:27 at URL http://www.implementationscience.com/content/4/1/27

Hints for a successful community

Identify core group and roles

Identify problems to solve

Agree aims and plan for next 6 months

The Core GroupAn online community has four “Core” roles that need to be addressed.

Member Support

Information Resources

Website Administrato

r

Coordinator

Community of Practice

The Core GroupAn online community has four “Core” roles that need to be addressed.

Member Support

Information Resources

Website Administrato

r

Coordinator

Community of Practice

•Link with activities at face to face meetings•Look for opportunities to promote •Summarise discussions

•Organise content•Keep it up to date•Devolve responsibilities to sub pages

•Moderate members on receipt of an email•Email welcome message with instructions•Encourage and invite new members•Promote use of profiles

•Monitor key websites•Add new links, news etc•Publish lessons learned

Key tasks…

•Promote benefits of COP•Share•Present information to the group•Contribute to an action plan•Listen and interrogate•Commit to online presence•Understand the technology•Encourage others to use the technology

Identify

–Strengths–Weaknesses–Opportunities–Threats

Have a Clear Aim•Create an achievable set of goals.•Communicate with each other to find out what you need from the group.

Creating a Community Charter can help with this.

•Think about….

»Why the community exists.»How the group will function.»What its purposes and goals are.»Who is the audience

BUT REMEMBER!

People make the community!

The only thing to do with good advice is to pass it on.

Oscar Wilde(1854-1900, Irish playwright, poet and writer)