Enterprise 2.0 = KM 2.0?

Carl FrappaoloVP, Market Intelligence @ AIIM.org

Dan KeldsenDirector, Market Intelligence @ AIIM.org

?What is Knowledge

Management

?What is Enterprise 2.0

?So...What’s New

©

TechnologyPeople

Process

• How do you create a culture for sharing and learning?•Which people need to be

empowered to contribute and leverage knowledge?• Are priorities aligned with

measurements?

Bus. Strategy

•What tools are currently in place?•What tools are

needed to enable the environment?• How do you fill the

gap?

•Which factors are critical for my business that can be addressed by KM?•Which knowledge adds the most value?•What are the highest priority initiatives?

• Are the right processes in place to:• Disseminate, share and apply

knowledge• Capture, refine and create knowledge• Deliver business value?

Knowledge Management

Strategy:Purpose and Focus

Goals and ObjectivesReturn on Investment

People: Allegiances

IncentivesInclinations

RespectTrust

Process:Ingrained

SupportingContext

?So...What’s New

Knowledge Management

©

TechnologyPeople

Process

• How do you create a culture for sharing and learning?•Which people need to be

empowered to contribute and leverage knowledge?• Are priorities aligned with

measurements?

Bus. Strategy

•What tools are currently in place?•What tools are

needed to enable the environment?• How do you fill the

gap?

•Which factors are critical for my business that can be addressed by KM?•Which knowledge adds the most value?•What are the highest priority initiatives?

• Are the right processes in place to:• Disseminate, share and apply

knowledge• Capture, refine and create knowledge• Deliver business value?

(Old) Technology Map to KM

Explicit Tacit

Intermediation

Externalization

Internalization

Cognition

Knowledge complexity

Groupware, Profiling, E-mail

Document Management, Visualization, Portals

Search, Taxonomies, Agents

Workflow, Decision Support Trees

Low Barrier

(New) Technology Map to KM

Explicit Tacit

Intermediation

Externalization

Internalization

Cognition

Knowledge complexity

Wikis, Blogs, Social Network Analysis

Wikis, Blogs, Podcasting

RSS, Mashup, Search,Social Tagging & Bookmarking

RSS, Mashup

Low Barrier

?So...What’s New

So, What’s New?(in Technology)

• Low barrier/Ease of implementation

• Web/Widely accessible

• Lean

• Low cost

• Agile

•Emergent/Heuristic

Evolution, not Revolution

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www.aiim.org/enterprise20

441 respondents, 80+ pages, 70+ charts/figures

Released Q1 2008

Top FindingsAge Doesn’t Matter (as Much as You Think)

Culture Matters (More Than You Think)

A Slow Market (Frustrates Early Adopters)

Strategy (is Hard to Find)

How Critical Is Enterprise 2.0 to Your Organization’s Business Goals/Success?

(Significant to Imperative Responses)

Millennials37%

Boomers38%

Age Doesn’t Matter (as Much as You Think)

Are You an Internal Champion of Enterprise 2.0 Within Your Organization?

Age Doesn’t Matter (as Much as You Think)

KM Inclined

to Pursue Enterprise 2.0 Strategically Rather Than Ad Hoc

31% as Likely

Strategy (is Hard to Find)

A Slow Market (Frustrates Early Adopters)

Characterize Your Organization’s Adoption of the Above Technologies

Source: AIIM Market Intelligence Source: AIIM Market Intelligence

KM InclinedAdoption is Magnified

All (Respondents)Adoption is minimal

www.aiim.org/enterprise20

cfrappaolo@aiim.orgwww.TakingAiim.com

dkeldsen@aiim.orgwww.BizTechTalk.com