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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
Metaphor Behavioural Interactions
Leveraging Behavioural Foundations
to Stimulate Knowledge Flow
Arthur Shelley, Intelligent Answers & OZAN*
KM Middle East Workshop
13th March 2012
* OZAN is the Organizational Zoo Ambassadors network
An international professional development group collaborating on
application of metaphor to enhance performance outcomes
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Start at the END
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
WHY
WHO
WHAT HOW
WHEN
Desired
Outcomes
VALUE
PEOPLE
PROCESS
TOOLS Shelley 2011 www.organizationalzoo.com/blog
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Why is behaviour important to
your business?
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
Visioning Futuring
Observing Mentoring
Coaching Decision making
Listening
Risk taking Communicating
Networked Intelligence Strategic Navigation
Inspiring
Collaborating
Brand Resonance
Deep Design
Trusting
Trustworthy
Aggression Thinking
Knowledge Sharing
Passion
Persistence Self Awareness
Social Awareness
Reciprocity
Enthusiasm
Humility Challenging
Innovative
Risk Awareness
Curiosity
Change Integration Advocacy
Saying NO! Saying YES!
Self Development
Partnering Drives Outcomes
Engaging Confidence
Investing
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So why don’t we actively manage
behaviour effectively?
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
Mentoring Coaching
Listening Collaborating Trusting
Reciprocity Enthusiasm Risk Awareness
Encourage Curiosity
Self/professional Development
Don’t want to upset people!
Socially difficult to discuss Stressful to communicate
Conflict averse
Hidden Elephant in the room
Lack of persistence Would only create more issues
“Leopard doesn’t change their spots anyway Politically incorrect “They just wouldn’t get it”
Lack of leadership Not trying!
Just don’t know where to start! Reflect Observe Plan Apply Reflect Developing a constructive open and emergent culture
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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
Conversations that Matter
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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
Lion
Aggressive
Command and Control
Territorial
Charismatic or ego-driven
Leads by fear
Zoo Leadership Styles
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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
Eagle
Inspirational
Above the mire
Great long range vision
Rapid action on opportunities
Great instinct
Strategic
Leads strategically with vision
Zoo Leadership Styles
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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
Hyena
Decision making
Action orientation
Delivery under pressure
Innovative sourcing and application of resources
Leads output generation
Zoo Leadership Styles
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source is acknowledged. Permission of the author required for commercial use.
Unicorn
“Perfect”
Grip on reality?
Reliability?
Think they lead everyone
Zoo Leadership Styles
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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
Bee
Collaborative
Assumes specific role
Everything for the hive
Leads teamwork
Zoo Leadership Styles
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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
Gibbon
Social leadership
Morale and enthusiasm
Relationships and culture
Defuse tension
Leads social capital
Zoo Leadership Styles
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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
Choose your animal appropriately
Behaviour is YOUR choice
The more versatile you can be and the better you understand and relate to others, the more successful you will be.
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Team Behavioural Profiling
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
• Select 5 characters that contribute positively to team dynamics
• Select 5 characters that negatively impact on team behaviour
• Discuss strengths and weakness of the teams
?
?
? ? ? ?
? ? ? ?
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Relationships and knowledge transfer
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
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Shared reflections
create rich insights
Laurel Sutton
Organizational Zoo Ambassador Network
Reflective stories stimulate new creative
ideas and engage stakeholders in initiatives
around behaviours
For more information on OZAN:
http://www.organizationalzoo.com/ambassadors
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
Reflective Impact Diary
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Direct Comparison
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
Our description of who we are … and are not:
Our description of who we believe enhance and reduce team dynamics:
(both in order of frequency of occurrence across groups)
Thoughts?
Perhaps we want others to be like us?
How tolerant of different behaviours?
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Behavioural DNA perspectives
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
Positive contribution Negative contribution
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Circles of influence
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
Extended family
FAMILY
YOU
Do you behave differently in
each of these environments?
What about sub-contexts
within these?
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Context based behaviour exercise
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
Core (Expected) Behaviours
Zoo
Character?
Zoo
Character?
Zoo
Character?
Zoo
Character?
Zoo
Character?
Accepted (Desired) Behaviours
Zoo
Character?
Zoo
Character?
Zoo
Character?
Zoo
Character?
Zoo
Character?
Tolerated Behaviours
Zoo
Character?
Zoo
Character?
Zoo
Character?
Zoo
Character?
Zoo
Character?
Rejected (Not tolerated) Behaviours
Zoo
Character?
Zoo
Character?
Zoo
Character?
Zoo
Character?
Zoo
Character?
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Example Output: Context Behaviours
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© Arthur Shelley 2009 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use. A fresh view of your organisation
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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
Behavioural diversity and Matching
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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
Zoo Metaphor for team building Team dynamics assessment What does your team look like?
Do you have the right balance of behaviours to deliver?
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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
Zoo Role Play: Cards exercise
1. Set out a role play sequence
2. Think about the behavioural characteristics
3. Write the most probable interaction
4. Write at least two alternative outcomes
5. Write a title which reflects each outcome
6. Act out the role play with your partner
– Think about body language and tone
– What most impacted the (un)desired outcome
– What can be learnt from your mini-play?
!
?
?
?
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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
Contact
Arthur Shelley
arthur@organizationalzoo.com
FREE behavioural profile
www.organizationalzoo.com/profiler
Insights into behaviours
www.organizationalzoo.com/blog
www.organizationalzoo.com/ZooTube
Consulting and mentoring
www.intelligentanswers.com.au
Ph +61 413 047 408
@Metaphorage
#OrgZoo