Contents

Meaning Types of kiosks Application of kiosks Advantages Disadvantages

Meaning of Kiosks

An electronic device that provides information is interactive in nature and allows for input.

It can be created using HTML pages and graphics.

Types of kiosks

Ticketing Kiosk :

Internet Kiosk:

Financial Services Kiosk:

Movie Ticket Kiosk :

Photo Kiosk :

Other Types Of Kiosk:

Building directory and way finding kiosks

Visitor management and security kiosks

Applications

Kiosks in retail Kiosks in E -Government Kiosks in corporate/HR Kiosks in banking

Kiosk in E-Government:

Provide controlled access to e Government portals/websites

Increase access to information about local government programs & services

Publicise new government websites or initiatives

Provide local tourist information

Help bridging the digital divide

Kiosk in Corporate HR:

Provide access to a company's Intranet.

Provide access to online policies & practices.

Allow employees to easily change their personal information.

Highlight internal job postings/openings.

Improve overall internal customer service.

Ensure that no employees get left behind.

Kiosk in Banking:

Promote a bank's website.

Provide demonstrations of electronic banking.

Answer frequently-asked customer questions.

Highlight banking products, interest & loan rates, etc.

Kiosk in Retail:

Promote and provide access to store website.

Enable online transactions through store website.

Gathering feedback and suggestions.

Promote other store locations.

Advantages

Encourages self service

Allow easy maintenance

Reduces work load

Increases market reach

Ensure round the clock sales and service

Limit functionalities, enhances focus

Advertises

Disadvantages

Initial hardware cost

High installation and authorization cost

Development of custom software

Not for complex and technical transactions