Key Takeaways from Managing an Integrated JIRA Experience

NICK ANDERSON • SENIOR PRODUCT MANAGER • KIVA

I N T H E AT L A S S I A N S U I T E

A B O U T K I VA

O U T S I D E T H E S U I T E

Agenda

About Kiva

I M PA C T TO D AT E

W H AT I S K I VA?

C O M M U N I T Y L I C E N S E

About Kiva

Big cool statistic

2,569

Add-Ons in Marketplace

Our mission: Connect people through lending to

alleviate poverty.

People with a very modest amount of money can make a huge positive impact all around the world.P R E S I D E N T B I L L C L I N TO N

“”

W H AT I S K I VA ?

I M PA C T TO D AT E

C O M M U N I T Y L I C E N S E

About Kiva

Lent

$758 m

Borrowers

1.6 m

Countries

83

Lenders

1.3 m

Repayment Rate

98%

kiva.org/lend

W H AT I S K I VA ?

C O M M U N I T Y L I C E N S E

I M PA C T TO D AT E

About Kiva

Cost to Kiva of Atlassian suite!

$0.00

Thank you, Atlassian!

In the Atlasssian Suite

C O N F L U E N C E

H I P C H AT

In the Atlasssian Suite

HipChatPlug and play

A way for your team to collaborate in real time wherever, whenever.

AsynchronousAllows for interruption-free collaboration.

Hosted group chat

Not just human-to-human chat, but allows for bots and integrations

Link rooms with issues

Great for triaging single issues or discussion about a story.

Simple link to JIRA issues from HipChat For longer-running

projects, have JIRA activity show up in a HipChat room.

Easy links to issuesLink rooms with issues Link projects with rooms

3 ways to integrate JIRA & HipChat

Easy setup in JIRA

Connect projects to rooms

Quickly link up your HipChat and JIRA instances. Lots of hooks to manage

Pipe ticket updates in a project into a specific room

JIRA AdministratorsAdministration > System > Mail > HipChat Integration

Easy setup in JIRA

Connect projects to rooms

JIRA Administrators

Connect JIRA and HipChat

Just drop in the link.

And detail will appear.

You don’t have to go hunting for updates. They come to you.

Specify which updates merit a push to HipChat

Type your annotation here

Type your annotation here, dotted line can be moved or re-sized, the angle changed

H I P C H AT

C O N F L U E N C E

In the Atlasssian Suite

Confluence

Across the entire organization anything that needs to be documented goes here

Everyone can contribute, comment, view and share

Manage knowledge

Collaboration space

Release notes

Just write a JQL query and get a list of issues to embed.

Big cool statistic

2,569

Add-Ons in Marketplace

A list of tickets that updates itself is a powerful thing

Product specifications

Big cool statistic

2,569

Add-Ons in Marketplace

Total number of JIRA tickets referenced on the page.

Link to the ticket with the status. Easy to keep track of all of the tickets associated with a spec.

Paste in a link to the issue and it automatically reformats.

Jira links back to confluence

Outside the Suite

G E C K O B O A R D

S A L E S F O R C E

Outside the Suite

Salesforce

Community support

Used for fundraising, managing our partners, tracking contacts, etc

Field partner pipelineLots of business logic lives here

Kiva’s CRM

Our community support team lives in Salesforce Cases

The JIRA integration

Type your annotation here, the dotted line can be moved and/or re-sized.

Make it easy to report bugs

One-click solution

Feature requests too!

Users can create a Jira ticket directly within a SalesForce case they are working on.

Integrated button makes it dead simple to get an issue into triage.

Closes the loop from user feedback to development organization.

Have a bug to report? Just click this button

Choose the JIRA project, then choose the issue type.

Big cool statistic

2,569

Add-Ons in Marketplace

Details show up in HipChat. Now the whole team knows what’s up!

How does it work??

Big cool statistic

2,569

Add-Ons in Marketplace

Powered by Connector for Salesforce & JIRA

Click “Application Links” in the “Add-ons” section

Big cool statistic

2,569

Add-Ons in Marketplace

Don’t forget to add the button!

S A L E S F O R C E

G E C K O B O A R D

Outside the Suite

Geckoboard

Making it easy for the team to get a pulse on what’s going on

Measured and managedWhat you track is what you prioritize and optimize

Information radiator

Big cool statistic

2,569

Add-Ons in Marketplace

Out of the box support

Widgets, widgets everywhere

Google Docs Widgets

API Endpoints

4 widgets supported by default. Very easy to set up.

Export from JIRA, import to Google Docs, widgetize!

Pull data via the API and use it in custom widgets.

R.A.G. status countIssue countDays until next release

R.A.G ticket priority count

Out of the box

Lots of configuration options

Google docs integrations

Big cool statistic

2,569

Add-Ons in Marketplace

Big cool statistic

2,569

Add-Ons in Marketplace

Once per sprint, don’t overbuild!

Big cool statistic

2,569

Add-Ons in Marketplace

Custom widgets are powerful

Just specify an API endpoint

Big cool statistic

2,569

Add-Ons in Marketplace

Measure all the things!!

Recap & takeaways

Collaboration, anywhere & anytime

Track and measure everything

Bridge from product to engineering

Close the customer loop

HipChat

Confluence

SalesForce

Geckoboard

NICK ANDERSON • SENIOR PRODUCT MANAGER • KIVA

Thank you!